Searching for In-Person Crisis Services

• Crisis Line, Online Chat Service and Emergency Shelter - Offering a 24-hour crisis and support line and an online chat service. The agency operates a 33-bed emergency shelter (including two fully accessible rooms) for women and children escaping violence, abuse or homelessness and providing a safe haven, meals, support, information and referrals to community resources

• Transitional and Housing Support - Assisting women who have experienced violence or abuse in their relationship and are transitioning. Support workers help to develop a plan to leave an abusive relationship, to transition into a shelter, to transition from a shelter to the community, or to transition from an abusive living environment to an independent, violence-free life. The second-stage housing program offers transitional units with additional wrap-around support for women and children

• Counselling Services and Family Programs including:
  • Trauma-informed counselling for individuals who have experienced violence or abuse in their relationships to support their healing journey
  • Caring Families program to help parents/caregivers create respectful adult relationships and a positive co-parenting approach with their children
  • Child Witness program for children who have witnessed violence or abuse against their mothers
  • Challenge to Change program for individuals who have been abusive towards their partners or are at risk of using abusive behaviours and includes partner contact, youth support services, PAR (for men and women) and SCRIBE

• Family Court Support - Providing information, resources, support and accompaniment for clients who have experienced intimate partner violence, to family court, lawyer's appointments and also assist in navigating the family court system

• Community Engagement and Public Education - Raising awareness through presentations/seminars/webinars delivered to community agencies, schools, businesses, clubs, religious institutions and other groups on domestic violence, teen dating violence, human trafficking, sexual harassment and healthy relationships

• Volunteer Program - Volunteers play a major role with fundraising and special events and assist staff in providing services and programs to clients. Positions include Child and Youth Program Assistant, Donations Facilitator, Special Events Volunteer and Receptionist

• community wide system that supports the improvement of programs and services provided through the two facilities

• Criminal Court Worker - assists offenders to better understand their rights, options, and responsibilities when appearing before the court. Assists adults and youth charged with criminal offenses to navigate the court processes
• Combined Court Worker - helps navigate Indigenous youth, adults, and families through criminal court, family court and child services
• Indigenous Healing and Wellness - assists individuals to access services, provides crisis intervention, offers traditional support, and provides peer counselling to community members impacted by violence. Services are available on a one-to-one basis or in a group setting
• Cultural Resource Coordinator - provides access to cultural knowledge by fostering positive Indigenous identity essential to well-being and resilience. Services are culturally reflective and prevention-focused, with a focus on maintaining cultural connections to identity, knowledge, traditions, ceremonies, education, training, and traditional support. THIS PROGRAM IS CURRENTLY ON HOLD
• Apatisiwin Program Worker - provides services to youth and adults in employment counselling, job preparations (application processing, resume/cover letter assistance, referrals to agencies, etc), purchase of training, apprenticeship skills training, and training supports
• Mental Health and Wellness Coordinator - provides a holistic and positive approach to support the needs of mental health and addictions for Indigenous people and their families. Implements programs to improve the physical, mental, and emotional well-being of both clients and their families that are culturally based and foster the learning of self-respect and identity
• Mental Health Peer Support Coordinator - provides networks of support and mentorship to Urban Indigenous people under community supervision orders as they seek to improve their mental health, reduce any harms associated with their behaviours, avoid justice system recidivism, and pursue a Good Mind

• support planning and case management
• support with getting back into school, social assistance applications, reconnecting with family and more
• leisure activities and life skills coaching in group and individual settings
• referrals to transitional and supportive housing programs, employment, addictions and mental health services as well as community supports and services

• prevention through community awareness
  
• education and peer counselling
  
• crisis intervention
  
• addressing underlying mental/emotional issues
  
• women's sharing circle to promote healing and wellness among women in a safe environment for sharing

• Crisis Outreach and Support Team (COAST) referrals
• connection to addiction services
• safety and crisis planning
• coping skills and self-soothing management
• referrals and connections to on-going service as required
• Naloxone kits and harm reduction supplies

• needs assessment
• safety planning
• referrals to community services
• enhanced support for vulnerable victims
• assistance with applications to VQRP+

• additional assistance for victims of human trafficking includes storage locker, tattoo removal, and treatment at a recovery facility
• no direct reimbursements are made to victims for the support listed above
• financial support is also available for victims who sustained serious physical injuries during a crime and for parents of homicide victims and spouses of homicide victims

• Women's Program - individual and/or group counselling, support advocacy, liaison for women living in high-risk situations
  
• Child & Youth Program - individual and/or group counselling, support advocacy, liaison for children living in high-risk situations
  
• Men's Program - support and counselling available for men who have been abused or are abusive
  
• Sexual Assault Program - program for adult men and women who have been impacted by sexual abuse

• Intake - the first person a client will speak to, whether by the Crisis Line or walk-in. The Intake Worker will complete the Intake package with the client to determine the appropriate programs and services
• Transitional Support Services - provides supportive, individual long and short-term transitional planning, safety planning, advocacy and referral services to individuals who are seeking violence-free lives and a holistic well-being

• initial response to individuals and families in crisis
• immediate support, rapid stabilization and relief of symptoms to support early identification and intervention
• follow-up support
• development of safety and crisis plans
• assess need for emergency medical and psychiatric services
• assist in the development, delivery and evaluation of community information and support sessions and workshops

• needs assessment
• safety planning
• referrals to community services
• enhanced support for vulnerable victims
• assistance with applications to VQRP+

• Additional assistance for victims of human trafficking includes storage locker, tattoo removal and treatment at a recovery facility
• No direct reimbursements are made to victims for the supports listed above
  
• Financial support is also available for victims who sustained serious physical injuries during a crime and for parents of homicide victims and spouses of homicide victims

Emergency crisis line and response team to assist individuals who have serious mental health issues and who are in crisis. Also supports caregivers in the management of acute mental health concerns and crisis.

