Searching for In-Person Crisis Services

Provides immediate crisis response services and counselling to children, youth and their families who are feeling suicidal, hopeless, unable to deal with things, frightened, alone, overwhelmed and out of control. Services include:

• Talk-In Clinic - walk in counselling for immediate problem solving, therapeutic conversations, information and support Talk-in Clinic: Wed 1 pm-7 pm
• crisis intervention and support
• individual and family counselling
• education and support groups
• sexual abuse treatment
• links to other DCAFS services and referrals to community services
• after hours, in-home and office appointments can be arranged

For all programs contact office or visit website.

Calls made to office after hours, weekends and on holidays will be answered by 24hr answering service.

Victim Quick Response Program+ (VQRP+) - program of last resort where no other available private or public resource is available
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Victim Crisis Assistance Ontario - On-site early intervention and crisis intervention​

• needs assessment
• safety planning
• referrals to community services
• enhanced support for vulnerable victims
• assistance with applications to VQRP+

Victim Quick Response Program+ (VQRP+) -- assistance with emergency expenses related to the eligible incident, may include home safety, accommodation, meals, transportation, basic necessities, dependent care costs, counselling, traditional Indigenous health services, cellular phones, vision care, dental care, aids for victims with disabilities, interpretation services, crime scene cleanup, government/medical documents and funeral expenses

• Additional assistance for victims of human trafficking includes storage locker, tattoo removal and treatment at a recovery facility
• No direct reimbursements are made to victims for the supports listed above
  
• Financial support is also available for victims who sustained serious physical injuries during a crime and for parents of homicide victims and spouses of homicide victims

The Sunrise Centre at Headwaters Healthcare Centre is a Sexual Assault and Domestic Violence Treatment Centre with the Ontario Network of Sexual Assault/Domestic Violence Treatment Centres. This centre provides resources, support and treatment for all victims of sexual assault and domestic violence.

Specially trained Forensic Nurse Examiners provide care in a private space, offering:

• assessment and treatment for injury, pregnancy, and sexual transmitted infections
• private interview room for individuals who choose to meet with police or provide a video statement to police
• Follow-up visits both virtually and in-person.
• referrals to community partners for counselling and other supports
• collection of physical evidence that can be used at a later date if the individual chooses to pursue legal action.

The centre includes an area for children and volunteers to sit with children while their parent/caregiver is receiving treatment

Victim Quick Response Program+ (VQRP+)

Assistance with emergency expenses related to the incident, including home safety, accommodation, meals, transportation, basic necessities, dependent care costs, counselling, traditional Indigenous health services, cellular phones, vision care, dental care, aids for victims with disabilities, interpretation services, crime scene cleanup, government/medical documents and funeral expenses

• additional assistance for victims of human trafficking includes storage locker, tattoo removal, and treatment at a recovery facility
• no direct reimbursement to victims for support listed above
• financial support also available for victims who sustained serious physical injuries during a crime and for parents of child homicide victims and spouses of homicide victims

On-site early intervention and crisis intervention, needs assessment, safety planning, referrals to community services, enhanced support for vulnerable victims, assistance with applications to VQRP+

Victim Quick Response Program+ (VQRP+)
Assistance with emergency expenses related to the incident, including home safety, accommodation, meals, transportation, basic necessities, dependent care costs, counselling, traditional Indigenous health services, cellular phones, vision care, dental care, aids for victims with disabilities, interpretation services, crime scene cleanup, government/medical documents and funeral expenses

• additional assistance for victims of human trafficking includes storage locker, tattoo removal, and treatment at a recovery facility
• no direct reimbursement to victims for support listed above
• financial support also available for victims who sustained serious physical injuries during a crime and for parents of child homicide victims and spouses of homicide victims

South Asian Family Enrichment (SAFE)
Outreach, support and educational awareness on family violence issues

Child, Youth and Parenting - counsellors support parents and families dealing with cultural and and intergenerational conflict by providing positive parenting strategies and helping families understand the range of supports available

• crisis intervention and risk assessment
• cultural and intergenerational conflict support
• youth mental health - dealing with anxiety and stress, identifying abusive behaviors and healthy versus unhealthy relationships
• support to parents involved in child protection, education, youth justice and family court systems
• coping strategies for families dealing with separation, divorce, co-parenting or parenting in blended families

