- individual counselling
- support and accompaniment
- transitional support
- school and community workshops
- computer courses
- sexual assault prevention in primary and secondary schools
- prevention within the community
- volunteer opportunities
Range of support services for French-speaking immigrant and refugee women, including accompaniment
- Action Femmes social and education group for newly arrived refugee and immigrant women who are feeling isolated
Incudes assistance in finding housing
ÉLAN program
Employment preparation for all francophone women in search of employment
- computer courses
- self-employment and entrepreneurship
Information on the family court process
- assistance in documenting the history of abuse for family court proceedings
- referral to specialized services and supports in the community
- safety planning
- court accompaniment to proceedings when appropriate
Brampton, ON, L6V 1A3
- deals primarily with tenant issues, Ontario Works, Ontario Disability Support Program (ODSP), Canada Pension Plan (CPP), Employment and immigration
- may provide representation
- referrals
- community education
- funded by Legal Aid Ontario
Telephone response to persons in need of immediate emotional support, crisis intervention or suicide prevention, including links to other emergency services or professional help as appropriate; support available on a variety of issues
- emotional distress
- marginalization and/or social isolation
- family violence
- mental health crisis
- risk of suicide
- addictions
- mental and physical health concerns
- interpersonal relationships, including parenting
- stress or anxiety related to health or mental health
- depression or sadness
- loss and grief
- isolation and loneliness
- assault and abuse
- financial stress, work issues or job loss
- settlement, integration or relocation issues
- separation and divorce
- sexual orientation, gender identity or coming out issues
- emergency transport to shelter
- food, clothing, basic personal necessities
- counselling
- child and youth support
- assistance in finding community resources, supports
- information and referral, including to legal and court support
- assistance in finding and securing special priority housing
- education and employment supports
- health and mental health wellness programs
Covid-19: in cases of clients displaying flu-like symptoms shelter continues operating with enhanced screening and safety measures, including encouraging masks and distancing
There are current limitations to the available beds, call shelter line for current information
Brampton, ON, L6X 5A5
Psychotherapy services including crisis intervention, individual, couple and family counselling, therapeutic groups and psycho-educational workshops, community support and outreach
Sexual assault centre
Clinical intervention by regulated health professionals; provincially designated Sexual Assault Centre (SAC) for Peel Region
Enhanced Wellness Program (EWP)
Outreach program includes stabilization, case management and system navigation, and support to meet basic and other needs before intensive trauma work
Hope On-Site
Serves youth, people who are homeless, sex workers and other at-risk populations
- coping skills
- social inclusion
- harm reduction supplies
- care kits
- healthy sexuality clinic
Sexual violence prevention and resiliency building programs in elementary and secondary schools across Peel Region
Member agency of Support Services Network for Male Survivors in Ontario
Victim Quick Response Program+ (VQRP+)
Assistance with emergency expenses related to the incident, including home safety, accommodation, meals, transportation, basic necessities, dependent care costs, counselling, traditional Indigenous health services, cellular phones, vision care, dental care, aids for victims with disabilities, interpretation services, crime scene cleanup, government/medical documents and funeral expenses
- additional assistance for victims of human trafficking includes storage locker, tattoo removal, and treatment at a recovery facility
- no direct reimbursement to victims for support listed above
- financial support also available for victims who sustained serious physical injuries during a crime and for parents of child homicide victims and spouses of homicide victims
South Asian Family Enrichment (SAFE)
Outreach, support and educational awareness on family violence issues
- Crisis, individual and group counselling
- assistance with legal services
- housing support, food, clothing and personal care items
- action plan and life skills development
- self esteem, parenting groups,
- computer training, activities and homework club for children
- safety planning for residents and non-residents
Brampton, ON, L6W 3W8
see main record for Legal Aid Ontario for details
Brampton, ON, L6W 4S8
- services begin once police have laid charges and continue until the court case is over
- information about victims' rights, the criminal justice process and their specific case (e.g., court dates)
- needs assessment and referrals to community agencies
