Oasis Centre des Femmes, Brampton Satellite Office
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Office: 905-454-3332
Crisis: 1-877-336-2433
Short Description
Abuse issues, sexual assault and incest services
Range of support services for French-speaking immigrant and refugee women, including accompaniment
Incudes assistance in finding housing
ÉLAN program
Employment preparation for all francophone women in search of employment
Information on the family court process
- individual counselling
- support and accompaniment
- transitional support
- school and community workshops
- computer courses
- sexual assault prevention in primary and secondary schools
- prevention within the community
- volunteer opportunities
Range of support services for French-speaking immigrant and refugee women, including accompaniment
- Action Femmes social and education group for newly arrived refugee and immigrant women who are feeling isolated
Incudes assistance in finding housing
ÉLAN program
Employment preparation for all francophone women in search of employment
- computer courses
- self-employment and entrepreneurship
Information on the family court process
- assistance in documenting the history of abuse for family court proceedings
- referral to specialized services and supports in the community
- safety planning
- court accompaniment to proceedings when appropriate
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Family Services, Brampton Gillingham Office
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Office: 905-275-2369
60 Gillingham Dr, Unit 500
Brampton, ON, L6X 0Z9
Brampton, ON, L6X 0Z9
Short Description
Child, Youth and Parenting - counsellors support parents and families dealing with cultural and and intergenerational conflict by providing positive parenting strategies and helping families understand the range of supports available
- crisis intervention and risk assessment
- cultural and intergenerational conflict support
- youth mental health - dealing with anxiety and stress, identifying abusive behaviors and healthy versus unhealthy relationships
- support to parents involved in child protection, education, youth justice and family court systems
- coping strategies for families dealing with separation, divorce, co-parenting or parenting in blended families
- assists clients in achieving their individual support plans and goals
- supports clients and their families in their recovery journey
- advocates with landlords, hospitals, psychiatrists and others on clients' behalf
- assists in developing skills to improve quality of life, resolve day-to-day conflicts, manage setbacks and increase independence and housing stability
- facilitates understanding of family court system by debriefing outcome of court appearances and appointments with lawyers
- access to free legal clinics and consultations
- supports filing documents in person and virtually - Commissioner of Oaths
- conducts risk assessments and helps develop safety plans
- provides assistance in documenting the history of abuse
- accompanying and supporting clients during court proceedings where appropriate
- crisis intervention, counselling and risk assessment
- safety planning and transitional support
- women's groups to support health and wellness
- assistance with legal issues and advocacy
- support groups for women and children who have witnessed abuse through the Helping End Abuse for Life (HEAL) network
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Brampton Multicultural Community Centre, Brampton - Queen Street Branch
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Office: 905-790-8482
263 Queen St E, Unit 10
Brampton, ON, L6W 4K6
Brampton, ON, L6W 4K6
Short Description
COVID19 -- open for in-person, virtual, telephone and email services Monday-Friday 8:30 am-5 pm; no appointment needed
Neighbourhood multi-service agency
Pathways to Settlement: client-centred program to facilitate newcomers' integration and participation in Canadian society
Information and Awareness Services: helps newcomers settle including information and orientation on issues such as:
Community Connections in School: in partnership with Peel District School Board, the Dufferin-Peel Catholic District School Board, and Immigration, Refugees and Citizenship Canada (IRCC) facilitates the adaptation of newly-arrived newcomers to school and community life by providing support services typically needed by newcomers in their first year in Canada, focusing on information, orientation, advocacy, referral and access to services
Community Connections in Library: in partnership with Brampton Library and IRCC; programs include group information sessions including workshops for seniors and English conversation circles
Volunteer Management Program -- offers volunteer opportunities to newcomers, seniors and youth; bilingual/multilingual volunteers are assets as they help clients with language barriers; volunteering will provide opportunities to:
Crisis Counselling: provides support and guidance during a crisis working on achieving stability, increasing empowerment and safety of community members via one-on-one and group sessions
Youth Crisis Counselling: provides mental health supports, crisis intervention to youth 12-21 years who are experiencing school, emotional, and/or behavioural challenges
Seniors Program -- helps seniors enhance their knowledge and skills on various topics of interest, and engages them in activities such as social interactions and outings to to Canadian cultural sites; reduces isolation by bringing older adults together in a safe environment.
