Service Canada - Waterloo Region

Employer Contact Centre


Description
Provides information, assistance, guidance and support for employers on employment matters including:
  • Automated Earnings Reporting System (Data Gateway support)
  • Record of Employment (ROE)
  • Report on Hirings
  • Temporary Foreign Worker Program
  • Work-Sharing Program
Also provides resources on the following topics:
  • Business resources
  • Employment Insurance information for employers
  • Fairness and diversity in the workplace
  • Funding opportunities and programs
  • Health and safety in the workplace
  • Hiring employees
  • Managing work-force challenges
  • Regulations and legislation
  • Skills development and training
Eligibility
Employers
Application Process
To order paper ROE forms, call 1-800-367-5693
Documents Required
Must have Canada Revenue Agency Business Number (BN), and postal code associated with that BN, or a Payroll Account Number for identification purposes
Office
1-800-367-5693 - Mon-Fri 7 am-8 pm
TTY
1-855-881-9874 - Mon-Fri 7 am-8 pm
Web Site
Visit Website
Mailing Address
75 King St S
Unit 30
Waterloo, ON, N2J 1P2
Canada
Languages
English
Fees
None
Topic(s)
Social Media
Agency Information
View Agency Profile
Copyright
211 Ontario North
Last Updated On
June 10, 2025
Address
75 King St S, Unit 30
Waterloo, ON, N2J 1P2

Cross street: King St S and Erb St W


Open in Google Maps
Accessibility
Fully Accessible
Hours of Operation
Mon
8:30 am to 4:00 pm
Tue
8:30 am to 4:00 pm
Wed
8:30 am to 4:00 pm
Thu
8:30 am to 4:00 pm
Fri
8:30 am to 4:00 pm
Mon-Fri 8:30 am-4 pm
Service Area(s)
  • Kitchener
  • Waterloo Region