Community Mental Health Support

• assists clients in achieving their individual support plans and goals
• supports clients and their families in their recovery journey
• advocates with landlords, hospitals, psychiatrists and others on clients' behalf
• assists in developing skills to improve quality of life, resolve day-to-day conflicts, manage setbacks and increase independence and housing stability

Family Court Support Services

• facilitates understanding of family court system by debriefing outcome of court appearances and appointments with lawyers
• access to free legal clinics and consultations
• supports filing documents in person and virtually - Commissioner of Oaths
• conducts risk assessments and helps develop safety plans
• provides assistance in documenting the history of abuse
• accompanying and supporting clients during court proceedings where appropriate

ACES Program for Women (Advocacy, Counselling, Empowerment & Safety)

• crisis intervention, counselling and risk assessment
• safety planning and transitional support
• women's groups to support health and wellness
• assistance with legal issues and advocacy
• support groups for women and children who have witnessed abuse through the Helping End Abuse for Life (HEAL) network

An outpatient mental health program at Stevenson Memorial Hospital.

Offers:

• Individual Counselling
• Skills Based/Psychotherapy Groups
• Psychiatric Consultation Services (physician referral required)
• Walk-in and Phone Crisis Clients - same or next business day
• Quick Response: Collaboration with Stevenson Memorial Hospital to provide immediate assessment and management of the clients presenting at the emergency room in crisis

Abuse issues, sexual assault and incest services

• individual counselling
• support and accompaniment
• transitional support

Awareness and prevention of violence against women

• school and community workshops

Community programs (for all francophone women)

• computer courses
• sexual assault prevention in primary and secondary schools
• prevention within the community
• volunteer opportunities

Services for newcomer, immigrant and refugee women
Range of support services for French-speaking immigrant and refugee women, including accompaniment

• Action Femmes social and education group for newly arrived refugee and immigrant women who are feeling isolated

Transitional and Housing Support program
Incudes assistance in finding housing

ÉLAN program
Employment preparation for all francophone women in search of employment

• computer courses
• self-employment and entrepreneurship

Family Court Support Worker Program
Information on the family court process

• assistance in documenting the history of abuse for family court proceedings
• referral to specialized services and supports in the community
• safety planning
• court accompaniment to proceedings when appropriate

COVID19 -- open for in-person, virtual, telephone and email services Monday-Friday 8:30 am-5 pm; no appointment needed


Neighbourhood multi-service agency

Pathways to Settlement: client-centred program to facilitate newcomers' integration and participation in Canadian society

Information and Awareness Services: helps newcomers settle including information and orientation on issues such as:

• immigration, health, education and housing
• translation and interpretation
• form filling;
• referrals to government and community resources ; monthly information seminars
• supportive counselling for individuals and families;

Navigating the Canadian Labour Market (NCLM) -- assists newcomers and internationally trained professionals become employable in Canada, create an effective job search plan and learn about employer expectations

• provides needs assessment and customized action plan on career planning
• facilitates workshops on Canadian workplace culture, resume writing, interview skills, pre-employment training and networking events
• one-on-one job search coaching and mentoring
• post-post-program follow-up and support, and job leads
• access to computers, printers, telephones, fax machines, photocopiers, Internet

New Beginnings-Settlement & Employment Program (NB): supports immigrants, refugees and citizens in their settlement and adaptation process to help newcomers and citizens to be fully engaged in Canadian life, and to maximize the benefits of their contribution into Canadian society.

Community Connections in School: in partnership with Peel District School Board, the Dufferin-Peel Catholic District School Board, and Immigration, Refugees and Citizenship Canada (IRCC) facilitates the adaptation of newly-arrived newcomers to school and community life by providing support services typically needed by newcomers in their first year in Canada, focusing on information, orientation, advocacy, referral and access to services

Community Connections in Library: in partnership with Brampton Library and IRCC; programs include group information sessions including workshops for seniors and English conversation circles

Volunteer Management Program -- offers volunteer opportunities to newcomers, seniors and youth; bilingual/multilingual volunteers are assets as they help clients with language barriers; volunteering will provide opportunities to:

• job-shadow and learn about the Canadian work environment
• work with clients in a settlement based environment learning about the process of the initial intake and assessment
• assist with prepping and facilitation, job search and resume writing
• learn about completing Service Canada and Service Ontario forms for clients
• organize and assist in fundraisers and other events

Enriching Lives - mental health and addictions' initiative providing culturally sensitive care to community members to overcome systemic barriers and stigma surrounding mental health and addictions One-on-one counselling, group sessions and specialized workshops are given.

