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Office: 519-741-9184
Crisis: 519-742-5894
700 Heritage Dr
Kitchener, ON, N2A 3N8
Kitchener, ON, N2A 3N8
Short Description
Women's Crisis Services of Waterloo Region operates two emergency shelters for abused women and their children: Anselma House in Kitchener (519) 742-5894 and Haven House in Cambridge (519) 653-2422 plus a regional Outreach program. They also offer transitional housing. Serve women age 16 plus, with or without their children.
Can be reached by text, instructions on website for how to erase browser history. Also offer translation services, both in person and on the phone.
This is a free service, both in shelter and outreach programs.
Can be reached by text, instructions on website for how to erase browser history. Also offer translation services, both in person and on the phone.
This is a free service, both in shelter and outreach programs.
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Support Line
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Office: 519-571-0121
Crisis: 519-741-8633
151 Frederick St, Unit 300
Kitchener, ON, N2H 2M2
Kitchener, ON, N2H 2M2
Short Description
Support line is a resource for anyone who has experienced sexual violence as a child or adult, and their friends and families
- Provide emotional support and intervention, options, information, referrals, as well as advocacy and accompaniments
- Phone support is available in more than 200 languages through an interpreter service
- Online chat support available as well, see website for availability.
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Sexual Assault / Rape Crisis Centre
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Office: 519-571-0121
Crisis: 519-741-8633
151 Frederick St, Unit 300
Kitchener, ON, N2H 2M2
Kitchener, ON, N2H 2M2
Short Description
Provides services and support to people and their families who have experienced sexual violence
- Offers individual counselling to all genders (16 years of age and older) in both Kitchener and Cambridge
- 24 Hour Support Line and support groups, advocacy, referrals, and accompaniments for women to the hospital, police, and courthouse
- Information on the family court process
- Assistance in preparing for family court proceedings (documenting history of abuse, accessing Legal Aid)
- Referral to specialized services and supports in the community
- Safety planning
- Court accompaniment to proceedings when appropriate
- Counselling
- Advocacy
- Crisis support
- Safety planning
- Related accompaniments
- Practical assistance
- Support through legal processes
- Support with obtaining housing
- Connections to community supports
- Public education and outreach
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Office: 519-571-0121
Crisis: 519-741-8633
151 Frederick St, Unit 300
Kitchener, ON, N2H 2M2
Kitchener, ON, N2H 2M2
Short Description
A community-based, non-profit organization
- Provides services and support to people and their families who have experienced sexual violence
- Offers individual counselling to all genders (16 years of age and older) in both Kitchener and Cambridge
- 24-Hour Support Line and support groups, advocacy, referrals, and accompaniments to the hospital, police, and courthouse
- Program supporting women who have experienced violence as they navigate the Family Court process.
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Victim Crisis Assistance Ontario
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Office: 519-585-2363
134 Frederick St
Kitchener, ON, N2G 4G3
Kitchener, ON, N2G 4G3
Short Description
Victim Quick Response Program+ (VQRP+) - program of last resort where no other available private or public resource is available
Victim Crisis Assistance Ontario - On-site early intervention and crisis intervention
Victim Quick Response Program+ (VQRP+) -- assistance with emergency expenses related to the eligible incident, may include home safety, accommodation, meals, transportation, basic necessities, dependent care costs, counselling, traditional Indigenous health services, cellular phones, vision care, dental care, aids for victims with disabilities, interpretation services, crime scene cleanup, government/medical documents and funeral expenses
Victim Crisis Assistance Ontario - On-site early intervention and crisis intervention
- needs assessment
- safety planning
- referrals to community services
- enhanced support for vulnerable victims
- assistance with applications to VQRP+
Victim Quick Response Program+ (VQRP+) -- assistance with emergency expenses related to the eligible incident, may include home safety, accommodation, meals, transportation, basic necessities, dependent care costs, counselling, traditional Indigenous health services, cellular phones, vision care, dental care, aids for victims with disabilities, interpretation services, crime scene cleanup, government/medical documents and funeral expenses
- Additional assistance for victims of human trafficking includes storage locker, tattoo removal and treatment at a recovery facility
- No direct reimbursements are made to victims for the supports listed above
- Financial support is also available for victims who sustained serious physical injuries during a crime and for parents of homicide victims and spouses of homicide victims
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Victim Crisis Assistance Ontario
