Region of Waterloo, Community Services Department

Waterloo Region Energy Assistance Program


Description
Helps households with low-incomes avoid the consequences of not being able to pay their utility bills, such as loss of heat or homelessness.
Eligibility
Low-income individuals and families unable to pay their utilities.

May be eligible if applicant receives social assistance or lives in a low-income home and total household income (after tax) is:

  • Less than $28,000
  • $28,001 to $39,000 if three or more people live in the household
  • $39,001 to $48,000 if five or more people live in the household
  • $48,001 to 52,000 if seven or more people live in the household
Application Process
Call 519-883-2100 and select Option 1 to apply.
Office
519-883-2100 ext 1
Web Site
Visit Website
Mailing Address
c/o The Region of Waterloo; P.O. Box 9051, 150 Frederick St
Kitchener, ON, N2G 4J3
Canada
Languages
English, English, Interpretive Services
Fees
None
Documents Required
Documents required:

  • Social Insurance Number
  • Health Card Number
  • Banking information (including account number)
  • Information on assets and income
  • Rent or mortgage amount
Accessibility
Fully Accessible
Topic(s)
Agency Information
View Agency Profile
Copyright
211 Ontario North
Last Updated On
January 4, 2024
Address
99 Regina St S
Waterloo, ON, N2J 4G6
Cross street: Erb St W and King St S
Open in Google Maps
Hours of Operation
Mon
8:30 am to 4:30 pm
Tue
8:30 am to 4:30 pm
Wed
8:30 am to 4:30 pm
Thu
8:30 am to 4:30 pm
Fri
8:30 am to 4:30 pm

Mon-Fri 8:30 am-4:30 pm
Service Area(s)
Waterloo Region