Neighbourhood multi-service agency
Pathways to Settlement: client-centred program to facilitate newcomers' integration and participation in Canadian society
Information and Awareness Services: helps newcomers settle including information and orientation on issues such as:
- immigration, health, education and housing
- translation and interpretation
- form filling;
- referrals to government and community resources ; monthly information seminars
- supportive counselling for individuals and families;
- provides needs assessment and customized action plan on career planning
- facilitates workshops on Canadian workplace culture, resume writing, interview skills, pre-employment training and networking events
- one-on-one job search coaching and mentoring
- post-post-program follow-up and support, and job leads
- access to computers, printers, telephones, fax machines, photocopiers, Internet
Community Connections in School: in partnership with Peel District School Board, the Dufferin-Peel Catholic District School Board, and Immigration, Refugees and Citizenship Canada (IRCC) facilitates the adaptation of newly-arrived newcomers to school and community life by providing support services typically needed by newcomers in their first year in Canada, focusing on information, orientation, advocacy, referral and access to services
Community Connections in Library: in partnership with Brampton Library and IRCC; programs include group information sessions including workshops for seniors and English conversation circles
Volunteer Management Program -- offers volunteer opportunities to newcomers, seniors and youth; bilingual/multilingual volunteers are assets as they help clients with language barriers; volunteering will provide opportunities to:
- job-shadow and learn about the Canadian work environment
- work with clients in a settlement based environment learning about the process of the initial intake and assessment
- assist with prepping and facilitation, job search and resume writing
- learn about completing Service Canada and Service Ontario forms for clients
- organize and assist in fundraisers and other events
Crisis Counselling: provides support and guidance during a crisis working on achieving stability, increasing empowerment and safety of community members via one-on-one and group sessions
Youth Crisis Counselling: provides mental health supports, crisis intervention to youth 12-21 years who are experiencing school, emotional, and/or behavioural challenges
Seniors Program -- helps seniors enhance their knowledge and skills on various topics of interest, and engages them in activities such as social interactions and outings to to Canadian cultural sites; reduces isolation by bringing older adults together in a safe environment.
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Office: 905-450-4650
Honourable William G Davis Centre for Families, 60 West Dr, Suite 110
Brampton, ON, L6T 3T6
Brampton, ON, L6T 3T6
Short Description
COVID19 Contact for information on in-person, telephone and virtual services
Confidential coordinated access to services and supports, including system navigation and wraparound services, risk assessment, crisis intervention, and domestic violence, trauma and abuse counselling
Confidential coordinated access to services and supports, including system navigation and wraparound services, risk assessment, crisis intervention, and domestic violence, trauma and abuse counselling
- personalized safety planning
- housing and shelter placement support
- assistance with legal aid certificate application
- family court support and bail court updates
- settlement services
- case conferences
- child resource packages and parenting support
- financial subsidy application support
- partner in human trafficking prevention and intervention
- community partner collaborations, including Peel Regional Police
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Victim Crisis Assistance Ontario
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Crisis: 905-568-1068
Office: 905-568-8800
Short Description
On-site early intervention and crisis intervention, needs assessment, safety planning, referrals to community services, enhanced support for vulnerable victims, assistance with applications to VQRP+
Victim Quick Response Program+ (VQRP+)
Assistance with emergency expenses related to the incident, including home safety, accommodation, meals, transportation, basic necessities, dependent care costs, counselling, traditional Indigenous health services, cellular phones, vision care, dental care, aids for victims with disabilities, interpretation services, crime scene cleanup, government/medical documents and funeral expenses
South Asian Family Enrichment (SAFE)
Outreach, support and educational awareness on family violence issues
Victim Quick Response Program+ (VQRP+)
Assistance with emergency expenses related to the incident, including home safety, accommodation, meals, transportation, basic necessities, dependent care costs, counselling, traditional Indigenous health services, cellular phones, vision care, dental care, aids for victims with disabilities, interpretation services, crime scene cleanup, government/medical documents and funeral expenses
- additional assistance for victims of human trafficking includes storage locker, tattoo removal, and treatment at a recovery facility
- no direct reimbursement to victims for support listed above
- financial support also available for victims who sustained serious physical injuries during a crime and for parents of child homicide victims and spouses of homicide victims
South Asian Family Enrichment (SAFE)
Outreach, support and educational awareness on family violence issues
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Brampton Office
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Office: 905-459-1315
Administration, 44 Peel Centre Dr, Suite 200
Brampton, ON, L6T 4B5
Brampton, ON, L6T 4B5
Short Description
Community programs
Group and individual counseling including theft prevention, anger management, drug and alcohol counselling
Court programs
Diversion and alternate measure programs including community service and counselling
Youth programs
Court support for youth
Attendance Centres -- for young women in conflict with the law who have received probation, detention and/or custodial sentences * programs and services include counselling, education, job skills/employment, parenting and anger management * also located in Milton and Oakville
