Ottawa. City Operations

Essential Health and Social Supports


Description

Helps Ottawa residents who cannot afford to pay for items or services needed to maintain their housing and for health items that are not available through other programs

May help to pay for/provide:

  • urgent dental care, including dentures
  • eye exams and glasses
  • Assistive Devices Program (ADP) 25% consumer contribution
  • bathroom aids
  • surgical and diabetic supplies
  • cremations and burials
Eligibility
Financial eligibility is based on maximum asset levels and Low Income Cut-off (LICO) after tax amounts. For certain items, verification from a third party may be needed.

Individuals in receipt of Ontario Works and Ontario Disability Support Program (ODSP) are only eligible to receive the ADP 25% coverage from the Essential Health and Social Supports.
Application Process
Call 3-1-1
* persons in receipt of Ontario Works or Ontario Disability Support Program (ODSP) who need help should contact their caseworker
* persons with a low income can be assessed for eligibility by calling 3-1-1, select 4 for social services, then 3
Documents Required
Income verification, birth certificate, social insurance card, proof of address and other documents
Toll Free
1 866 261-9799
Office
3-1-1 - within Ottawa
Office 2
613-580-2400
Fax
613-560-0617
TTY
613-580-2401
Web Site
Visit Website
Email
[email protected]
Mailing Address
2020 Walkley Rd
Ottawa, ON, K1G 6S6
Canada
Languages
English, French
Fees
None
Topic(s)
Social Media
Agency Information
View Agency Profile
Copyright
Community Navigation of Eastern Ontario / Navigation communautaire de l’Est ontarien
Last Updated On
September 15, 2025
Address
2020 Walkley Rd
Ottawa, ON, K1G 6S6
Cross street: Conroy Rd and Walkley Rd
Open in Google Maps
Accessibility
Fully accesible
Hours of Operation
Mon
8:30 am to 4:00 pm
Tue
8:30 am to 4:00 pm
Wed
8:30 am to 4:00 pm
Thu
8:30 am to 4:00 pm
Fri
8:30 am to 4:00 pm
Mon-Fri 8:30 am-4 pm by phone
Service Area(s)
Ottawa