Searching for In-Person Crisis Services

Provides a Full-Continuum Model of Care, planned and designed according to needs of the patients

• provides early detection and early intervention
• removes barriers and the unnecessary challenges for patients and families trying to navigate a complex system

Adult Mental Health Programs & Services:

• General Psychiatrist Consultation Clinic
• Short-term treatment
• Intensive Case Management
• Medication Clinic

Youth & Adolescent Mental Health Programs & Services

• Child & Adolescent Psychiatric (CAP) Program
• Youth Early Intervention (YEI) Program

Innovative Programs and Services

• Prioritizing Health Through Acute Stabilization and Transition (PHAST)
• Program of Assertive Community Treatment (PACT)

A community outreach program, serving residents of Halton

• also known as "Hospital without Walls" - brings mental health services to patients in the community on a long-term basis and with flexible levels of intensity
• a mobile interdisciplinary clinical team that provides round-the-clock clinical treatment, rehabilitative, and support services to individuals with a severe and persistent mental illness
• teams consist of nurses, social workers, occupational therapists, psychiatrists, case managers and peer support workers
• works with clients to support them in their journey to recovery and to integrate comprehensive services into their everyday lives

Services provided include:

• comprehensive case management with a rehabilitation focus
• crisis assessment and intervention
• symptom assessment and management
• administration and monitoring of medication
• activities of daily living
• social and leisure skills development
• supportive counselling
• education
• consultation
• support to caregivers

The regional sexual assault and domestic violence care centre of Halton

• team is made up of Registered Nurses (RN), Sexual Assault Nurse Examiners (SANEs) and physicians who provide care on an emergency basis
• RN's work with paediatricians when caring for children
• a registered social worker is also available
• offers choice of care
• services can be provided with or without police involvement

Services include:

• acute care for an assault has occurred within the last 12 days including crisis intervention and emotional support, documentation of assault and injuries, safety planning, and referrals to community agencies for further support
• non-acute care for an assault has occurred more than 12 days ago
• follow-up care
• sexual assault
• domestic abuse

Provides support to clients and families living in the community or retirement homes

• provides a holistic assessment of the person and their responsive behaviours, focusing attention on discovering the causes and the care approach that addresses the reason for the behaviour
• develops a care plan collaboratively outlining strategies for care partners to manage the responsive behaviours
• connects older adults and their care partners with community supports and needed services
• supports clients and caregivers through education and advocacy

The Family Support program provides support, information, early intervention, and referral to other services for parents with youth ages 12 to 17 who are experiencing parenting challenges or parent/child conflicts. This is a strength-based, family-centered service offered in individual and group formats. This program is delivered on- and off-site throughout Hamilton, Burlington, and area.

Funded by the United Way of Halton & Hamilton.

Outreach workers connect clients experiencing chronic or episodic homelessness to immediate support, including shelter, food, and income support, and engage with those experiencing longer-term homelessness, providing assistance to rapid re-housing and housing first support.

In partnership with the City of Hamilton Public Health Unit.

A housing program supporting individuals experiencing episodic or chronic homelessness in acquiring and maintaining safe, affordable, and stable housing in Hamilton. Offers intensive case management, referrals, supports, and help obtaining government assistance.

Similar programs are offered in Halton and Brantford.

Provides care by clinicians and psychiatrists who assess and treat patients with acute mental health problems who have presented to the emergency department. Works in partnership with other inpatient and outpatient mental health services to assist individuals in finding the right level of care.

Crisis Support Workers provide support and assistance to survivors of human trafficking. Services include:

• crisis intervention
• crisis housing
• basic needs
• emotional support
• advocacy & accompaniment
• safety planning and/or risk assessment
• supportive counselling
• practical assistance for transportation & service accessibility
• system navigation and housing supports
• life skills and mentorship

Provides a comprehensive range of outpatient services to children, youth, adults, and seniors * services include psychiatric consultation and assessment, treatment, community outreach, day programming, bridging support, and community education workshops * referrals are screened and processed by one-Link


Outpatient services for adults:

