Victim Crisis Assistance Ontario
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Office: 519-585-2363
134 Frederick St
Kitchener, ON, N2G 4G3
Kitchener, ON, N2G 4G3
Short Description
Victim Quick Response Program+ (VQRP+) - program of last resort where no other available private or public resource is available
Victim Crisis Assistance Ontario - On-site early intervention and crisis intervention
Victim Quick Response Program+ (VQRP+) -- assistance with emergency expenses related to the eligible incident, may include home safety, accommodation, meals, transportation, basic necessities, dependent care costs, counselling, traditional Indigenous health services, cellular phones, vision care, dental care, aids for victims with disabilities, interpretation services, crime scene cleanup, government/medical documents and funeral expenses
Victim Crisis Assistance Ontario - On-site early intervention and crisis intervention
- needs assessment
- safety planning
- referrals to community services
- enhanced support for vulnerable victims
- assistance with applications to VQRP+
Victim Quick Response Program+ (VQRP+) -- assistance with emergency expenses related to the eligible incident, may include home safety, accommodation, meals, transportation, basic necessities, dependent care costs, counselling, traditional Indigenous health services, cellular phones, vision care, dental care, aids for victims with disabilities, interpretation services, crime scene cleanup, government/medical documents and funeral expenses
- Additional assistance for victims of human trafficking includes storage locker, tattoo removal and treatment at a recovery facility
- No direct reimbursements are made to victims for the supports listed above
- Financial support is also available for victims who sustained serious physical injuries during a crime and for parents of homicide victims and spouses of homicide victims
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Support Line
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Office: 519-571-0121
Crisis: 519-741-8633
151 Frederick St, Unit 300
Kitchener, ON, N2H 2M2
Kitchener, ON, N2H 2M2
Short Description
Support line is a resource for anyone who has experienced sexual violence as a child or adult, and their friends and families
- Provide emotional support and intervention, options, information, referrals, as well as advocacy and accompaniments
- Phone support is available in more than 200 languages through an interpreter service
- Online chat support available as well, see website for availability.
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Sexual Assault / Rape Crisis Centre
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Office: 519-571-0121
Crisis: 519-741-8633
151 Frederick St, Unit 300
Kitchener, ON, N2H 2M2
Kitchener, ON, N2H 2M2
Short Description
Provides services and support to people and their families who have experienced sexual violence
- Offers individual counselling to all genders (16 years of age and older) in both Kitchener and Cambridge
- 24 Hour Support Line and support groups, advocacy, referrals, and accompaniments for women to the hospital, police, and courthouse
- Information on the family court process
- Assistance in preparing for family court proceedings (documenting history of abuse, accessing Legal Aid)
- Referral to specialized services and supports in the community
- Safety planning
- Court accompaniment to proceedings when appropriate
- Counselling
- Advocacy
- Crisis support
- Safety planning
- Related accompaniments
- Practical assistance
- Support through legal processes
- Support with obtaining housing
- Connections to community supports
- Public education and outreach
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Office: 519-571-0121
Crisis: 519-741-8633
151 Frederick St, Unit 300
Kitchener, ON, N2H 2M2
Kitchener, ON, N2H 2M2
Short Description
A community-based, non-profit organization
- Provides services and support to people and their families who have experienced sexual violence
- Offers individual counselling to all genders (16 years of age and older) in both Kitchener and Cambridge
- 24-Hour Support Line and support groups, advocacy, referrals, and accompaniments to the hospital, police, and courthouse
- Program supporting women who have experienced violence as they navigate the Family Court process.