Transitional housing
Ellen House -- halfway house for women 18 years and older, capacity 10
Female Mobile Support (FMS), 905-459-1315 ext 250 -- for female youth 12-24 years who have been involved, are still involved or at risk of sexual exploitation
Empowering Against Exploitation (EAE), 905-456-1315 ext 247 -- preventative education program for young women 12-24 years to address online safety and sexual exploitation in the community
Empowering Young Men (EYM), 905-459-1315 ext 250 -- preventative education program for young men 12-24 years addressing sexual exploitation, its harms and ways they can work towards ending sexual harm
Change is Choice program -- addresses problems with substance abuse, anger management and criminal thinking to motivated women at Vanier Centre for Women to enter more intensive rehabilitation
Girls in the Know -- mentorship program for females at Syl Apps focusing on self-awareness, empowerment and self-respect
Group and individual counseling including theft prevention, anger management, drug and alcohol counselling
Court programs
Diversion and alternate measure programs including community service and counselling
- Court support program -- practical assistance, support, information to women in and out of custody
Youth programs
Court support for youth
- Follow up and aftercare program -- assists young women leaving custody with reintegration
- support, advocacy, and referrals to community resources for counselling, education. employment, housing
Attendance Centres -- for young women in conflict with the law who have received probation, detention and/or custodial sentences * programs and services include counselling, education, job skills/employment, parenting and anger management * also located in Milton and Oakville
Transitional housing
Ellen House -- halfway house for women 18 years and older, capacity 10
- counselling, release planning
- helps reintegration into the community
- supervision and guidance
- educational upgrading
- life skills
Female Mobile Support (FMS), 905-459-1315 ext 250 -- for female youth 12-24 years who have been involved, are still involved or at risk of sexual exploitation
- Monday-Sunday 24 hours
- support and services including housing, life skills, counselling, medical care and mentoring and advocacy
- referrals to community resources
Empowering Against Exploitation (EAE), 905-456-1315 ext 247 -- preventative education program for young women 12-24 years to address online safety and sexual exploitation in the community
Empowering Young Men (EYM), 905-459-1315 ext 250 -- preventative education program for young men 12-24 years addressing sexual exploitation, its harms and ways they can work towards ending sexual harm
Change is Choice program -- addresses problems with substance abuse, anger management and criminal thinking to motivated women at Vanier Centre for Women to enter more intensive rehabilitation
Girls in the Know -- mentorship program for females at Syl Apps focusing on self-awareness, empowerment and self-respect
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Mississauga Office
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Office: 905-624-1755
5170 Dixie Rd, Suite 206
Mississauga, ON, L4W 1E3
Mississauga, ON, L4W 1E3
Short Description
Community programs
Group and individual counselling including theft prevention, anger management, drug and alcohol counselling
Court programs
Diversion and alternate measure programs including community service and counselling
Court support for youth
Transitional housing
Ellen House -- halfway house for women 18 years and older, capacity 10
Outreach/Preventative Education programs
Female Mobile Support (FMS), 905-459-1315 ext 250 -- for female youth 12-24 who have been involved, are still involved or at risk of sexual exploitation
Empowering Against Exploitation (EAE), 905-459-1315 ext 247 -- preventative education program for young women 12-24 years to address online safety and sexual exploitation in the community
Empowering Young Men (EYM), 905-459-1315 ext 250 -- preventative education program for young men 12-24 years addressing sexual exploitation, its harm and ways they can work towards ending sexual harm
Change is Choice program -- addresses problems with substance abuse, and anger management and criminal thinking in order to motivate women at Vanier Centre for Women to enter more intensive rehabilitation
Girls in the Know -- mentorship program for female youth at Syl Aps focusing on self-awareness, empowerment and self-respect
Group and individual counselling including theft prevention, anger management, drug and alcohol counselling
Court programs
Diversion and alternate measure programs including community service and counselling
- Court support program -- practical assistance, support, information to women in and out of custody
Court support for youth
- Follow up and aftercare program -- assists young women leaving custody with reintegration
- support, advocacy and referrals to community resources for counselling, education, employment, housing
Transitional housing
Ellen House -- halfway house for women 18 years and older, capacity 10
- counselling, release planning
- helps reintegration into the community
- supervision and guidance
- educational upgrading
- life skills
Outreach/Preventative Education programs
Female Mobile Support (FMS), 905-459-1315 ext 250 -- for female youth 12-24 who have been involved, are still involved or at risk of sexual exploitation
- Monday-Sunday 24 hours
- support and services including housing, life skills, counseling, medical care and mentoring and advocacy
- referrals to community resources
Empowering Against Exploitation (EAE), 905-459-1315 ext 247 -- preventative education program for young women 12-24 years to address online safety and sexual exploitation in the community
Empowering Young Men (EYM), 905-459-1315 ext 250 -- preventative education program for young men 12-24 years addressing sexual exploitation, its harm and ways they can work towards ending sexual harm
Change is Choice program -- addresses problems with substance abuse, and anger management and criminal thinking in order to motivate women at Vanier Centre for Women to enter more intensive rehabilitation
Girls in the Know -- mentorship program for female youth at Syl Aps focusing on self-awareness, empowerment and self-respect