Intake can be initiated by individuals directly or through their family members and caregivers. Referrals are accepted from community agencies and professionals.

If anyone is at immediate risk of serious harm, CALL 911 instead. This includes medical distress or injuries, violence/use of weapons, or any immediate threat to someone's physical safety.

• Peer Support Program (Achieve: mental health and wellness recovery centre)
  
• Addiction Program - assessment and outpatient counselling for people of all ages experiencing issues with alcohol, drug use and gambling. Mental health and peer support also available. Assistance is available to family and friends. Additionally, counsellors are available through the guidance offices of high schools. Community education is a major component of this program
  
• Adult Mental Health Program - community-based, client-focused services to adults with mental illnesses or with concurrent disorders (mental illness and addictions) including assessment, consultation, treatment, education, support, and advocacy. It is an interdisciplinary staff (physicians, nurses, social workers, with support from addiction counsellors and peer support as required)
  
• Telemedicine Services - provides non-emergency community-based services for adults 16 years or older with mental illness and/or addiction issues. The service uses video cameras and monitors to connect clients to specialists who live elsewhere for a one-time consult, increasing access to specialized care using videoconferencing technology
  
• Crisis Assessment and Support Team (CAST) - mental health crisis support telephone line staffed by experienced mental health professionals. Provides face-to-face assessments and short-term follow-up crisis counselling. Response time to clients is expected to be within 24 hours
  
  
  
• Mobile Crisis Rapid Response Team (MCRRT) - program partners a uniformed OPP officer with an experienced mental health professional to respond as first responders to calls through 911
  
• Specialized Geriatric Services - provides non-emergency clinical assessment, consultation, treatment and education to older adults, their families, and service providers who are, or know of, someone who is experiencing mental health issues combined with age-related difficulties
  
• Addiction Mobile Outreach Team - provides support to individuals living with substane use concerns, problem gambling or concurrent disorders through engagement, assessment and prevention through education
  
• Mobile Mental Health and Addictions Clinic

• Child and Youth Mental Health Services (therapy, groups, crisis and outreach services)
• Autism and Behavioural Services (OAP and behaviour supports)
• Adult Counselling (adult and family counselling services)
• Developmental Services (children and adults)
• Youth and Justice Services (youth in conflict with the law, adult justice programs and a youth residential program)
• Early Learning and Care Services (licensed child care and EarlyON Child and Family Centres)
• Early Childhood Intervention Services (child development)
• Contact Haldimand Norfolk (single point of access and service resolution, Coordinated Service Planning and FASD supports)
• Child Nutrition Network

Provides care by clinicians and psychiatrists who assess and treat patients with acute mental health problems who have presented to the emergency department. Works in partnership with other inpatient and outpatient mental health services to assist individuals in finding the right level of care.

• needs assessment
• safety planning
• referrals to community services
• enhanced support for vulnerable victims
• assistance with applications to VQRP+

• additional assistance for victims of human trafficking includes storage locker, tattoo removal, and treatment at a recovery facility
• no direct reimbursements are made to victims for the support listed above
• financial support is also available for victims who sustained serious physical injuries during a crime and for parents of homicide victims and spouses of homicide victims

A housing program supporting individuals experiencing episodic or chronic homelessness in acquiring and maintaining safe, affordable, and stable housing in Hamilton. Offers intensive case management, referrals, supports, and help obtaining government assistance.

Similar programs are offered in Halton and Brantford.

Outreach workers connect clients experiencing chronic or episodic homelessness to immediate support, including shelter, food, and income support, and engage with those experiencing longer-term homelessness, providing assistance to rapid re-housing and housing first support.

In partnership with the City of Hamilton Public Health Unit.

• Intake
• Day Treatment Program
• Intensive Family Service Program
• School Community Intervention Partnership (SCIP)
• Autism Spectrum Disorder (ASD) Family Support Program
• Oxford Respite Network
• Early Years Program
• Adult Protective Services (APSW)
• Brief Therapy Services
• Therapy Services
• Urgent Access Therapy Service

• needs assessment
• safety planning
• referrals to community services
• enhanced support for vulnerable victims
• assistance with applications to VQRP+

• Additional assistance for victims of human trafficking includes storage locker, tattoo removal and treatment at a recovery facility
• No direct reimbursements are made to victims for the supports listed above
  
• Financial support is also available for victims who sustained serious physical injuries during a crime and for parents of homicide victims and spouses of homicide victims

The Family Support program provides support, information, early intervention, and referral to other services for parents with youth ages 12 to 17 who are experiencing parenting challenges or parent/child conflicts. This is a strength-based, family-centered service offered in individual and group formats. This program is delivered on- and off-site throughout Hamilton, Burlington, and area.

Funded by the United Way of Halton & Hamilton.