• Community Support Team (provides long-term case management to enable individuals with severe and persistent mental illnesses to attain self-sufficiency, stability and integration into the community)
• Community Treatment Order (CTO) (allows individuals with severe and persistent mental illness to receive treatment, support and supervision in their own community)
• Concurrent Disorders Program (offers help to individuals who have a concurrent addiction and mental health issue)
• Crisis Outreach and Support Team (COAST) 1-877-825-9011
• Older Adult Mental Health Clinic (provides assessment, consultation, treatment and follow-up services to older persons with mental health issues, including behavioural and psychological complications associated with neurodegenerative diseases)
• Halton Geriatric Mental Health Outreach Program 905-681-8233
• Mental Health Day Program (six week intensive group program * focused on crisis management, symptom stabilization, education, group and individual counselling and the coordination of resources for follow-up after discharge)
• Medication Clinic (provides long-term medication management for adults diagnosed with serious and persistent psychiatric illnesses)
• Medication Review Clinic (provides short-term psychiatric assessment, treatment initiation and stabilization to individuals who are followed by family physicians in Halton)
• Outpatient Psychotherapy Services (individual and group therapy for individuals experiencing depression and anxiety disorders)
• Phoenix Program, Early Intervention Service for Psychosis (clinical partnership between Joseph Brant Hospital, Halton Healthcare, North Halton Mental Health Clinic, Halton ADAPT and the Schizophrenia Society of Ontario that provides comprehensive clinical services for individuals in their first episode of psychosis)

Outpatient and community services for children and adolescents

• Child and Adolescent Psychiatric Inpatient Service (CAPIS) Day Hospital (provides assessment, stabilization, and treatment for children and youth, up to the age of 17 years, experiencing acute mental health symptoms)
• Child and Adolescent Clinic (outpatient services offering specialized programming for transitional aged youth, attention deficit disorders, and anxiety)
• Eating Disorders Clinic (provides multidisciplinary consultations, assessment and short-term treatment to meet the needs of adults, children, youth and their family members)
• Navigator Service (provides short term support and case management to children, youth and their families as they navigate through the mental health system and transition to longer term services)
• Phoenix Program, Early Intervention Service for Psychosis 905-845-2571 ext 4800
• Recovery Through Education for Adolescents and Children in Halton (REACH) (provides intensive mental health treatment and education services in a local community high school to prevent hospitalization or to support students as they transition from the inpatient unit into a community setting)
• Reach Out Centre for Kids (REACH): Assessment and treatment of children, adolescents and families * mobile crisis line 905-878-9785

Services and Programs:

• Child and Adolescent Services

Emergency crisis line and response team to assist individuals who have serious mental health issues and who are in crisis. Also supports caregivers in the management of acute mental health concerns and crisis.

Intake can be initiated by individuals directly or through their family members and caregivers. Referrals are accepted from community agencies and professionals.

If anyone is at immediate risk of serious harm, CALL 911 instead. This includes medical distress or injuries, violence/use of weapons, or any immediate threat to someone's physical safety.

Specially trained staff and volunteer crisis responders, who work with HRPS offering crisis intervention, emotional support, practical assistance and community referrals to victims of crime and tragedy throughout Halton Region

Crisis Intervention

• Unit is equipped to respond to crisis situations 24 hours a day, seven days a week, when requested by a police officer
• when called upon, volunteers respond where required and provide immediate assistance to serious incidents involving a broad spectrum of physical/psychological trauma, including:
  • sudden death
  • homicide and suicide
  • assault, including sexual assault
  • domestic violence
  • elder abuse
  • robberies
  • motor vehicle collisions

Victim Quick Response Program

• provides quick limited financial assistance to victims of homicide, attempted murder, serious physical assault, domestic violence, sexual assault, human trafficking, criminal harassment, child abuse and hate crime
• for more information, visit OAK0194

Mobile Tracking System

• a GPS tracking device that acts as a personal alarm for individuals identified as "at risk" of further violence
• places a priority on victims safety and promotes an improved response to victims

Project Lifesaver

• a program that combines radio technology with a coordinated rapid response to help police locate wandering or missing individuals
• for more information, visit OAK9152

Vulnerable Person Registry

• this service allows a family member and/or caregivers of vulnerable persons to submit critical information to Halton Regional Police Service that may be used during an emergency situation
• for more information, visit OAK0076

A Victim Services Unit office is located in each of the Service's four divisions:

• Halton Hills 10 and 11 Divisions
• Burlington 30 Division
• Milton 12 Division
• Oakville 20 Division

Works with individuals encountering mental health and/or substance use challenges that require short-term stabilization following a recent hospitalization(s), require immediate mental health or substance use support, are facing a high risk of relapse, or who have active concerns related to risk of harm to others * provides telephone support and mobile intervention to persons who are in crisis and have a mental health concern

• mobile team of mental health professionals and specially trained, plain-clothed police officers may also visit to help those in crisis remain safe in their own environment and connect with ongoing care
• help is available Mon to Sun, 24 hours a day
• not an emergency response unit
• if your situation is a life-threatening emergency, call 9-1-1
• COAST is provided through a partnership of the Canadian Mental Health Association, Halton Region Branch and the Halton Regional Police Service

• one-to-one care in a safe, private, secure unit
• assessment, documentation of injuries
• treatment
• safety planning, emotional support
• information concerning medical, legal and counseling options
• follow-up medical care including re-documentation of injuries, range of medical services and referral to social service agencies