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Victim / Witness Assistance Program
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Office: 519-571-6160
77 Queen St N
Kitchener, ON, N2H 2H2
Kitchener, ON, N2H 2H2
Short Description
Information and assistance to support participation in the criminal court process * services begin once police have laid charges and continue until the court case is over
Case-specific information (court dates, bail conditions)
Court preparation
Needs assessment
Emotional support
Crisis intervention
Referrals to community agencies
Vulnerable Victims and Family Fund -- financial and court-based supports to enable victims of crime and families of homicide victims to attend court * travel arrangements and expenses * language interpretation * real-time captioning or other equipment for victims with disabilities
Case-specific information (court dates, bail conditions)
Court preparation
Needs assessment
Emotional support
Crisis intervention
Referrals to community agencies
Vulnerable Victims and Family Fund -- financial and court-based supports to enable victims of crime and families of homicide victims to attend court * travel arrangements and expenses * language interpretation * real-time captioning or other equipment for victims with disabilities
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Office: 519-578-0869
85 Frederick St, First Floor
Kitchener, ON, N2H 0A7
Kitchener, ON, N2H 0A7
Short Description
Provides free legal services in the following areas:
- Criminal legal issues
- Family legal issues
- Refugee and immigration legal issues
- Domestic violence
- Mental health legal issues
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Victim / Witness Assistance Program
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Office: 519-741-3351
85 Frederick St
Kitchener, ON, N2H 0A7
Kitchener, ON, N2H 0A7
Short Description
Information and assistance to support participation in the criminal court process * services begin once police have laid charges and continue until the court case is over
Case-specific information (court dates, bail conditions)
Court preparation
Needs assessment
Emotional support
Crisis intervention
Referrals to community agencies
Vulnerable Victims and Family Fund -- financial and court-based supports to enable victims of crime and families of homicide victims to attend court * travel arrangements and expenses * language interpretation * real-time captioning or other equipment for victims with disabilities
Case-specific information (court dates, bail conditions)
Court preparation
Needs assessment
Emotional support
Crisis intervention
Referrals to community agencies
Vulnerable Victims and Family Fund -- financial and court-based supports to enable victims of crime and families of homicide victims to attend court * travel arrangements and expenses * language interpretation * real-time captioning or other equipment for victims with disabilities
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Family Violence and Sexual Abuse Treatment Program
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Office: 519-884-0000
480 Charles St E
Kitchener, ON, N2G 4K5
Kitchener, ON, N2G 4K5
Short Description
A treatment program for individuals that have or are experiencing family abuse and sexual assault.
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Office: 519-744-3311
St. Mary's General Hospital, 911 Queen's Blvd
Kitchener, ON, N2M 1B2
Kitchener, ON, N2M 1B2
Short Description
SADVTC is 24/7 on call team of forensic nurses and social workers who respond to the needs of individuals who have experienced sexual assault, domestic violence and human trafficking. Emergency and short-term follow up care is also offered to those accessing the team.
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Office: 519-741-9184
Crisis: 519-742-5894
700 Heritage Dr
Kitchener, ON, N2A 3N8
Kitchener, ON, N2A 3N8
Short Description
Women's Crisis Services of Waterloo Region operates two emergency shelters for abused women and their children: Anselma House in Kitchener (519) 742-5894 and Haven House in Cambridge (519) 653-2422 plus a regional Outreach program. They also offer transitional housing. Serve women age 16 plus, with or without their children.
Can be reached by text, instructions on website for how to erase browser history. Also offer translation services, both in person and on the phone.
This is a free service, both in shelter and outreach programs.
Can be reached by text, instructions on website for how to erase browser history. Also offer translation services, both in person and on the phone.
This is a free service, both in shelter and outreach programs.
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Victim Crisis Assistance Ontario
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Office: 519-585-2363
45 Columbia St E
Waterloo, ON, N2J 4N7
Waterloo, ON, N2J 4N7
Short Description
Victim Quick Response Program+ (VQRP+) - program of last resort where no other available private or public resource is available
Victim Crisis Assistance Ontario - On-site early intervention and crisis intervention
Victim Quick Response Program+ (VQRP+) -- assistance with emergency expenses related to the eligible incident, may include home safety, accommodation, meals, transportation, basic necessities, dependent care costs, counselling, traditional Indigenous health services, cellular phones, vision care, dental care, aids for victims with disabilities, interpretation services, crime scene cleanup, government/medical documents and funeral expenses
Victim Crisis Assistance Ontario - On-site early intervention and crisis intervention
- needs assessment
- safety planning
- referrals to community services
- enhanced support for vulnerable victims
- assistance with applications to VQRP+
Victim Quick Response Program+ (VQRP+) -- assistance with emergency expenses related to the eligible incident, may include home safety, accommodation, meals, transportation, basic necessities, dependent care costs, counselling, traditional Indigenous health services, cellular phones, vision care, dental care, aids for victims with disabilities, interpretation services, crime scene cleanup, government/medical documents and funeral expenses
- Additional assistance for victims of human trafficking includes storage locker, tattoo removal and treatment at a recovery facility
- No direct reimbursements are made to victims for the supports listed above
- Financial support is also available for victims who sustained serious physical injuries during a crime and for parents of homicide victims and spouses of homicide victims
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Office: 416-486-2242
Short Description
Distress and Crisis Ontario (DCO) is the provincial networking organization that supports and helps build and sustain the capacity of its member agencies in the continuum of support, referral and mental health services offered to the people of Ontario. At a Distress Centre, individuals can find a listening ear for lonely, depressed, and/or suicidal people, usually 24 hours a day, 7 days a week. Many centres also have Suicide Survivor programs, support services for youth, telephone call out programs for seniors and vulnerable people, mental health Crisis Phone Lines, Online Chat services and much more. For a listing of member agencies, click here.