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Office: 519-585-2363
45 Columbia St E
Waterloo, ON, N2J 4N7
Waterloo, ON, N2J 4N7
Short Description
Victim Quick Response Program+ (VQRP+) - program of last resort where no other available private or public resource is available
Victim Crisis Assistance Ontario - On-site early intervention and crisis intervention
Victim Quick Response Program+ (VQRP+) -- assistance with emergency expenses related to the eligible incident, may include home safety, accommodation, meals, transportation, basic necessities, dependent care costs, counselling, traditional Indigenous health services, cellular phones, vision care, dental care, aids for victims with disabilities, interpretation services, crime scene cleanup, government/medical documents and funeral expenses
Victim Crisis Assistance Ontario - On-site early intervention and crisis intervention
- needs assessment
- safety planning
- referrals to community services
- enhanced support for vulnerable victims
- assistance with applications to VQRP+
Victim Quick Response Program+ (VQRP+) -- assistance with emergency expenses related to the eligible incident, may include home safety, accommodation, meals, transportation, basic necessities, dependent care costs, counselling, traditional Indigenous health services, cellular phones, vision care, dental care, aids for victims with disabilities, interpretation services, crime scene cleanup, government/medical documents and funeral expenses
- Additional assistance for victims of human trafficking includes storage locker, tattoo removal and treatment at a recovery facility
- No direct reimbursements are made to victims for the supports listed above
- Financial support is also available for victims who sustained serious physical injuries during a crime and for parents of homicide victims and spouses of homicide victims
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Office: 519-653-1470 ext 391
Crisis: 519-741-8633
1145 Concession Rd
Cambridge, ON
Cambridge, ON
Short Description
A community-based, non-profit organization
- Provides services and support to people and their families who have experienced sexual violence
- Offers individual counselling to all genders (16 years of age and older) in both Kitchener and Cambridge
- 24-Hour Support Line and support groups, advocacy, referrals, and accompaniments to the hospital, police, and courthouse
- Program supporting women who have experienced violence as they navigate the Family Court process.
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Victim Crisis Assistance Ontario
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Office: 519-585-2363
Waterloo Region Police, South Division, 176 Hespeler Rd
Cambridge, ON, N1R 6V7
Cambridge, ON, N1R 6V7
Short Description
Victim Quick Response Program+ (VQRP+) - program of last resort where no other available private or public resource is available
Victim Crisis Assistance Ontario - On-site early intervention and crisis intervention
Victim Quick Response Program+ (VQRP+) -- assistance with emergency expenses related to the eligible incident, may include home safety, accommodation, meals, transportation, basic necessities, dependent care costs, counselling, traditional Indigenous health services, cellular phones, vision care, dental care, aids for victims with disabilities, interpretation services, crime scene cleanup, government/medical documents and funeral expenses
Victim Crisis Assistance Ontario - On-site early intervention and crisis intervention
- needs assessment
- safety planning
- referrals to community services
- enhanced support for vulnerable victims
- assistance with applications to VQRP+
Victim Quick Response Program+ (VQRP+) -- assistance with emergency expenses related to the eligible incident, may include home safety, accommodation, meals, transportation, basic necessities, dependent care costs, counselling, traditional Indigenous health services, cellular phones, vision care, dental care, aids for victims with disabilities, interpretation services, crime scene cleanup, government/medical documents and funeral expenses
- Additional assistance for victims of human trafficking includes storage locker, tattoo removal and treatment at a recovery facility
- No direct reimbursements are made to victims for the supports listed above
- Financial support is also available for victims who sustained serious physical injuries during a crime and for parents of homicide victims and spouses of homicide victims
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Office: 519-741-9184
Crisis: 519-742-5894
10 Acorn Way
Cambridge, ON, N1R 8M5
Cambridge, ON, N1R 8M5
Short Description
Women's Crisis Services of Waterloo Region operates two emergency shelters for abused women and their children: Anselma House in Kitchener (519) 742-5894 and Haven House in Cambridge (519) 653-2422 plus a regional Outreach program. They also offer transitional housing. Serve women age 16 plus, with or without their children.
Can be reached by text, instructions on website for how to erase browser history. Also offer translation services, both in person and on the phone.
This is a free service, both in shelter and outreach programs.
Can be reached by text, instructions on website for how to erase browser history. Also offer translation services, both in person and on the phone.
This is a free service, both in shelter and outreach programs.