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Emergency Shelter and Community Support Programs
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Crisis: 905-403-0864
Crisis: 905-676-8515
TTY: 905-403-0453
TTY: 905-676-0284
Office: 905-403-9691 ext 2221
Short Description
Crisis support line, emergency shelter program, centralized intake for transitional housing, sexual violence counselling, peer support, Anti Black Racism Violence Support Group, community support and outreach
24-hour Crisis Line Support Line Program, 905-403-0864, 905-676-8515, 1-855-676-8515
Immediate support to survivors in the community who are experiencing any form of violence, including crisis support and intervention, risk assessment and safety planning, emotional support, information and referrals, problem solving and shelter intake
Central Intake Line for Transitional Housing Supports in Peel Region, 905-676-0257, 1-800-676-0257
First point of contact for transitional housing support program and community outreach services
Emergency Shelter Program
24/7 intake for individuals and their dependents (up to 18 years) who have experienced, are currently experiencing, or are at risk of experiencing any form of violence
Sexual Violence Counselling Program
Emotional support and counselling, support groups, and information and referral, available in-person or remotely (phone, email, online)
Community Support and Outreach Program
Including safety planning, emotional support, information and referrals, and problem-solving, and assistance in accessing housing and shelter support, and legal and immigration support
24-hour Crisis Line Support Line Program, 905-403-0864, 905-676-8515, 1-855-676-8515
Immediate support to survivors in the community who are experiencing any form of violence, including crisis support and intervention, risk assessment and safety planning, emotional support, information and referrals, problem solving and shelter intake
Central Intake Line for Transitional Housing Supports in Peel Region, 905-676-0257, 1-800-676-0257
First point of contact for transitional housing support program and community outreach services
- one-to-one support
- risk assessment and safety planning
- emotional support
- legal support (criminal, family, immigration)
- housing supports
- information and referrals
- problem-solving, advocacy
- shelter access
Emergency Shelter Program
24/7 intake for individuals and their dependents (up to 18 years) who have experienced, are currently experiencing, or are at risk of experiencing any form of violence
- capacity 54
- stay up to 4 months
- service provided regardless of geographical location
- referrals to alternative shelters as required based on safety or capacity issues
Sexual Violence Counselling Program
Emotional support and counselling, support groups, and information and referral, available in-person or remotely (phone, email, online)
- pressuring/convincing
- sexual assault
- childhood sexual abuse
- sexual harassment
- online sexual violence
Community Support and Outreach Program
Including safety planning, emotional support, information and referrals, and problem-solving, and assistance in accessing housing and shelter support, and legal and immigration support
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Rexdale Community Hub, Newcomer / Immigrant Settlement and Orientation Services
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Office: 416-745-0062
21 Panorama Court, Room 22
Toronto, ON, M9V 4E3
Toronto, ON, M9V 4E3
Short Description
Offers in-person, virtual and hybrid services at multiple locations; provides services in-person, over the telephone, via email, Zoom, Skype and Google Classroom; for more information, call or visit website
Settlement Services
Settlement Services
- needs assessment, information and referral, orientation
- interpretation and translation
- short-term solution focused counselling
- assistance in completing forms
- employment related services
- crisis support
- orientation workshops
- matches newcomers with Canadian volunteers who offer orientation to the local area and moral support in transition to Canada
- English conversation circles
- newcomers build leadership skills
- newcomer family drop-in, social events such as movies, cooking club
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Office: 416-745-0062
925 Albion Rd, Rm 309
Toronto, ON, M9V 1A6
Toronto, ON, M9V 1A6
Short Description
Offers in-person services at multiple locations as well as providing services over the telephone, via email, Zoom, Skype and Google Classroom; for more information, call or visit website
Support for Women and Families
Newcomer Assistance and Integration
Welcoming Communities, (Community Connections Mentorship Program)
Participation on various coalitions, community networks and committees; volunteer opportunities
Support for Women and Families
- short term supportive counselling including parenting and family supportive counselling
- employment and career counselling
- support groups for women from various cultures
- resources and information for parents and families
- information workshops on health related topics, assertiveness, employment, life skills, stress management and parenting
- crisis support and counselling for women and children who have experienced or are experiencing violence in the home
- legal and medical referrals
- accompaniment to legal, medical and social services resources
- information, public and community education on wife abuse
- support groups for women who are victims of spousal abuse
Newcomer Assistance and Integration
- immigrant/newcomer settlement support and counselling
- information sessions for newcomers and community residents
- information and referral
- English language instruction for newcomers to Canada at various locations -- participates in LINC (Language Instruction for Newcomers to Canada) in English, upon assessment by YMCA of Greater Toronto -- see separate entry, childminding for children 6 months-5 years while parents attend class
- English as a Second Language (ESL) preschool program
- labour market information for newcomers
- skills development; computer training, educational workshops, leadership training
- intergenerational groups; ethnocultural groups
- social and recreational programs, fitness, tours, excursions
- advocacy on seniors issues
- services for all youth
- youth newcomer settlement support
- one-on-one counselling