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Office: 519-653-1470 ext 391
Crisis: 519-741-8633
1145 Concession Rd
Cambridge, ON
Cambridge, ON
Short Description
A community-based, non-profit organization
- Provides services and support to people and their families who have experienced sexual violence
- Offers individual counselling to all genders (16 years of age and older) in both Kitchener and Cambridge
- 24-Hour Support Line and support groups, advocacy, referrals, and accompaniments to the hospital, police, and courthouse
- Program supporting women who have experienced violence as they navigate the Family Court process.
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Office: 519-621-2330
Cambridge Memorial Hospital, 700 Coronation Blvd
Cambridge, ON, N1R 3G2
Cambridge, ON, N1R 3G2
Short Description
SADVTC is 24/7 on call team of forensic nurses and social workers who respond to the needs of individuals who have experienced sexual assault, domestic violence and human trafficking. Emergency and short-term follow up care is also offered to those accessing the team.
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Victim Crisis Assistance Ontario
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Office: 519-585-2363
Waterloo Region Police, South Division, 176 Hespeler Rd
Cambridge, ON, N1R 6V7
Cambridge, ON, N1R 6V7
Short Description
Victim Quick Response Program+ (VQRP+) - program of last resort where no other available private or public resource is available
Victim Crisis Assistance Ontario - On-site early intervention and crisis intervention
Victim Quick Response Program+ (VQRP+) -- assistance with emergency expenses related to the eligible incident, may include home safety, accommodation, meals, transportation, basic necessities, dependent care costs, counselling, traditional Indigenous health services, cellular phones, vision care, dental care, aids for victims with disabilities, interpretation services, crime scene cleanup, government/medical documents and funeral expenses
Victim Crisis Assistance Ontario - On-site early intervention and crisis intervention
- needs assessment
- safety planning
- referrals to community services
- enhanced support for vulnerable victims
- assistance with applications to VQRP+
Victim Quick Response Program+ (VQRP+) -- assistance with emergency expenses related to the eligible incident, may include home safety, accommodation, meals, transportation, basic necessities, dependent care costs, counselling, traditional Indigenous health services, cellular phones, vision care, dental care, aids for victims with disabilities, interpretation services, crime scene cleanup, government/medical documents and funeral expenses
- Additional assistance for victims of human trafficking includes storage locker, tattoo removal and treatment at a recovery facility
- No direct reimbursements are made to victims for the supports listed above
- Financial support is also available for victims who sustained serious physical injuries during a crime and for parents of homicide victims and spouses of homicide victims
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Office: 519-741-9184
Crisis: 519-742-5894
10 Acorn Way
Cambridge, ON, N1R 8M5
Cambridge, ON, N1R 8M5
Short Description
Women's Crisis Services of Waterloo Region operates two emergency shelters for abused women and their children: Anselma House in Kitchener (519) 742-5894 and Haven House in Cambridge (519) 653-2422 plus a regional Outreach program. They also offer transitional housing. Serve women age 16 plus, with or without their children.
Can be reached by text, instructions on website for how to erase browser history. Also offer translation services, both in person and on the phone.
This is a free service, both in shelter and outreach programs.
Can be reached by text, instructions on website for how to erase browser history. Also offer translation services, both in person and on the phone.
This is a free service, both in shelter and outreach programs.