Crisis Counselling: provides support and guidance during a crisis working on achieving stability, increasing empowerment and safety of community members via one-on-one and group sessions

Youth Crisis Counselling: provides mental health supports, crisis intervention to youth 12-21 years who are experiencing school, emotional, and/or behavioural challenges

Seniors Program -- helps seniors enhance their knowledge and skills on various topics of interest, and engages them in activities such as social interactions and outings to to Canadian cultural sites; reduces isolation by bringing older adults together in a safe environment.

Community programs

Group and individual counseling including theft prevention, anger management, drug and alcohol counselling

Court programs

Diversion and alternate measure programs including community service and counselling

• Court support program -- practical assistance, support, information to women in and out of custody

Youth programs

Court support for youth

• Follow up and aftercare program -- assists young women leaving custody with reintegration
• support, advocacy, and referrals to community resources for counselling, education. employment, housing

Attendance Centres -- for young women in conflict with the law who have received probation, detention and/or custodial sentences * programs and services include counselling, education, job skills/employment, parenting and anger management * also located in Milton and Oakville

Transitional housing

Ellen House -- halfway house for women 18 years and older, capacity 10

• counselling, release planning

Marjorie Amos Residence -- open custody/open detention facility for young women 12-17 years, capacity 10

• helps reintegration into the community
• supervision and guidance
• educational upgrading
• life skills

Outreach/Preventative Education programs

Female Mobile Support (FMS), 905-459-1315 ext 250 -- for female youth 12-24 years who have been involved, are still involved or at risk of sexual exploitation

• Monday-Sunday 24 hours
• support and services including housing, life skills, counselling, medical care and mentoring and advocacy
• referrals to community resources

Building Resiliency in Girls (BRG), 905-459-1315 ext 425 -- prevention/intervention based program addressing the social, emotional and cultural needs of young women 12-18 years

Empowering Against Exploitation (EAE), 905-456-1315 ext 247 -- preventative education program for young women 12-24 years to address online safety and sexual exploitation in the community

Empowering Young Men (EYM), 905-459-1315 ext 250 -- preventative education program for young men 12-24 years addressing sexual exploitation, its harms and ways they can work towards ending sexual harm

Change is Choice program -- addresses problems with substance abuse, anger management and criminal thinking to motivated women at Vanier Centre for Women to enter more intensive rehabilitation

Girls in the Know -- mentorship program for females at Syl Apps focusing on self-awareness, empowerment and self-respect

COVID19 Contact for information on in-person, telephone and virtual services

Confidential coordinated access to services and supports, including system navigation and wraparound services, risk assessment, crisis intervention, and domestic violence, trauma and abuse counselling

• personalized safety planning
• housing and shelter placement support
• assistance with legal aid certificate application
• family court support and bail court updates
• settlement services
• case conferences
• child resource packages and parenting support
• financial subsidy application support
• partner in human trafficking prevention and intervention
• community partner collaborations, including Peel Regional Police

Short-term, inpatient program to assess and stabilize individuals exhibiting life-threatening and / or self-injurious behaviour related to psychiatric illness or disorders.

Crisis services for all people, all genders, who have experienced sexual violence, Human Trafficking and / or domestic violence. May include physical examination, treatment of injuries, medications to prevent sexually transmitted diseases, information on pregnancy, choice of completing the Sexual Assault Evidence Kit.

• Emotional support, trauma counselling, safety planning and follow-up care.

Individuals are seen in a private room by specially trained sexual assault / domestic violence nurses to ensure confidential and sensitive treatment. Police are not called unless the patient indicates this choice.