- homework help, career-education networking, after-school programs, recreational activities, cooking club
- Youth Program for ages 12-25 years: leadership skills, English language skills, integration into the community
- volunteering opportunities and community service for high school graduation
- English Conversation Circles
Welcoming Communities, (Community Connections Mentorship Program)
- matches newcomers with Canadian volunteers who offer orientation to the local area and moral support in transition to Canada
- English conversation circles
- newcomers build leadership skills, newcomer family drop-in, social events such as movies, cooking club
- health promotion workshops
- mental health challenges and coping strategy support
- stress management activities
- one-on-one support and referrals to health services
- fitness assessment, fitness activities, yoga
- blood pressure check in partnership with the local community health centre
Participation on various coalitions, community networks and committees; volunteer opportunities
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Family Services, Mississauga Head Office - Hurontario Suite 206
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Office: 905-275-2369
3038 Hurontario St, Suite 206
Mississauga, ON, L5B 3B9
Mississauga, ON, L5B 3B9
Short Description
Child, Youth and Parenting
- supportive counselling for parents and families dealing with cultural and inter-generational conflict- culturally and linguistically responsive
- positive parenting strategies and helps families understand the range of supports available
- crisis intervention and risk assessment, system navigational support, linkages to resources for youth and families
- support in areas such as challenges or conflict over social norms, family violence/breakdown, mental health, developmental disability, dealing with anxiety and stress, identifying abusive behaviours and healthy versus unhealthy relationships, coping strategies for families dealing with separation, divorce, co-parenting or parenting in blended families
- Housing and Support in Peel (HASP) in partnership with Supportive Housing in Peel (SHIP) delivers housing support services to clients residing in SHIP units including case management, service coordination, and person-centred centered support planning
- advocates with landlords, hospitals, psychiatrists
- skills development to improve quality of life, resolve day to day conflicts, manage setbacks and increase independence and housing stability
- support to victims of domestic violence navigating the family court system
- helps clients understand their rights and to make informed decisions on matters related to custody, child support, spousal support, and division of property and assets
- helps clients to understand and navigate court appearances and lawyer appointments; safety planning and risk assessments
- assistance documenting the history of abuse
- court accompaniment where appropriate
- culturally sensitive counselling for women who are victims of domestic/family violence and abuse
- crisis intervention, counselling, risk assessment, safety planning, transitional support, educational workshops, assistance with legal issues and advocacy, and referrals to community resources
- women's groups to support health and wellness
- support groups for women and children who have witnessed partner abuse through the Helping End Abuse for Life (HEAL) network
- French service through partners OASIS or La Maison d'Hébergement (see separate listing)
Services also offered at Safe Centre of Peel, 60 West Drive, Suite 110, Brampton
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Counselling and Support Services, Mississauga Office
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Office: 905-277-2288
130 Dundas St E, Suite 204
Mississauga, ON, L5A 3V8
Mississauga, ON, L5A 3V8
Short Description
Medical, mental health, settlement and social support services, including integrated anti-human trafficking support; research and education
Mental Health Counselling and Support
Confidential assessment, counselling, crisis intervention and support services
Settlement Services
Including needs assessment, information and referral, orientation, supportive counselling, interpretation and translation services, employment counselling and computer training, and peer support groups
Children, Youth, and Parent Programs
Specialized settlement services for children and their families to deal with trauma and restore family functioning
Language and Skills Training
Includes English as a Second Language (ESL), computer classes, citizenship preparation classes
Public Education Program
Includes community consultation and public information, and international projects
Mental Health Counselling and Support
Confidential assessment, counselling, crisis intervention and support services
- individual, family and group counselling, and mutual support groups
- service coordination and referral to treatment
- contact for information on available languages
Settlement Services
Including needs assessment, information and referral, orientation, supportive counselling, interpretation and translation services, employment counselling and computer training, and peer support groups
- referrals to outside resources, including housing, social services, legal and medical help, skills training, cultural groups, and recreational programs
- assistance with documentation and completing applications
Children, Youth, and Parent Programs
Specialized settlement services for children and their families to deal with trauma and restore family functioning
- homework club, individual tutoring, education counselling, leadership development, and summer recreation programs
- workshops such as job interview skills, employment training, driver education, health and sexual health, education options
- parent supports such as counselling, school and child welfare systems navigation, assistance accessing child care and completing subsidies applications
- assistance accessing free or affordable community programs
Language and Skills Training
Includes English as a Second Language (ESL), computer classes, citizenship preparation classes
- participates in LINC (Language Instruction for Newcomers to Canada) in English, upon assessment by YMCA of Greater Toronto, see separate listing
Public Education Program
Includes community consultation and public information, and international projects
