Ottawa. City Operations

Employment and Social Services - Ontario Works

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Description
Financial and employment assistance for people in temporary financial need to help pay for basic needs such as:
  • food
  • housing costs
  • certain furniture such as beds, cribs, high chairs and a stove or fridge where not provided by landlord
  • prescription drugs
Eligibility
Individuals of 16 years and older
* Eligibility is based on family size, income, assets and housing costs
Application Process
Applications for Ontario Works are now completed by the province.
There are two ways to apply: Emergency Assistance:
  • Applications for emergency assistance are completed online or over the phone.
  • Online: Apply at ontario.ca/EmergencyAssistance
  • Phone: Call 3-1-1 to apply and select 1 for English, 4 for Social Services to be assessed.

Interactive Voice Response (IVR) 1-800-808-2268 - automated information and payment details, payment history, file status, etc.
Sign up for MyBenefits at mybenefits.mcss.gov.on.ca/auth/login to report changes or get information about your Ontario Works or Ontario Disability Support Program case.
Documents Required
Supporting documents, see website for more information
Toll Free
1-866-261-9799
Office
3-1-1 - Select 1 for English or 2 for French, then option 4 for Social Services, then option 3
TTY
613-580-2401
Web Site
Visit Website
Mailing Address
2020 Walkley Rd
Ottawa, ON, K1G 6S6
Canada
Languages
English, French
Fees
None
Topic(s)
Social Media
Agency Information
View Agency Profile
Copyright
Community Navigation of Eastern Ontario / Navigation communautaire de l’Est ontarien
Last Updated On
February 9, 2026
Address
2020 Walkley Rd
Ottawa, ON, K1G 6S6
Cross street: Conroy Rd and Walkley Rd
Open in Google Maps
Accessibility
Fully accesible
Hours of Operation
Mon
8:00 am to 4:30 pm
Tue
8:00 am to 4:30 pm
Wed
8:00 am to 4:30 pm
Thu
8:00 am to 4:30 pm
Fri
8:00 am to 4:30 pm
Mon-Fri 8 am-4:30 pm by phone or email
Service Area(s)
Ottawa
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