- crisis intervention, emotional support, victim advocacy
- facilitates victim's input and liaises with Crown Attorneys, police, regarding bail, safety, resolution of charges, release conditions, publication bans, testimonial aids trial preparation and court orientation
- information and support on Victim Impact Statements, Statement on Restitution
- facilitates access to court orders, such as bail conditions, probation orders, peace bonds
- debriefing and follow-up support
- travel arrangements and expenses
- language interpretation
- real-time captioning or other equipment for victims with disabilities
Brampton, ON, L6Y 4M3
For crisis situations call 24.7 Crisis Support Peel Dufferin at 905-278-9036 or 1-888-811-2222 (Caledon & Dufferin)
For support, assessment and access to programs call Intake at 905-451-2123 or 1-877-451-2123, Monday to Friday 8 am-8 pm
Staff available through teleconferencing during regular business hours, all non-essential in-person meetings suspended, and internal events, training and workshops postponed; visit website for updates and information
Crisis support via phone to individuals experiencing a mental health or addiction crisis, and support to families, friends and caregivers
Mobile Crisis Response -- Team mental health professionals, social workers, nurses, and plain clothed police officers provide in-person support to individuals experiencing non-emergency, high risk, mental health crisis
- support groups for survivors of childhood sexual abuse
- support groups for family and friends of survivors
Mississauga, ON, L5N 3W5
- halal meals
- personal wellness and professional counselling available
Mississauga, ON, L4Z 1N9
Culturally sensitive transitional shelter and essential supports for women leaving violence, and remote casework and mental health support for adults and youth
Resident and remote services:
- counselling and treatment programs
- financial assistance and help securing housing
- supports for health and mental health
- education assistance and life skills training
- employment supports including resume workshops, interview preparation, help finding employment
- assistance with immigration issues
- access to legal advice and assistance applying for Legal AID
- referrals including legal, financial, immigration, employment, food
- safety planning and follow-up
- capacity 9
Training and awareness for community organizations
- capacity 22 women and children
- confidential, supportive counselling
- case management
- information and community referrals
- life skills development
- support groups
- capacity 14 women and children
- confidential, supportive counselling
- case management
- information and community referrals
- life skills development
- support groups
24-hour Crisis Line Support Line Program, 905-403-0864, 905-676-8515, 1-855-676-8515
Immediate support to survivors in the community who are experiencing any form of violence, including crisis support and intervention, risk assessment and safety planning, emotional support, information and referrals, problem solving and shelter intake
Central Intake Line for Transitional Housing Supports in Peel Region, 905-676-0257, 1-800-676-0257
First point of contact for transitional housing support program and community outreach services
- one-to-one support
- risk assessment and safety planning
- emotional support
- legal support (criminal, family, immigration)
- housing supports
- information and referrals
- problem-solving, advocacy
- shelter access
Emergency Shelter Program
24/7 intake for individuals and their dependents (up to 18 years) who have experienced, are currently experiencing, or are at risk of experiencing any form of violence
- capacity 54
- stay up to 4 months
- service provided regardless of geographical location
- referrals to alternative shelters as required based on safety or capacity issues
Sexual Violence Counselling Program
Emotional support and counselling, support groups, and information and referral, available in-person or remotely (phone, email, online)
- pressuring/convincing
- sexual assault
- childhood sexual abuse
- sexual harassment
- online sexual violence
Community Support and Outreach Program
Including safety planning, emotional support, information and referrals, and problem-solving, and assistance in accessing housing and shelter support, and legal and immigration support
Resident and remote services:
- counselling and treatment programs
- financial assistance and help securing housing
- supports for health and mental health
- education assistance and life skills training
- employment supports including resume workshops, interview preparation, help finding employment
- assistance with immigration issues
- access to legal advice and assistance applying for Legal AID
- referrals including legal, financial, immigration, employment, food
- safety planning and follow-up
- shelter capacity 12
Training and awareness for community organizations
Toronto, ON, M9V 4E3
Appointments by telephone, in person, or virtually. Limited walk-in service available on Thursday afternoons.
