Compass Community Services

Telephone Support

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Description
Free, anonymous, and confidential service designed for anyone in the Guelph-Wellington community who is experiencing any form of distress.

Trained volunteers provide emotional support, goal and safety planning, and assistance to callers in connecting with other community resources. Volunteers provide confidential, solution-focused response and assessment of crisis with intervention when required.
  • support for people who are experiencing distress about their circumstances
  • referral to community services
  • training provided for volunteers on listening and communication skills, solution-focused conversation, and assessing high risk situations
ALL CALLS ARE CONFIDENTIAL in accordance with provincial legislation

Distress Line
  • 519-821-3760 ext. 1
  • Supports mild to moderate levels of distress through active listening.
TeleConnect
  • 519-821-3760 ext. 2
  • Outbound call service designed to support community members of Guelph-Wellington who are struggling with independent living.
LGBTQ+ Support Line
  • 519-669-3760
  • Supports members of the LGBTQ+ Community by providing a safe space to chat and connect with resources. Texting is also an option.
Comments
Telephone Support open on all public holidays.

Administrative office is Closed from Christmas Day through New Years Day
Eligibility
Clients: People living with circumstances that may be causing distress, feelings of loneliness, isolation and confusion, and suicide thoughts and behaviours.
Application Process
Distress Line: Call for assistance
Teleconnect Call-Out Program: Referrals can be made and profile designed with Colten Ura, Manager Telephone Support: 519-824-2431 ext 26
Volunteers: 18 years and older; police reference check / reference checks (professional and personal) required.
To volunteer, apply using this link to the application page. A telephone conversation will be scheduled with the applicant. Additional screening questions will be asked and information provided on the current operation of the program.
Hours of Operation
Mon
8:00 am - 10:00 am
Tue
8:00 am - 10:00 am
Wed
8:00 am - 10:00 am
Thu
8:00 am - 10:00 am
Fri
8:00 am - 10:00 am
Sat
8:00 am - 10:00 am
Sun
8:00 am - 10:00 am

Telephone Support hours Mon-Sun 8 am-10 pmAdministrative hours Mon-Fri 9 am-5 pmVolunteers are required to complete a minimum of 8 hours per month
Distress line
519-821-3760 ext 1
TeleConnect
519-821-3760 ext 2
LGBTQ+ Support Line
519-669-3760 - Text option available
Web Site
Visit Website
Email
info@compasscs.org
Address
20 Shelldale Cres
Guelph, ON, N1H 1C8
Intersection: Dawson Rd and Willow Rd;
Guelph-North West
Languages
English
Contact
Colten Ura, Manager, Telephone Support
Email: cura@compasscs.org
Phone: 519-824-2431 ext 26
Fees
Free
Documents Required
Service: No documents required.
Volunteer: Documents may be required.
Accessibility
Fully Accessible
Legal Status
(50) Non Profit ; (51) Registered Charity
Topic(s)
Social Media
Agency Information
View Agency Profile
Last Updated On
January 22, 2022