Note: Guelph General Hospital is the designated sexual assault centre for the region

Victim Quick Response Program+ (VQRP+) - program of last resort where no other available private or public resource is available
​
Victim Crisis Assistance Ontario - On-site early intervention and crisis intervention​

• needs assessment
• safety planning
• referrals to community services
• enhanced support for vulnerable victims
• assistance with applications to VQRP+

Victim Quick Response Program+ (VQRP+) -- assistance with emergency expenses related to the eligible incident, may include home safety, accommodation, meals, transportation, basic necessities, dependent care costs, counselling, traditional Indigenous health services, cellular phones, vision care, dental care, aids for victims with disabilities, interpretation services, crime scene cleanup, government/medical documents and funeral expenses

• Additional assistance for victims of human trafficking includes storage locker, tattoo removal and treatment at a recovery facility
• No direct reimbursements are made to victims for the supports listed above
  
• Financial support is also available for victims who sustained serious physical injuries during a crime and for parents of homicide victims and spouses of homicide victims

Project Lifesaver: provides wrist transmitters to individuals who may wander due to cognitive impairment. Suitable for individuals living with Alzheimer's disease, autism, Down syndrome, acquired brain injury (VSW partners with Wellington County OPP and Guelph Police Service).

Spira Fire Victim Relief Fund: financial aid for those experiencing material loss due to a residential fire and are uninsured.

Intake, assessment, referral, wait list registration and appointment booking for mental health, addictions, and crisis services. Service provided through the phone line and drop-in sites.

Service categories include:

• information, assessment and referral
• crisis assessment
• support coordination
• peer / self help
• short-term crisis support beds
• court support and diversion
• community counselling and treatment
• support within housing
• day / evening treatment
• residential treatment
• Assertive Community Treatment Team (ACTT)
• eating disorders
• early psychosis treatment and support services

Essential services are being delivered in-person, online, via email, and/or over the phone when possible

Services include:

• individual and family counselling
• counselling and advocacy for abused women
• crisis intervention
• youth empowerment programs
• women's support groups
• seniors' programs
• parenting support
• settlement services-immigration
• assistance with subsidized housing applications and Ontario Works
• information and referral
• health and safety workshops, annual Health Fair Event
• student placement and volunteer opportunities

Offers in-person, virtual and hybrid services at multiple locations; provides services in-person, over the telephone, via email, Zoom, Skype and Google Classroom; for more information, call or visit website

Settlement Services

• needs assessment, information and referral, orientation
• interpretation and translation
• short-term solution focused counselling
• assistance in completing forms
• employment related services
• crisis support
• orientation workshops

Welcoming Communities, (Community Connections Mentorship Program)

• matches newcomers with Canadian volunteers who offer orientation to the local area and moral support in transition to Canada
• English conversation circles
• newcomers build leadership skills
• newcomer family drop-in, social events such as movies, cooking club

Services offered at various locations

COVID19 Telephone, virtual and select in-person support available; call, email or visit website for update

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Assessment and treatment services, and individual, family and group counselling in settings that meet client needs, such as Kinark offices, client home, community agencies, schools, and residential care for children and youth

• intensive treatment
• group programs
• day treatment
• live-in treatment
• crisis services in collaboration with local community agencies
• supervised access
• consultation and assessments
• multidisciplinary team from fields of social work, child and youth work, psychiatry, psychology, nursing and education

Offers in-person services at multiple locations as well as providing services over the telephone, via email, Zoom, Skype and Google Classroom; for more information, call or visit website


Support for Women and Families

• short term supportive counselling including parenting and family supportive counselling
• employment and career counselling
• support groups for women from various cultures
• resources and information for parents and families
• information workshops on health related topics, assertiveness, employment, life skills, stress management and parenting

Violence Prevention and Crisis Intervention

• crisis support and counselling for women and children who have experienced or are experiencing violence in the home
• legal and medical referrals
• accompaniment to legal, medical and social services resources
• information, public and community education on wife abuse
• support groups for women who are victims of spousal abuse

Anti-Human Trafficking of Vulnerable Women Healing Group -- support group for women who have experienced childhood and intimate partner abuse, women coming from war-torn countries or women suffering from trauma and illness as a result of abuse

Newcomer Assistance and Integration

• immigrant/newcomer settlement support and counselling
• information sessions for newcomers and community residents
• information and referral
• English language instruction for newcomers to Canada at various locations -- participates in LINC (Language Instruction for Newcomers to Canada) in English, upon assessment by YMCA of Greater Toronto -- see separate entry, childminding for children 6 months-5 years while parents attend class
• English as a Second Language (ESL) preschool program
• labour market information for newcomers

Seniors' Services

• skills development; computer training, educational workshops, leadership training
• intergenerational groups; ethnocultural groups
• social and recreational programs, fitness, tours, excursions
• advocacy on seniors issues