- free legal services in the areas of social assistance, housing, employment, Employment Insurance, immigration, and human rights
- family law matters - call Metro Toronto Family Law Services 416-696-2992 or email [email protected]
Community legal clinic services include:
- summary advice and legal information
- deals primarily with disability benefits, immigration, social assistance, tenant issues, employment law and worker's rights
- also family law - call for appointment
- referrals
- community education
- ID Clinic
- funded by Legal Aid Ontario
Mississauga, ON, L5A 3V8
- deals primarily with tenant issues, Ontario Works (OW), Ontario Disability Support Program (ODSP), Canada Pension Plan (CPP), Canada Pension Plan Disability (CPP-D), employment, subsidized housing, immigration (limited)
- may provide representation
- referrals
- community education
- funded by Legal Aid Ontario
Satellite clinic held at
Malton Neighbourhood Services, 3540 Morning Star Dr, Thursdays 3 pm-6 pm
Mississauga, ON, L5B 1B8
Chantel's Place
- one-to-one care in a safe, private, secure unit
- assessment, documentation of injuries
- treatment
- safety planning, emotional support
- information concerning medical, legal and counseling options
- follow-up medical care including re-documentation of injuries, range of medical services and referral to social service agencies
- free counselling for people who have been referred through the medical services
- counselling at Mississauga Hospital site
Toronto, ON, M9B 6H8
- summary advice
- brief services
- representation
Direct legal services in four areas of law, including:
Social assistance and income maintenance:
- Ontario Works (OW)
- Ontario Disability Support Program (ODSP)
- Old Age Security (OAS)
- Canada Pension Plan (CPP)
- Federal Child Tax Benefits
- evictions
- Landlord and Tenant Board orders
- rent subsidy
- pests
- harassment and discrimination
- maintenance issues
- other Landlord and Tenant matters
- humanitarian and compassionate applications (H&C)
- permanent residence applications (PR)
- sponsorship applications and sponsorship breakdowns
- loss of status and deportation
- work permits
- visitor permits
- study permits and temporary resident permits
- issues related to citizenship
- Employment Insurance (EI)
- wrongful dismissal
- breaches of the Employment Standards Act
- harassment and discrimination in the workplace
- workers' rights
Other services include:
- public legal education
- law reform initiatives
- providing referrals for legal matters outside our areas of law
- public outreach and community development
This is a general overview of Crisis & Distress resources, serving Halton region
- In an emergency call 9-1-1 for police, fire and/or ambulance
- for emergency shelters in Halton and surrounding area, see listing BTN4778
General Crisis & Distress
YOUTH (17 yrs & younger)
ROCK (Reach Out Centre for Kids)
- 905-878-9785
- for children and youth in crisis, and caregivers/community members
- see listing, BTN4032
ADULTS (16 yrs & older)
COAST (Crisis Outreach and Support Team)
- 1-877-825-9011
- telephone support and mobile intervention program for those who are in crisis and have a mental health concern
- see listing, MHH0509
ALL AGES
988 Suicide Crisis Helpline
- call or text 9-8-8, or 1-833-456-4566
- national telephone and text suicide prevention and support
- see listing, MET7492
Distress Centre Halton
- Oakville: 905-849-4541
- Burlington: 905-681-1488
- North Halton: 905-877-1211
- Hamilton: 905-561-5800
- see listing, MHH0488
Addiction & Gambling
ConnexOntario
- 1-866-531-2600 or text CONNEX to 247247
- online chat
- access to addiction, mental health and problem gambling services
- see listing, LON6230
Caregivers
Ontario Caregiver Organization
- Toll free helpline 1-833-416-2273 (CARE)
- supports Ontario's caregivers by being the one point of contact for information about existing services and supports
- online chat
- peer and community support groups
- see listing, MET8105
Children and Youth Mental Health
One Stop Talk (available Mon-Fri 12 noon-8 pm & Sat 12 noon-4 pm)
- 1-855-416-8255
- connect directly with a counsellor through online chat, video and voice
- offers children, youth (under 18 yrs) and their families immediate access to free mental health support through single session counselling and ensures direct referral to additional service when needed
- services are provided through an integrated network of infant, child and youth mental health agencies across Ontario
- see listing, MET1991
Kids Help Phone
- 1-800-668-6868 or text CONNECT to 686868
- online chat
- bilingual help-line provides free counselling, information and referral on anonymous basis to children and youth
- ages 5-30
- see listing, MET6983
Good2Talk (post-secondary school students)
- Counselling Line: 1-866-925-5454
- Crisis Text Line: text GOOD2TALKON to 686868
- provides information and referrals about services and supports for mental health, addictions and well-being on and off campus or speak anonymously with a professional counsellor
- see listing, MET2344
Naseeha (available daily, 12 noon-3 am)