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Telephone Support
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Office: 1-800-307-7078
Crisis: 519-821-3760 ext 1
TeleConnect: 519-821-3760 ext 2
LGBTQ+ Support Line: 519-669-3760
20 Shelldale Cres
Guelph, ON, N1H 1C8
Guelph, ON, N1H 1C8
Short Description
Free and confidential service designed for anyone in the Guelph-Wellington community who is experiencing any form of distress.
Trained volunteers provide emotional support, goal and safety planning, and assistance to callers in connecting with other community resources. Volunteers provide confidential, solution-focused response and assessment of crisis with intervention when required.
Distress Line
Trained volunteers provide emotional support, goal and safety planning, and assistance to callers in connecting with other community resources. Volunteers provide confidential, solution-focused response and assessment of crisis with intervention when required.
- support for people who are experiencing distress about their circumstances
- referral to community services
- training provided for volunteers on listening and communication skills, solution-focused conversation, and assessing high risk situations
Distress Line
- 519-821-3760 ext. 1
- Supports mild to moderate levels of distress through active listening.
- 519-821-3760 ext. 2
- Outbound call service designed to support community members of Guelph-Wellington who are struggling with independent living.
- 519-669-3760
- Supports members of the LGBTQ+ Community by providing a safe space to chat and connect with resources. Texting is also an option.
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Office: 1-844-437-3247
Canadian Mental Health Association, 80 Waterloo Ave
Guelph, ON, N1H 0A1
Guelph, ON, N1H 0A1
Short Description
Intake, assessment, referral, wait list registration and appointment booking for mental health, addictions, and crisis services. Service provided through the phone line and drop-in sites.
Service categories include:
Service categories include:
- information, assessment and referral
- crisis assessment
- support coordination
- peer / self help
- short-term crisis support beds
- court support and diversion
- community counselling and treatment
- support within housing
- day / evening treatment
- residential treatment
- Assertive Community Treatment Team (ACTT)
- eating disorders
- early psychosis treatment and support services
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Victim Crisis Assistance Ontario
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Office: 519-824-1212 ext 7205
15 Wyndham St S
Guelph, ON, N1H 4C6
Guelph, ON, N1H 4C6
Short Description
Victim Quick Response Program+ (VQRP+) - program of last resort where no other available private or public resource is available
Victim Crisis Assistance Ontario - On-site early intervention and crisis intervention
Victim Quick Response Program+ (VQRP+) -- assistance with emergency expenses related to the eligible incident, may include home safety, accommodation, meals, transportation, basic necessities, dependent care costs, counselling, traditional Indigenous health services, cellular phones, vision care, dental care, aids for victims with disabilities, interpretation services, crime scene cleanup, government/medical documents and funeral expenses
Project Lifesaver: provides wrist transmitters to individuals who may wander due to cognitive impairment. Suitable for individuals living with Alzheimer's disease, autism, Down syndrome, acquired brain injury (VSW partners with Wellington County OPP and Guelph Police Service).
Spira Fire Victim Relief Fund: financial aid for those experiencing material loss due to a residential fire and are uninsured.
Victim Crisis Assistance Ontario - On-site early intervention and crisis intervention
- needs assessment
- safety planning
- referrals to community services
- enhanced support for vulnerable victims
- assistance with applications to VQRP+
Victim Quick Response Program+ (VQRP+) -- assistance with emergency expenses related to the eligible incident, may include home safety, accommodation, meals, transportation, basic necessities, dependent care costs, counselling, traditional Indigenous health services, cellular phones, vision care, dental care, aids for victims with disabilities, interpretation services, crime scene cleanup, government/medical documents and funeral expenses
- Additional assistance for victims of human trafficking includes storage locker, tattoo removal and treatment at a recovery facility
- No direct reimbursements are made to victims for the supports listed above
- Financial support is also available for victims who sustained serious physical injuries during a crime and for parents of homicide victims and spouses of homicide victims
Project Lifesaver: provides wrist transmitters to individuals who may wander due to cognitive impairment. Suitable for individuals living with Alzheimer's disease, autism, Down syndrome, acquired brain injury (VSW partners with Wellington County OPP and Guelph Police Service).
Spira Fire Victim Relief Fund: financial aid for those experiencing material loss due to a residential fire and are uninsured.
