Region of Waterloo, Community Services Department
Low-Income Energy Assistance Program
- Description
- Helps households with low-incomes avoid the consequences of not being able to pay their hydro bills, such as loss of heat or homelessness.
- Eligibility
- Availability of funding is limited to Hydro One residential customers who meet the
following conditions:- Have a pre-tax household income at or below the Statistics Canada Low-Income Cut-off + 15%
- Have electricity bills that are currently in arrears
- Are in threat of disconnection
- Have made prior attempt to pay bills and address their electricity account
- Receipt of financial assistance will allow the customer to sustain electricity service
- Have a pre-tax household income at or below the Statistics Canada Low-Income Cut-off + 15%
- Application Process
- Call 519-883-2100 and select Option 1 to apply
- Office
- 1-855-487-5327
- Web Site
- Visit Website
- Mailing Address
- c/o The Region of Waterloo; P.O. Box 9051, 150 Frederick St
Kitchener, ON, N2G 4J3
Canada - Languages
- English, English, Interpretive Services
- Fees
- None
- Documents Required
- Proof of income required
- Accessibility
- Fully Accessible
- Topic(s)
- Agency Information
- View Agency Profile
- Copyright
- 211 Ontario North
- Last Updated On
- February 6, 2024
- Address
- 99 Regina St S
Waterloo, ON, N2J 4G6
Cross street: Erb St W and King St S
Open in Google Maps - Hours of Operation
- Mon8:30 am to 4:30 pmTue8:30 am to 4:30 pmWed8:30 am to 4:30 pmThu8:30 am to 4:30 pmFri8:30 am to 4:30 pm
Mon-Fri 8:30 am-4:30 pm - Service Area(s)
- Cambridge
- Kitchener
- Waterloo