Youth Services

• services for all youth
• youth newcomer settlement support
• one-on-one counselling
• homework help, career-education networking, after-school programs, recreational activities, cooking club
• Youth Program for ages 12-25 years: leadership skills, English language skills, integration into the community
• volunteering opportunities and community service for high school graduation
• English Conversation Circles

Family Drop In -- for parents and children of all ages

Welcoming Communities, (Community Connections Mentorship Program)

• matches newcomers with Canadian volunteers who offer orientation to the local area and moral support in transition to Canada
• English conversation circles
• newcomers build leadership skills, newcomer family drop-in, social events such as movies, cooking club

Healthy Lifestyles and Well-Being

• health promotion workshops
• mental health challenges and coping strategy support
• stress management activities
• one-on-one support and referrals to health services
• fitness assessment, fitness activities, yoga
• blood pressure check in partnership with the local community health centre

Community Development

Participation on various coalitions, community networks and committees; volunteer opportunities

Community programs

Group and individual counselling including theft prevention, anger management, drug and alcohol counselling

Court programs

Diversion and alternate measure programs including community service and counselling

• Court support program -- practical assistance, support, information to women in and out of custody

Youth programs

Court support for youth

• Follow up and aftercare program -- assists young women leaving custody with reintegration
• support, advocacy and referrals to community resources for counselling, education, employment, housing

Transitional housing

Ellen House -- halfway house for women 18 years and older, capacity 10

• counselling, release planning

Marjorie Amos Residence -- open custody/open detention facility for young women 12-17 years, capacity 10

• helps reintegration into the community
• supervision and guidance
• educational upgrading
• life skills

Outreach/Preventative Education programs

Female Mobile Support (FMS), 905-459-1315 ext 250 -- for female youth 12-24 who have been involved, are still involved or at risk of sexual exploitation

• Monday-Sunday 24 hours
• support and services including housing, life skills, counseling, medical care and mentoring and advocacy
• referrals to community resources

Building Resiliency in Girls, 905-459-1315 ext 425 -- prevention/intervention based program addressing the social, emotional and cultural needs of girls 12-18 years

Empowering Against Exploitation (EAE), 905-459-1315 ext 247 -- preventative education program for young women 12-24 years to address online safety and sexual exploitation in the community

Empowering Young Men (EYM), 905-459-1315 ext 250 -- preventative education program for young men 12-24 years addressing sexual exploitation, its harm and ways they can work towards ending sexual harm

Change is Choice program -- addresses problems with substance abuse, and anger management and criminal thinking in order to motivate women at Vanier Centre for Women to enter more intensive rehabilitation

Girls in the Know -- mentorship program for female youth at Syl Aps focusing on self-awareness, empowerment and self-respect

Crisis support line, emergency shelter program, centralized intake for transitional housing, sexual violence counselling, peer support, Anti Black Racism Violence Support Group, community support and outreach

24-hour Crisis Line Support Line Program, 905-403-0864, 905-676-8515, 1-855-676-8515
Immediate support to survivors in the community who are experiencing any form of violence, including crisis support and intervention, risk assessment and safety planning, emotional support, information and referrals, problem solving and shelter intake

Central Intake Line for Transitional Housing Supports in Peel Region, 905-676-0257, 1-800-676-0257
First point of contact for transitional housing support program and community outreach services

• one-to-one support
• risk assessment and safety planning
• emotional support
• legal support (criminal, family, immigration)
• housing supports
• information and referrals
• problem-solving, advocacy
• shelter access

Emergency Shelter Program
24/7 intake for individuals and their dependents (up to 18 years) who have experienced, are currently experiencing, or are at risk of experiencing any form of violence

• capacity 54
• stay up to 4 months
• service provided regardless of geographical location
• referrals to alternative shelters as required based on safety or capacity issues

Sexual Violence Counselling Program
Emotional support and counselling, support groups, and information and referral, available in-person or remotely (phone, email, online)

• pressuring/convincing
• sexual assault
• childhood sexual abuse
• sexual harassment
• online sexual violence

Community Support and Outreach Program
Including safety planning, emotional support, information and referrals, and problem-solving, and assistance in accessing housing and shelter support, and legal and immigration support

Essential services are being delivered in-person, online, via email, or over the phone where possible

