- Description
- Funds community agencies that, in turn, help people who experience homelessness and those at risk of becoming homeless through a system of services that ranges from preventing homelessness to helping people find permanent housing
Funded Programs:
Emergency Shelters:- subsidizes permanent shelter spaces in one City-operated family shelter, eight community shelter providers and overflow facilities as needed
- shelter operators provide a variety of services including meals, a place to sleep, and case management, including practical assistance
- all clients are assessed and referred to the social and health services they need
- each shelter has a housing support worker to help clients find long-term housing and settle into the community
- no one who needs emergency shelter is turned away and other option are assessed to ensure no one is left without shelter
- case management support workers assist clients with activities provided in their own homes through scheduled visits, such as life skills to support independent living
- individuals live in scattered units across the city including units that are block-leased by the service provider
- managers assist people who are unsheltered and/or in emergency shelters to find appropriate housing, learn relevant life skills, and promote an improved quality of life by facilitating timely access to community supports, thereby enhancing housing stability and supporting long-term housing retention
- funds a number of homelessness outreach teams whose functions include helping people who are on the street to access emergency shelters and to obtain housing, as well as supporting people experiencing homelessness by preventing or reducing potential harm and connecting them to health and social services
- Comments
- Any mail should be sent to 100 Constellation Dr and addressed to the program
- Eligibility
- Individuals and families experiencing homelessness or at risk of becoming homeless
- Application Process
- Contact by phone to request an application for social assistance and referral to a shelter (3-1-1) * during regular business hours, ongoing Ontario Works clients may contact their Case Coordinator directly for a referral * to get on the waiting list for the Social Housing Registry, call 613-526-2088
Any mail should be sent to 100 Constellation Dr and addressed to the program - Documents Required
- Vary by service requirement
- Toll Free
- 1-866-261-9799
- Office
- 3-1-1 - Non-Emergency Housing within the City of Ottawa (choose language and select option 2 for shelter information and placement
- Office
- 613-580-2400 - From outside the City of Ottawa
- Fax
- 613-580-2648
- After Hours Phone
- 3-1-1 - Emergency Housing (select language and remain on the line)
- TTY
- 613-580-2401
- Web Site
- Visit Website
- [email protected]
- Mailing Address
- 100 Constellation Dr
Ottawa, ON, K2G 6J8
Canada - Languages
- English, French
- Fees
- None
- Topic(s)
- Social Media
- Agency Information
- View Agency Profile
- Copyright
- Community Navigation of Eastern Ontario / Navigation communautaire de l’Est ontarien
- Last Updated On
- March 13, 2026
- Location
- Ottawa
- Accessibility
- Not Applicable
- Hours of Operation
- Open 24/7 Administration Mon-Fri 8 am-4 pm
* Emergency Shelter Service Mon-Sun 24 hours - Service Area(s)
- Ottawa