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Manantial Neighbourhood Services Inc - Woodbridge Branch Office
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Office: 905-851-7076
7611 Pine Valley Dr, Bldg A, Units 15-16
Vaughan, ON, L4L 0A2
Vaughan, ON, L4L 0A2
Short Description
Essential services are being delivered in-person, online, via email, and/or over the phone when possible
Services include:
Services include:
- individual and family counselling
- counselling and advocacy for abused women
- crisis intervention
- youth empowerment programs
- women's support groups
- seniors' programs
- parenting support
- settlement services-immigration
- assistance with subsidized housing applications and Ontario Works
- information and referral
- health and safety workshops, annual Health Fair Event
- student placement and volunteer opportunities
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Regional Sexual Assault and Domestic Violence Services
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Office: 905-848-7580 ext 2548
100 Queensway W
Mississauga, ON, L5B 1B8
Mississauga, ON, L5B 1B8
Short Description
Assessment and treatment for those who have been recently sexually assaulted, those who have been recently assaulted by a partner or children who have been abused
Chantel's Place
Chantel's Place
- one-to-one care in a safe, private, secure unit
- assessment, documentation of injuries
- treatment
- safety planning, emotional support
- information concerning medical, legal and counseling options
- follow-up medical care including re-documentation of injuries, range of medical services and referral to social service agencies
- free counselling for people who have been referred through the medical services
- counselling at Mississauga Hospital site
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Polycultural Immigrant and Community Services, Etobicoke Central
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Office: 416-233-0055
3363 Bloor St W
Toronto, ON, M8X 1G2
Toronto, ON, M8X 1G2
Short Description
Offices are open, preferably by appointment; services are offered in-person and remotely over the phone and by Zoom
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Settlement Services
Participates in LINC (Language Instruction for Newcomers to Canada) in English, upon assessment by YMCA of Greater Toronto -- see separate entry
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Settlement Services
- assessments and referrals
- supportive counselling for youth, families and women
- Commissioner of Oath services
- sessions on topics such as housing, education, health care, social assistance, legal assistance, citizenship, professional licensing and job search
- confidential short-term counselling for youth, adults or families experiencing a crisis situation related to adjusting to life in Canada, mental health, intimate partner violence, substance misuse, trauma, interpersonal problems, parenting or other situation
- brings Canadians and newcomers together to connect and make newcomers feel welcome
- services offered through volunteers and include introducing newcomers to life in Canada, hosting conversation circles to help newcomers practice English and facilitating networking opportunities.
Participates in LINC (Language Instruction for Newcomers to Canada) in English, upon assessment by YMCA of Greater Toronto -- see separate entry
- full time classes
- childminding for children 19 months-5 years while parents attend classes
- women experiencing mental health struggles and stresses can meet, socialize, share experiences, network, learn and stay active; offered in partnership with Canadian Mental Health Association
- five-week online course for Ontario Works recipients struggling to find jobs or facing multiple complex barriers to employment.
- after assessment, participants join a 80-hour pre-employment development workshop that includes career exploration and employment skills development
- after workshop, participants have post-hiring support for six months.
- for newcomers including internationally trained professionals and tradespeople
- individual coaching, linking to resources, and employment workshops
- helps women gain the knowledge and skills needed to get a job in the customer service/food service sectors, includes:
- customer service and food sector-based labor market trends
- food and customer service workplace environment; customer service essentials
- how to use a cash register; food handling certification
- understanding employer hiring and screening practices
- job maintenance
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Language and Skills Training Services, North York Centre
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LINC: 416-244-9980
North York Settlement Office: 416-244-0480
Sheridan Mall, 1700 Wilson Ave , Suite 206
Toronto, ON, M3L 1B2
Toronto, ON, M3L 1B2
Short Description
COVID19 -- Language and skills training courses available in-person
Participates in LINC (Language Instruction for Newcomers to Canada)
Settlement Services
Participates in LINC (Language Instruction for Newcomers to Canada)
- daytime and evening programs available
- digital literacy training
- Women Specific Employment Training (WSET), enhances vocabulary related to specific employment sector, and facilitates transition to employment
- childminding available for eligible candidates
- services upon assessment by YMCA of Greater Toronto -- see separate entry
Settlement Services
- orientation, assistance with documentation, interpretation and translation
- information and referral -- employment, housing, health, legal
- crisis intervention and supportive counselling
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North York Centre, North York Housing Help Centre
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Office: 416-244-0480
Sheridan Mall, 1700 Wilson Ave, Suite 114
Toronto, ON, M3L 1B2
Toronto, ON, M3L 1B2
Short Description
COVID19 -- contact by telephone or email for COVID service updates
Housing Help Services
Housing Help Services
- support finding and maintaining housing
- eviction prevention and housing stabilization services, landlord tenant mediation
- Housing First case management and advocacy
- information, referral, assistance with applications for subsidized, supportive housing, or emergency shelters
- crisis intervention
- drop-in program, free telephone and computer use during drop-in hours