- Helpline and Text line: 1-866-627-3342
- Muslim youth helpline serving Muslim and non-Muslim youth across North America
- a safe zone for youths and individuals to talk and get the help they need
- provides workshops, web therapy sessions, and phone & texting mental health support
- see listing, PEL1127
Youthspace.ca (available daily 9 pm-12 midnight)
- Text line: 778-783-0177
- Online crisis and emotional support chat service for youth
- chat online or via text message
- conversations limited to 60 minutes
- see listing, IMP0305
First Responders
Boots on the Ground
- Toll free 1-833-677-2668
- peer support for first responders
- services offered to retired and serving police officers, firefighters, EMS, corrections officers, and nurses across the province
- able to provide in person peer support as needed
- see listing, OAK0181
Indigenous peoples
Hope for Wellness Helpline
- 1-855-242-3310
- online chat
- a mental health helpline, telephone or online chat, for Indigenous peoples
- provides immediate, culturally relevant crisis counselling support
- refers callers to additional supports if needed
- see listing, IMP0326
TALK4HEALING
- Helpline and Text line: 1-855-554-4325 (1-855-554-HEAL)
- online chat
- 24/7 help, support and resources for Indigenous women, by Indigenous women, all across Ontario
- services in 14 Indigenous languages
- see listing, IMP0327
Indian Residential Schools Crisis Line
- 1-866-925-4419
- immediate and culturally appropriate counselling supports to former students who are experiencing distress
- see website
2SLGBTQ+
LGBT YouthLine (available Sun to Fri, 4 pm-9:30 pm)
- Text 647-694-4275
- email: [email protected]
- online chat
- peer support by email, text and online chat
- information and referral
- anonymous and confidential
- Youth Line blog
- referral database of LGBTQ+ youth services
- see listing, MET7095
Trans Lifeline (available Mon-Fri 1 pm-9 pm)
- Toll free 1-877-330-6366
- a hot-line that is staffed by transgender people for transgender people in crisis
- based out of the USA
- see listing, IMP0092
Interligne
- Phone or Text 1-888-505-1010
- confidential information and support service for individuals concerned with sexual orientation and gender identity issues
- service offered through telephone, text, chat, and email
- Acts of Homophobia Registry
- see listing, IMP0133
Veterans
Veterans Affairs Canada Assistance Service
- Toll free 1-800-268-7708
- TTY 1-800-567-5803
- psychological support for veterans, former RCMP members, their families and caregivers
- see website
VETS (Veterans Emergency Transition Services) Canada
- 1-888-228-3871
- for Canadian veterans who are in crisis, at risk of becoming homeless or are homeless and their family members
- see listing, IMP0122
Sexual Assault and Domestic/Family Violence
YOUTH
Child Abuse and Neglect Reporting (see full listing, BTN0483)
For children in need of care/protection, report to either:
- Halton Children's Aid Society at 905-333-4441 or toll free 1-866-607-5437
- Halton Regional Police Service, Child Abuse and Sexual Assault Bureau at (non-emergency) 905-825-4747 ext 8970
ADULTS
Halton Womens Place
- South Halton: 905-332-7892
- North Halton: 905-878-8555
- 24 hour crisis lines and shelter for abused women and their dependent children, emergency transportation to shelter available
- see listing, BTN2544
SAVIS (Sexual Assault and Violence Intervention Services)
- 24 hour crisis line: 905-875-1555
- free individual counselling for ages 16 and up
- support services for friends and family members
- advocacy, support and accompaniment to Nina's Place, the police station and court
- see listing, OAK2741
Femaide
- 1-877-336-2433 (1-877-FEMAIDE)
- provincial crisis line and confidential services for Francophone women who are victims or survivors of any form of violence or are in distress
- crisis intervention, support and referral to community agencies
- see listing, MET4619
Assaulted Women's Helpline
- 1-866-863-0511 or text #SAFE (#7233) on your Bell, Rogers, Fido or Telus mobile phone
- telephone crisis counselling, emotional support, information and referrals to emergency shelters, legal information and community services
- ages 16 and up
- see listing, MET5691
Seniors Safety Line
- 1-866-299-1011
- 24 hour crisis and support line for seniors in Ontario who have experienced any type of abuse or neglect
- see listing, MET5690
Other three-digit (N11) helplines serving Halton
- 811 - Health Care Information & Service Navigation Assistance (Health Connect Ontario)
- 711 - Telecommunications Relay Service (TRS, relay service, IP-relay)
- 611 - Telephone Service Provider
- 511 - Provincial Road Conditions & Tow Truck Services, in restricted Tow Zones (Ontario 511)
- 411 - Commercial & Residential Directory Assistance (YellowPages)
- 311 - Regional Services Intake & Information, Public & Family Health Information Line (Access Halton)
- 211 - Community Information, Resource & Service Navigation (Ontario 211)
For a larger list of resources available, visit General Crisis Intervention Hotlines or Distress Phone Lines