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Office: 416-486-2242
Short Description
Distress and Crisis Ontario (DCO) is the provincial networking organization that supports and helps build and sustain the capacity of its member agencies in the continuum of support, referral and mental health services offered to the people of Ontario. At a Distress Centre, individuals can find a listening ear for lonely, depressed, and/or suicidal people, usually 24 hours a day, 7 days a week. Many centres also have Suicide Survivor programs, support services for youth, telephone call out programs for seniors and vulnerable people, mental health Crisis Phone Lines, Online Chat services and much more. For a listing of member agencies, click here.
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Telephone Support
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Office: 1-800-307-7078
Crisis: 519-821-3760 ext 1
TeleConnect: 519-821-3760 ext 2
LGBTQ+ Support Line: 519-669-3760
20 Shelldale Cres
Guelph, ON, N1H 1C8
Guelph, ON, N1H 1C8
Short Description
Free and confidential service designed for anyone in the Guelph-Wellington community who is experiencing any form of distress.
Trained volunteers provide emotional support, goal and safety planning, and assistance to callers in connecting with other community resources. Volunteers provide confidential, solution-focused response and assessment of crisis with intervention when required.
Distress Line
Trained volunteers provide emotional support, goal and safety planning, and assistance to callers in connecting with other community resources. Volunteers provide confidential, solution-focused response and assessment of crisis with intervention when required.
- support for people who are experiencing distress about their circumstances
- referral to community services
- training provided for volunteers on listening and communication skills, solution-focused conversation, and assessing high risk situations
Distress Line
- 519-821-3760 ext. 1
- Supports mild to moderate levels of distress through active listening.
- 519-821-3760 ext. 2
- Outbound call service designed to support community members of Guelph-Wellington who are struggling with independent living.
- 519-669-3760
- Supports members of the LGBTQ+ Community by providing a safe space to chat and connect with resources. Texting is also an option.
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Office: 1-844-437-3247
Canadian Mental Health Association, 80 Waterloo Ave
Guelph, ON, N1H 0A1
Guelph, ON, N1H 0A1
Short Description
Intake, assessment, referral, wait list registration and appointment booking for mental health, addictions, and crisis services. Service provided through the phone line and drop-in sites.
Service categories include:
Service categories include:
- information, assessment and referral
- crisis assessment
- support coordination
- peer / self help
- short-term crisis support beds
- court support and diversion
- community counselling and treatment
- support within housing
- day / evening treatment
- residential treatment
- Assertive Community Treatment Team (ACTT)
- eating disorders
- early psychosis treatment and support services
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24 Hour Crisis Line Program
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Office: 1-800-265-7233
Crisis: 519-836-5710
Short Description
Crisis line that offers immediate phone support and information to women who are experiencing or have experienced any form of physical, emotional, verbal, financial or sexual abuse, including recent and/or childhood abuse.
- confidential and anonymous
- connection to appropriate services - safe shelter, safety planning, legal / medical / housing assistance, counselling
- referral / liaison with other community supports and resources
- support for family members and concerned friends
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Victim Crisis Assistance Ontario
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Office: 519-824-1212 ext 7205
15 Wyndham St S
Guelph, ON, N1H 4C6
Guelph, ON, N1H 4C6
Short Description
Victim Quick Response Program+ (VQRP+) - program of last resort where no other available private or public resource is available
Victim Crisis Assistance Ontario - On-site early intervention and crisis intervention
Victim Quick Response Program+ (VQRP+) -- assistance with emergency expenses related to the eligible incident, may include home safety, accommodation, meals, transportation, basic necessities, dependent care costs, counselling, traditional Indigenous health services, cellular phones, vision care, dental care, aids for victims with disabilities, interpretation services, crime scene cleanup, government/medical documents and funeral expenses
Project Lifesaver: provides wrist transmitters to individuals who may wander due to cognitive impairment. Suitable for individuals living with Alzheimer's disease, autism, Down syndrome, acquired brain injury (VSW partners with Wellington County OPP and Guelph Police Service).
Spira Fire Victim Relief Fund: financial aid for those experiencing material loss due to a residential fire and are uninsured.