- Streets to Homes Follow-up Program -- services and specialized help for formerly homeless individuals with complex needs, ID clinic
- financial literacy, tenant rights and life skills sessions,
- support groups for women for socialization and informal networking
- individual counselling for survivors of domestic violence
- applicants must be low income with adequate income to sustain their housing
- must have legal status in Canada, and pay market rent (not subsidized)
- additional eligibility criteria apply, Ontario Works and Ontario Disability Support Program recipients not eligible, but can be referred to other programs
- also for LEAP (Low Income Energy Assistance Program), sponsored by Toronto Hydro Electric System and United Way Toronto -- assistance to low income individuals and families who are in arrears for their electricity utility bills and have exhausted all other sources of financial support
- for help with Enbridge gas bills call 1-855-487-5327
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Victim Crisis Assistance Ontario
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Crisis: 905-951-3838
Toll Free: 1-888-743-6496
Office: 905-951-3838
Office: 519-942-1452
Caledon OPP Station, 15924 Innis Lake Rd
Caledon, ON, L7C 2Z1
Caledon, ON, L7C 2Z1
Short Description
Victim Quick Response Program+ (VQRP+)
Assistance with emergency expenses related to the incident, including home safety, accommodation, meals, transportation, basic necessities, dependent care costs, counselling, traditional Indigenous health services, cellular phones, vision care, dental care, aids for victims with disabilities, interpretation services, crime scene cleanup, government/medical documents and funeral expenses
Assistance with emergency expenses related to the incident, including home safety, accommodation, meals, transportation, basic necessities, dependent care costs, counselling, traditional Indigenous health services, cellular phones, vision care, dental care, aids for victims with disabilities, interpretation services, crime scene cleanup, government/medical documents and funeral expenses
- additional assistance for victims of human trafficking includes storage locker, tattoo removal, and treatment at a recovery facility
- no direct reimbursement to victims for support listed above
- financial support also available for victims who sustained serious physical injuries during a crime and for parents of child homicide victims and spouses of homicide victims
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Kinark Child and Family Services, Vaughan Office
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Toll Free: 1-888-454-6275
Office: 905-264-0059
Fax: 1-888-665-1599
Fax: 905-264-0069
8551 Weston Rd, Unit 9A
Vaughan, ON, L4L 9R4
Vaughan, ON, L4L 9R4
Short Description
COVID19 Telephone, virtual and select in-person support available; call, email or visit website for update
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Assessment and treatment services, and individual, family and group counselling in settings that meet client needs, such as Kinark offices, client home, community agencies, schools, and residential care for children and youth
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Assessment and treatment services, and individual, family and group counselling in settings that meet client needs, such as Kinark offices, client home, community agencies, schools, and residential care for children and youth
- intensive treatment
- group programs
- day treatment
- live-in treatment
- crisis services in collaboration with local community agencies
- supervised access
- consultation and assessments
- multidisciplinary team from fields of social work, child and youth work, psychiatry, psychology, nursing and education
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Anduhyaun Emergency Women's Shelter
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Office: 416-920-1492
Crisis: 416-920-1492 ext 221
Head Office, 1296 Weston Rd
Toronto, ON, M6M 4R3
Toronto, ON, M6M 4R3
Short Description
Residence and emergency shelter (capacity 18) including counselling for residents and non-residents, crisis intervention and sexual assault counselling
- Full-Moon ceremony, Sharing Circle and Healing Circle
- life skills program and cultural activities from Indigenous perspective
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Office: 416-915-0997
Emmanuel Church of the Nazarene, 1875 Sheppard Ave W, Lower Level
Toronto, ON, M3L 1Y6
Toronto, ON, M3L 1Y6
Short Description
Essential services are being delivered in-person, online, via email, or over the phone where possible
Services include:
Services include:
- individual and family counselling
- counselling and advocacy for abused women
- crisis intervention
- youth empowerment programs
- women's support groups
- senior programs
- parenting support
- settlement services-immigration
- assistance with subsidized housing applications and Ontario Works
- information and referral
- health and safety workshops, annual Health Fair Event
- student placement and volunteer opportunities
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Victim Services Unit
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905-825-4777 ext 5239
Halton Regional Police Service 20 Division; 95 Oak Walk Dr
Oakville, ON, L6H 0G6
Oakville, ON, L6H 0G6
Short Description
Specially trained staff and volunteer crisis responders, who work with HRPS offering crisis intervention, emotional support, practical assistance and community referrals to victims of crime and tragedy throughout Halton Region
Crisis Intervention
- Unit is equipped to respond to crisis situations 24 hours a day, seven days a week, when requested by a police officer
- when called upon, volunteers respond where required and provide immediate assistance to serious incidents involving a broad spectrum of physical/psychological trauma, including:
- sudden death
- homicide and suicide
- assault, including sexual assault
- domestic violence
- elder abuse
- robberies
- motor vehicle collisions
Victim Quick Response Program
- provides quick limited financial assistance to victims of homicide, attempted murder, serious physical assault, domestic violence, sexual assault, human trafficking, criminal harassment, child abuse and hate crime
- for more information, visit OAK0194
Mobile Tracking System
- a GPS tracking device that acts as a personal alarm for individuals identified as "at risk" of further violence