• free counselling for people who have been referred through the medical services
• counselling at Mississauga Hospital site

• one-to-one support
• risk assessment and safety planning
• emotional support
• legal support (criminal, family, immigration)
• housing supports
• information and referrals
• problem-solving, advocacy
• shelter access

• capacity 54
• stay up to 4 months
• service provided regardless of geographical location
• referrals to alternative shelters as required based on safety or capacity issues

• pressuring/convincing
• sexual assault
• childhood sexual abuse
• sexual harassment
• online sexual violence

• supportive counselling for parents and families dealing with cultural and inter-generational conflict- culturally and linguistically responsive
• positive parenting strategies and helps families understand the range of supports available
• crisis intervention and risk assessment, system navigational support, linkages to resources for youth and families
• support in areas such as challenges or conflict over social norms, family violence/breakdown, mental health, developmental disability, dealing with anxiety and stress, identifying abusive behaviours and healthy versus unhealthy relationships, coping strategies for families dealing with separation, divorce, co-parenting or parenting in blended families

• Housing and Support in Peel (HASP) in partnership with Supportive Housing in Peel (SHIP) delivers housing support services to clients residing in SHIP units including case management, service coordination, and person-centred centered support planning
• advocates with landlords, hospitals, psychiatrists
• skills development to improve quality of life, resolve day to day conflicts, manage setbacks and increase independence and housing stability

• support to victims of domestic violence navigating the family court system
• helps clients understand their rights and to make informed decisions on matters related to custody, child support, spousal support, and division of property and assets
• helps clients to understand and navigate court appearances and lawyer appointments; safety planning and risk assessments
• assistance documenting the history of abuse
• court accompaniment where appropriate

• culturally sensitive counselling for women who are victims of domestic/family violence and abuse
• crisis intervention, counselling, risk assessment, safety planning, transitional support, educational workshops, assistance with legal issues and advocacy, and referrals to community resources
• women's groups to support health and wellness
• support groups for women and children who have witnessed partner abuse through the Helping End Abuse for Life (HEAL) network
• French service through partners OASIS or La Maison d'Hébergement (see separate listing)

• individual, family and group counselling, and mutual support groups
• service coordination and referral to treatment
• contact for information on available languages

• referrals to outside resources, including housing, social services, legal and medical help, skills training, cultural groups, and recreational programs
• assistance with documentation and completing applications

• homework club, individual tutoring, education counselling, leadership development, and summer recreation programs
• workshops such as job interview skills, employment training, driver education, health and sexual health, education options
• parent supports such as counselling, school and child welfare systems navigation, assistance accessing child care and completing subsidies applications
• assistance accessing free or affordable community programs

• participates in LINC (Language Instruction for Newcomers to Canada) in English, upon assessment by YMCA of Greater Toronto, see separate listing

• Women's Program - individual and/or group counselling, support advocacy, liaison for women living in high-risk situations
  
• Child & Youth Program - individual and/or group counselling, support advocacy, liaison for children living in high-risk situations
  
• Men's Program - support and counselling available for men who have been abused or are abusive
  
• Sexual Assault Program - program for adult men and women who have been impacted by sexual abuse

• Intake - the first person a client will speak to, whether by the Crisis Line or walk-in. The Intake Worker will complete the Intake package with the client to determine the appropriate programs and services
• Transitional Support Services - provides supportive, individual long and short-term transitional planning, safety planning, advocacy and referral services to individuals who are seeking violence-free lives and a holistic well-being

• initial response to individuals and families in crisis
• immediate support, rapid stabilization and relief of symptoms to support early identification and intervention
• follow-up support
• development of safety and crisis plans
• assess need for emergency medical and psychiatric services
• assist in the development, delivery and evaluation of community information and support sessions and workshops

• Court support program -- practical assistance, support, information to women in and out of custody

• Follow up and aftercare program -- assists young women leaving custody with reintegration
• support, advocacy and referrals to community resources for counselling, education, employment, housing

• counselling, release planning

• helps reintegration into the community
• supervision and guidance
• educational upgrading
• life skills

• Monday-Sunday 24 hours
• support and services including housing, life skills, counseling, medical care and mentoring and advocacy
• referrals to community resources

• needs assessment
• safety planning
• referrals to community services
• enhanced support for vulnerable victims
• assistance with applications to VQRP+

• additional assistance for victims of human trafficking includes storage locker, tattoo removal, and treatment at a recovery facility
• no direct reimbursements are made to victims for the support listed above
• financial support is also available for victims who sustained serious physical injuries during a crime and for parents of homicide victims and spouses of homicide victims

• Crisis Outreach and Support Team (COAST) referrals
• connection to addiction services
• safety and crisis planning
• coping skills and self-soothing management
• referrals and connections to on-going service as required
• Naloxone kits and harm reduction supplies