Victim Crisis Assistance Ontario - On-site early intervention and crisis intervention
- needs assessment
- safety planning
- referrals to community services
- enhanced support for vulnerable victims
- assistance with applications to VQRP+
Victim Quick Response Program+ (VQRP+) -- assistance with emergency expenses related to the eligible incident, may include home safety, accommodation, meals, transportation, basic necessities, dependent care costs, counselling, traditional Indigenous health services, cellular phones, vision care, dental care, aids for victims with disabilities, interpretation services, crime scene cleanup, government/medical documents and funeral expenses
- Additional assistance for victims of human trafficking includes storage locker, tattoo removal and treatment at a recovery facility
- No direct reimbursements are made to victims for the supports listed above
- Financial support is also available for victims who sustained serious physical injuries during a crime and for parents of homicide victims and spouses of homicide victims
Project Lifesaver: provides wrist transmitters to individuals who may wander due to cognitive impairment. Suitable for individuals living with Alzheimer's disease, autism, Down syndrome, acquired brain injury (VSW partners with Wellington County OPP and Guelph Police Service).
Spira Fire Victim Relief Fund: financial aid for those experiencing material loss due to a residential fire and are uninsured.
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Trillium Acute Care Program for Crisis Support
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Office: 1-866-932-0037 ext 32275
150 Delhi St
Guelph, ON, N1E 6K9
Guelph, ON, N1E 6K9
Short Description
Short-term, inpatient program to assess and stabilize individuals exhibiting life-threatening and / or self-injurious behaviour related to psychiatric illness or disorders.
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Guelph Wellington Care and Treatment Centre for Sexual Assault and Domestic Violence
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Office: 519-837-6440 ext 2728
Crisis: 519-837-6440 ext 2210
115 Delhi St
Guelph, ON, N1E 4J4
Guelph, ON, N1E 4J4
Short Description
Crisis services for all people, all genders, who have experienced sexual violence, Human Trafficking and / or domestic violence. May include physical examination, treatment of injuries, medications to prevent sexually transmitted diseases, information on pregnancy, choice of completing the Sexual Assault Evidence Kit.
Note: Guelph General Hospital is the designated sexual assault centre for the region
- Emotional support, trauma counselling, safety planning and follow-up care.
Note: Guelph General Hospital is the designated sexual assault centre for the region
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Rural Women's Support Program
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Office: 519-836-1110
Crisis: 519-836-5710
Administration Office, 38 Elizabeth St
Guelph, ON, N1E 2X2
Guelph, ON, N1E 2X2
Short Description
Support services for women and their children who are experiencing or have experienced physical, emotional, sexual, verbal, financial abuse and / or stalking.
- non-residential program (connects women to Marianne's Place)
- individual and group counselling
- child care available during counselling
- safety planning
- support for survivors of childhood sexual abuse / sexual assault / harassment / stalking / human trafficking
- appointment arranged in mutually agreed location if required
- transportation, accompaniment to police, court, hospital, lawyer, shelter, rural services
- advocacy / referral to community agencies
- education / training on all woman abuse / sexual violence issues
- support for criminal injuries compensation / victim impact statements / restraining orders
- housing / legal / financial / custody information and support
- support for family / partners / friends of survivors
- Family Court Support
- client library and resource materials
- public education presentations available on request
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Sexual Assault Centre
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Office: 519-823-5806
Crisis: 519-836-5710 ; 1-800-265-7233 (1-800-265-SAFE)
38 Elizabeth St
Guelph, ON, N1E 2X2
Guelph, ON, N1E 2X2
Short Description
Offers support and counselling to women who have experienced sexual assault, childhood sexual abuse or sexual harassment recently or in the past.
- individual / group counselling and support
- accompaniment to hospital / police / court
- advocacy / court preparation / community referrals
- assistance with victim impact statements
- sexual harassment support / accompaniment
- information on sexual assault / sexual harassment / childhood sexual abuse / incest / stalking
- information on legal / medical procedures and options
- client workshops on selected topics
- support for family / friends of sexually violated survivors
- public education / training / information sessions available on request
- client library and resource materials
- supporting sexual assault / incest survivors
- providing 24-hour on call service / public education / accompaniment
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Office: 519-823-5806
Crisis (Mon-Sun 24 hours): 519-836-5710 / 1 -800-265-7233 (1 -800-265-SAFE)
38 Elizabeth St
Guelph, ON, N1E 2X2
Guelph, ON, N1E 2X2
Short Description
Risk assessment, safety planning, one-on-one counselling, group counselling, workshops, emergency shelter, transitional planning, housing and legal support, custody and access support, victim impact statement and court preparation, advocacy and public education.
Programs include Marianne's Place (shelter), Transitional and Housing Support Program, Family Court Support Program, Rural Women's Support Program, Sexual Assault Centre, 24-hour Crisis Line, and the Anti-Human Trafficking Program.
