- Description
- Free and confidential service designed for anyone in the Guelph-Wellington community who is experiencing any form of distress.
Trained volunteers provide emotional support, goal and safety planning, and assistance to callers in connecting with other community resources. Volunteers provide confidential, solution-focused response and assessment of crisis with intervention when required.- support for people who are experiencing distress about their circumstances
- referral to community services
- training provided for volunteers on listening and communication skills, solution-focused conversation, and assessing high risk situations
Distress Line- 519-821-3760 ext. 1
- Supports mild to moderate levels of distress through active listening.
- 519-821-3760 ext. 2
- Outbound call service designed to support community members of Guelph-Wellington who are struggling with independent living.
- 519-669-3760
- Supports members of the LGBTQ+ Community by providing a safe space to chat and connect with resources. Texting is also an option.
- Eligibility
- Clients: People living with circumstances that may be causing distress, feelings of loneliness, isolation and confusion, and suicide thoughts and behaviours.
- Application Process
- Distress Line: Call for assistance.
Teleconnect Call-Out Program: Referrals can be made and profile designed with Colten Ura, Manager Telephone Support: 519-824-2431 ext 26.
Volunteers: 18 years and older; police reference check / reference checks (professional and personal) required.
To volunteer, apply using this link to the application page. A telephone conversation will be scheduled with the applicant. Additional screening questions will be asked and information provided on the current operation of the program.
- Office
- 1-800-307-7078
- Crisis
- 519-821-3760 ext 1 - Distress line
- TeleConnect
- 519-821-3760 ext 2
- LGBTQ+ Support Line
- 519-669-3760 - Text option available
- Web Site
- Visit Website
- [email protected]
- Mailing Address
- 20 Shelldale Cres
Guelph, ON, N1H 1C8
Canada - Languages
- English
- Contact
- Colten Ura, Manager, Telephone Support
Email: [email protected]
Phone: 519-824-2431 ext 26 - Fees
- Free
- Documents Required
- Service: No documents required.
Volunteer: Completed applications required. - Accessibility
- Fully Accessible
- Topic(s)
- Abuse / Assault - Child Abuse Services
- Abuse / Assault - Counselling for Abused People
- Abuse / Assault - Crisis Lines for Abused People
- Abuse / Assault - Sexual Assault Support
- Abuse / Assault - Shelter for Abused Women
- Abuse / Assault - Victims of Abuse Support Programs
- Emergency / Crisis - Crisis lines
- Emergency / Crisis - In-Person Crisis Services
- Social Media
- Agency Information
- View Agency Profile
- Last Updated On
- December 5, 2023
- Address
- 20 Shelldale Cres
Guelph, ON, N1H 1C8
Cross street: Dawson Rd and Willow Rd
Open in Google Maps - Hours of Operation
- Mon8:00 am to 10:00 amTue8:00 am to 10:00 amWed8:00 am to 10:00 amThu8:00 am to 10:00 amFri8:00 am to 10:00 amSat8:00 am to 10:00 amSun8:00 am to 10:00 am
Telephone Support hours Mon-Sun 8 am-10 pm
Administrative hours Mon-Fri 9 am-5 pm
Volunteers are required to complete a minimum of 8 hours per month - Service Area(s)
- Guelph
- Wellington County