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Victim / Witness Assistance Program
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Office: 519-837-6366
Crisis: 1-888-579-2888
County of Wellington Courthouse, 74 Woolwich St
Guelph, ON, N1H 3T9
Guelph, ON, N1H 3T9
Short Description
Services include:
- information and assistance to support participation in the criminal court process
- wervices begin once police have laid charges and continue until the court case is over
- case-specific information (court dates, bail conditions)
- court preparation
- needs assessment
- emotional support
- crisis intervention
- referrals to community agencies
- travel arrangements and expenses
- language interpretation
- real-time captioning or other equipment for victims with disabilities
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Guelph Wellington Care and Treatment Centre for Sexual Assault and Domestic Violence
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Office: 519-837-6440 ext 2728
Crisis: 519-837-6440 ext 2210
115 Delhi St
Guelph, ON, N1E 4J4
Guelph, ON, N1E 4J4
Short Description
Crisis services for all people, all genders, who have experienced sexual violence, Human Trafficking and / or domestic violence. May include physical examination, treatment of injuries, medications to prevent sexually transmitted diseases, information on pregnancy, choice of completing the Sexual Assault Evidence Kit.
Note: Guelph General Hospital is the designated sexual assault centre for the region
- Emotional support, trauma counselling, safety planning and follow-up care.
Note: Guelph General Hospital is the designated sexual assault centre for the region
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Sexual Assault Centre
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Office: 519-823-5806
Crisis: 519-836-5710 ; 1-800-265-7233 (1-800-265-SAFE)
38 Elizabeth St
Guelph, ON, N1E 2X2
Guelph, ON, N1E 2X2
Short Description
Offers support and counselling to women who have experienced sexual assault, childhood sexual abuse or sexual harassment recently or in the past.
- individual / group counselling and support
- accompaniment to hospital / police / court
- advocacy / court preparation / community referrals
- assistance with victim impact statements
- sexual harassment support / accompaniment
- information on sexual assault / sexual harassment / childhood sexual abuse / incest / stalking
- information on legal / medical procedures and options
- client workshops on selected topics
- support for family / friends of sexually violated survivors
- public education / training / information sessions available on request
- client library and resource materials
- supporting sexual assault / incest survivors
- providing 24-hour on call service / public education / accompaniment
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Office: 519-823-5806
Crisis (Mon-Sun 24 hours): 519-836-5710 / 1 -800-265-7233 (1 -800-265-SAFE)
38 Elizabeth St
Guelph, ON, N1E 2X2
Guelph, ON, N1E 2X2
Short Description
Risk assessment, safety planning, one-on-one counselling, group counselling, workshops, emergency shelter, transitional planning, housing and legal support, custody and access support, victim impact statement and court preparation, advocacy and public education.
Programs include Marianne's Place (shelter), Transitional and Housing Support Program, Family Court Support Program, Rural Women's Support Program, Sexual Assault Centre, 24-hour Crisis Line, and the Anti-Human Trafficking Program.
Programs include Marianne's Place (shelter), Transitional and Housing Support Program, Family Court Support Program, Rural Women's Support Program, Sexual Assault Centre, 24-hour Crisis Line, and the Anti-Human Trafficking Program.
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Duty Counsel Office
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Office - collect calls accepted: 1-800-668-8258
Ontario Ministry of the Attorney General: 1-877-425-0575
Short Description
Toll free phone service provides general information on range of legal aid services ; legal, financial eligibility criteria ; legal aid application information.
Other services include:
Other services include:
- duty counsel (legal aid lawyer in an Ontario courthouse) - criminal, refugee and immigration, family or youth courts, mental health
- summary legal advice for family law (criminal matters referred to local services)
- certificate program for complex cases
- poverty law, civil services - delivered through community legal aid clinics
- referrals to other social assistance agencies
- Criminal Duty Counsel - 36 Wyndham St S (Ontario Court of Justice Criminal Division)
- Family Duty Counsel - 74 Woolwich St (Ontario Court of Justice, Family and Superior Court of Justice, County of Wellington Courthouse)
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Shelter / Residence
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Office Administration: 519-836-6831
Crisis: 519-836-5710
Short Description
Emergency shelter for women and their children leaving abusive situations.
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