Services include:

• individual and family counselling
• counselling and advocacy for abused women
• crisis intervention
• youth empowerment programs
• women's support groups
• senior programs
• parenting support
• settlement services-immigration
• assistance with subsidized housing applications and Ontario Works
• information and referral
• health and safety workshops, annual Health Fair Event
• student placement and volunteer opportunities

COVID19 -- Language and skills training courses available in-person


Participates in LINC (Language Instruction for Newcomers to Canada)

• daytime and evening programs available
• digital literacy training
• Women Specific Employment Training (WSET), enhances vocabulary related to specific employment sector, and facilitates transition to employment
• childminding available for eligible candidates
• services upon assessment by YMCA of Greater Toronto -- see separate entry

Settlement Services

• orientation, assistance with documentation, interpretation and translation
• information and referral -- employment, housing, health, legal
• crisis intervention and supportive counselling

COVID19 -- contact by telephone or email for COVID service updates


Housing Help Services

• support finding and maintaining housing
• eviction prevention and housing stabilization services, landlord tenant mediation
• Housing First case management and advocacy
• information, referral, assistance with applications for subsidized, supportive housing, or emergency shelters
• crisis intervention
• drop-in program, free telephone and computer use during drop-in hours
• Streets to Homes Follow-up Program -- services and specialized help for formerly homeless individuals with complex needs, ID clinic
• financial literacy, tenant rights and life skills sessions,
• support groups for women for socialization and informal networking
• individual counselling for survivors of domestic violence

Toronto Rent Bank Access Centre -- interest-free repayable loans to low-income households who are in rental arrears or need first and last month rental deposits

• applicants must be low income with adequate income to sustain their housing
• must have legal status in Canada, and pay market rent (not subsidized)
• additional eligibility criteria apply, Ontario Works and Ontario Disability Support Program recipients not eligible, but can be referred to other programs

Access centre for Ontario Electricity Support Program -- assistance with applications

• also for LEAP (Low Income Energy Assistance Program), sponsored by Toronto Hydro Electric System and United Way Toronto -- assistance to low income individuals and families who are in arrears for their electricity utility bills and have exhausted all other sources of financial support
• for help with Enbridge gas bills call 1-855-487-5327

Flexible, community-based mental health services, including assessment, crisis support, case management, counselling and treatment

• individual, family, group and short term counselling
• substance use treatment
• sexual assault harm reduction treatment for offenders (limited capacity)
• school-based prevention and consultation
• skill development
• after school groups
• summer work experience opportunities
• preparation for independence
• youth and family involved in service planning and decisions
• consultation for parents, schools, agencies, communities

Dual Diagnosis Service (Mental Health/Development Disability)
Assists youth and their families in dealing with conflict with friends or family, problems at school and in the community, discrimination, anger, violence, abuse, substance abuse

• day/school support services
• respite/residential care

Helping Youth Towards Solutions
Harm reduction approach, including individual and group counselling, and family education and support

• outreach to secondary schools
• day school support service, in collaboration with Toronto District School Board

Mental Health Program
Assists youth and their families in dealing with conflict with friends or family, problems at school and in the community; discrimination, anger, violence and abuse, substance abuse

reachOUT
Counselling and support for all youth 12-18 years, and their families, including drop-in support groups, outreach, advocacy, workshops, social and recreation activities for 2SLGBTQ+ youth

• reachOUT Newcomer Network settlement services and community capacity building
• Compass social group for 2SLGBTQ+ youth 13-24 years, living with or identified with intellectual disabilities, includes workshops and recreational activities

Sexual Offending Risk Needs Assessment and Treatment (SORNAT)
Community-based assessment and treatment services for youth 12-18 years with a dual diagnosis (mild developmental disability and mental health challenges) who have engaged in problematic sexual behaviour

• voluntary participation for youth in City of Toronto
• referral from Youth Justice Services for youth in City of Toronto, York-Simcoe area, Halton Region, Peel Region

Transitional Support Services
Day program for adults with developmental disabilities includes life skills and self care, household management, budgeting skills

• residential program (capacity 5)
• supported living, 24 hour staff support
• maximum stay up to 2 years

Residential Support Services for youth and adults offered at various locations

What's Up Walk-in Counselling Clinics at various locations, see separate listings or call intake toll free at 1-866-585-6486