- places a priority on victims safety and promotes an improved response to victims
Project Lifesaver
- a program that combines radio technology with a coordinated rapid response to help police locate wandering or missing individuals
- for more information, visit OAK9152
Vulnerable Person Registry
- this service allows a family member and/or caregivers of vulnerable persons to submit critical information to Halton Regional Police Service that may be used during an emergency situation
- for more information, visit OAK0076
A Victim Services Unit office is located in each of the Service's four divisions:
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Personnel Support Programs
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Office: 416-633-6200 ext 4311
1 Yukon Lane
Toronto, ON, M3K 0A1
Toronto, ON, M3K 0A1
Short Description
Toronto military family resources centre, including information and referral, community integration, counselling and crisis support, stress management and deployment support, self help groups, and personal development such as second language training and employment assistance
- child, youth and parenting support programs
- licensed child care and preschool program for children birth-5 years
- volunteer services
- workshops
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Griffin Mental Health Services
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Office: 416-222-1153
1124 Finch Ave W, Unit 1
Toronto, ON, M3J 2E2
Toronto, ON, M3J 2E2
Short Description
Flexible, community-based mental health services, including assessment, crisis support, case management, counselling and treatment
Dual Diagnosis Service (Mental Health/Development Disability)
Assists youth and their families in dealing with conflict with friends or family, problems at school and in the community, discrimination, anger, violence, abuse, substance abuse
Helping Youth Towards Solutions
Harm reduction approach, including individual and group counselling, and family education and support
Mental Health Program
Assists youth and their families in dealing with conflict with friends or family, problems at school and in the community; discrimination, anger, violence and abuse, substance abuse
reachOUT
Counselling and support for all youth 12-18 years, and their families, including drop-in support groups, outreach, advocacy, workshops, social and recreation activities for 2SLGBTQ+ youth
Sexual Offending Risk Needs Assessment and Treatment (SORNAT)
Community-based assessment and treatment services for youth 12-18 years with a dual diagnosis (mild developmental disability and mental health challenges) who have engaged in problematic sexual behaviour
Transitional Support Services
Day program for adults with developmental disabilities includes life skills and self care, household management, budgeting skills
Residential Support Services for youth and adults offered at various locations
What's Up Walk-in Counselling Clinics at various locations, see separate listings or call intake toll free at 1-866-585-6486
- individual, family, group and short term counselling
- substance use treatment
- sexual assault harm reduction treatment for offenders (limited capacity)
- school-based prevention and consultation
- skill development
- after school groups
- summer work experience opportunities
- preparation for independence
- youth and family involved in service planning and decisions
- consultation for parents, schools, agencies, communities
Dual Diagnosis Service (Mental Health/Development Disability)
Assists youth and their families in dealing with conflict with friends or family, problems at school and in the community, discrimination, anger, violence, abuse, substance abuse
- day/school support services
- respite/residential care
Helping Youth Towards Solutions
Harm reduction approach, including individual and group counselling, and family education and support
- outreach to secondary schools
- day school support service, in collaboration with Toronto District School Board
Mental Health Program
Assists youth and their families in dealing with conflict with friends or family, problems at school and in the community; discrimination, anger, violence and abuse, substance abuse
reachOUT
Counselling and support for all youth 12-18 years, and their families, including drop-in support groups, outreach, advocacy, workshops, social and recreation activities for 2SLGBTQ+ youth
- reachOUT Newcomer Network settlement services and community capacity building
- Compass social group for 2SLGBTQ+ youth 13-24 years, living with or identified with intellectual disabilities, includes workshops and recreational activities
Sexual Offending Risk Needs Assessment and Treatment (SORNAT)
Community-based assessment and treatment services for youth 12-18 years with a dual diagnosis (mild developmental disability and mental health challenges) who have engaged in problematic sexual behaviour
- voluntary participation for youth in City of Toronto
- referral from Youth Justice Services for youth in City of Toronto, York-Simcoe area, Halton Region, Peel Region
Transitional Support Services
Day program for adults with developmental disabilities includes life skills and self care, household management, budgeting skills
- residential program (capacity 5)
- supported living, 24 hour staff support
- maximum stay up to 2 years
Residential Support Services for youth and adults offered at various locations
What's Up Walk-in Counselling Clinics at various locations, see separate listings or call intake toll free at 1-866-585-6486
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Community Crisis and Transitional Support Network
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Office: 416-222-3563
1124 Finch Ave W, Unit 1
Toronto, ON, M3J 2E2
Toronto, ON, M3J 2E2
Short Description
Short term, crisis and transitional supports and service planning
- specialized assessments, consultation and/or treatment including short term case management, residential program, day program, and hospital support
- residential safe beds in high support settings, maximum 30 day stay
- centralized telephone access for immediate consultation with network staff
- on-site consultation and support from in-home, day program, and residential service network staff
- time limited staffing support in social service settings
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