Programs include Marianne's Place (shelter), Transitional and Housing Support Program, Family Court Support Program, Rural Women's Support Program, Sexual Assault Centre, 24-hour Crisis Line, and the Anti-Human Trafficking Program.
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Anti-Human Trafficking Program
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Office: 519-836-1110 ext 222
Crisis: 519-836-5710
38 Elizabeth St
Guelph, ON, N1E 2X2
Guelph, ON, N1E 2X2
Short Description
Support and counselling for women who have experienced human trafficking and sexual exploitation recently or in the past. Services are free, confidential, and non-judgmental. No ID required.
Provides a trauma-informed, harm reduction, intersectional approach and response to crisis, working from an anti-racism, anti-oppression framework.
Additional e-mail address: [email protected]
- immediate telephone support and information through 24-hour Crisis Line
- individual / group counselling and support
- accompaniment to hospital / police / court
- advocacy / court preparation / community referrals
- assistance with victim impact statements
- sexual harassment support / accompaniment
- risk assessments and safety planning
- information on and support through legal / medical / immigration processes and options
- information on sexual assault / sexual harassment / childhood sexual abuse / incest / stalking
- housing or emergency shelter support
- substance use community supports
- support for family / friends of sexually violated survivors
- facilitated culturally appropriate connections
- public education, training, targeted outreach
- client library and resource materials
Provides a trauma-informed, harm reduction, intersectional approach and response to crisis, working from an anti-racism, anti-oppression framework.
Additional e-mail address: [email protected]
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Brantford Satellite Office
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Office: 519-752-5308
643 Park Rd N
Brantford, ON, N3T 5L8
Brantford, ON, N3T 5L8
Short Description
Programs directed to children and adolescents experiencing social, emotional and behavioural difficulties. These age-specific programs include office-based individual and family counselling, group therapy, suicide prevention, day treatment, and intensive services
- Office-based counselling provides support to families whose children and youth struggle with mental health concerns, school difficulties, family conflict, divorce, trauma, grief, addictions, behavioural concerns, suicide concerns, suicidal ideation, and general counselling
- Intensive Services are directed toward families of children (0-18 years) * This program offers counselling and support, parenting strategies, consultation, and support to schools, parenting groups, and children's programs
- Tele-Mental Health provides Program Consultations, an Educational Component, and Direct Consultations with Child Psychiatrists throughout Ontario using video conferencing
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Counselling, Support and Education Services
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Office: 519-751-1164
Crisis: 519-751-3471
134 King George Rd
Brantford, ON, N3R 5K9
Brantford, ON, N3R 5K9
Short Description
Counselling, information, referrals, and advocacy support are available to survivors of all genders of child sexual abuse, incest, and sexual assault, as well as their support persons
Immediate support, as well as accompaniment to hospital, police or court, is available through the 24-hour crisis and support line
Community education and presentations are available to community members and groups upon request
Immediate support, as well as accompaniment to hospital, police or court, is available through the 24-hour crisis and support line
Community education and presentations are available to community members and groups upon request
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Crisis Services
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Office: 519-759-7188
Toll-free: 1-866-811-7188
225 Fairview Dr, Unit 1
Brantford, ON, N3R 7E3
Brantford, ON, N3R 7E3
Short Description
Immediate crisis telephone counselling
Counsellors are skilled in Brief Solution Focused Therapy and Crisis Intervention to provide the following:
Counsellors are skilled in Brief Solution Focused Therapy and Crisis Intervention to provide the following:
- Crisis Outreach and Support Team (COAST) referrals
- connection to addiction services
- safety and crisis planning
- coping skills and self-soothing management
- referrals and connections to on-going service as required
- Naloxone kits and harm reduction supplies
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Coordinating Committee
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Office: 226-808-2908
Crisis: 1-800-265-8598
Optimism Place - 270 Freeland Dr
Stratford, ON, N4Z 1G8
Stratford, ON, N4Z 1G8
Short Description
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Crisis Line and Emergency Shelter
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Office: 519-752-4357
Crisis: 519-752-HELP (4357)
59 North Park St
Brantford, ON, N3R 4J8
Brantford, ON, N3R 4J8
Short Description
Crisis Line and Emergency Shelter
- 24 hour crisis support line and online chat service
- 33 bed shelter for women and children escaping violence, abuse or homelessness
- Providng meals, toiletries, clothing, baby essentials, emergency transportation and referrals to community resources
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