Ottawa. City Operations
Residential Services Homes - Domiciliary Hostels
- Description
Private or non-profit residences that provide long term housing to vulnerable adults
- the City of Ottawa provides financial assistance for low income residents to subsidize the cost of their board and lodging in a residence
Furnished shared rooms- meals and minimal supervision are provided
- medication management
- housekeeping and personal laundry
- referral by individuals, hospitals, shelters, family members
- Eligibility
- Eligibility is based on a financial assessment and the individual must:
- reside in Ottawa
- be aged 18 or older
- live with a psychiatric, developmental, or physical disability or illness
- have an immigration status in Canada that is not:
- visitor
- student
- temporary work visa
- sponsored immigrant
- be able to live in group setting
- be albe to care for one's hygiene or qualify for community care services to manage their needs
- be albe to walk and change position or use an assistive device
- have transportation arrangements and manage community outings
- comply with medical treatment plan or be medically stable
- if applicable, be compliant with any court ordered plan/treatment
- manage alcohol/substance use choices responsibly
- be able to manage finances independently or have finances managed by a Power of Attorney, a Public Guardian, a Trustee, or a community care services Operator
- reside in Ottawa
- Application Process
- Visit the website to find the application forms and a guide for step by step instructions.
- Documents Required
- As per the application process
- Toll Free
- 1-866-261-9799
- Office
- 613-580-2424 ext 26586 - Intake
- Crisis
- 3-1-1 - 24 hours
- Fax
- 613-580-2790
- TTY
- 613-580-2401
- Web Site
- Visit Website
- [email protected]
- Mailing Address
- 370 Catherine St
2nd Fl
Ottawa, ON, K1R 5T5
Canada - Languages
- English, French, Other - Cultural interpretation may be available upon request
- Contact
- Cynthia Donovan, Coordinator, Employment and Social Services
Phone: 613-580-2424 ext 41668 - Fees
- None
- Topic(s)
- Social Media
- Agency Information
- View Agency Profile
- Copyright
- Community Navigation of Eastern Ontario / Navigation communautaire de l’Est ontarien
- Last Updated On
- September 19, 2025
- Address
- 370 Catherine St, 2nd Fl
Ottawa, ON, K1R 5T5
Cross street: Kent St and Catherine St
Open in Google Maps - Accessibility
- Fully Accessible
- Hours of Operation
- Mon-Fri 8:30 am-4:30 pmMon8:30 am to 4:00 pmTue8:30 am to 4:00 pmWed8:30 am to 4:00 pmThu8:30 am to 4:00 pmFri8:30 am to 4:00 pm
- Service Area(s)
- Ottawa

