Victim Crisis Assistance Ontario
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Crisis: 905-568-1068
Office: 905-568-8800
Short Description
On-site early intervention and crisis intervention, needs assessment, safety planning, referrals to community services, enhanced support for vulnerable victims, assistance with applications to VQRP+
Victim Quick Response Program+ (VQRP+)
Assistance with emergency expenses related to the incident, including home safety, accommodation, meals, transportation, basic necessities, dependent care costs, counselling, traditional Indigenous health services, cellular phones, vision care, dental care, aids for victims with disabilities, interpretation services, crime scene cleanup, government/medical documents and funeral expenses
South Asian Family Enrichment (SAFE)
Outreach, support and educational awareness on family violence issues
Victim Quick Response Program+ (VQRP+)
Assistance with emergency expenses related to the incident, including home safety, accommodation, meals, transportation, basic necessities, dependent care costs, counselling, traditional Indigenous health services, cellular phones, vision care, dental care, aids for victims with disabilities, interpretation services, crime scene cleanup, government/medical documents and funeral expenses
- additional assistance for victims of human trafficking includes storage locker, tattoo removal, and treatment at a recovery facility
- no direct reimbursement to victims for support listed above
- financial support also available for victims who sustained serious physical injuries during a crime and for parents of child homicide victims and spouses of homicide victims
South Asian Family Enrichment (SAFE)
Outreach, support and educational awareness on family violence issues
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Office: 905-792-0821
Crisis: 1-800-810-0180
10 Gillingham Dr, Suite 305
Brampton, ON, L6X 5A5
Brampton, ON, L6X 5A5
Short Description
Not accepting new clients at this time; wait list full
Psychotherapy services including crisis intervention, individual, couple and family counselling, therapeutic groups and psycho-educational workshops, community support and outreach
Sexual assault centre
Clinical intervention by regulated health professionals; provincially designated Sexual Assault Centre (SAC) for Peel Region
Enhanced Wellness Program (EWP)
Outreach program includes stabilization, case management and system navigation, and support to meet basic and other needs before intensive trauma work
Hope On-Site
Serves youth, people who are homeless, sex workers and other at-risk populations
Sexual violence prevention and resiliency building programs in elementary and secondary schools across Peel Region
Member agency of Support Services Network for Male Survivors in Ontario
Psychotherapy services including crisis intervention, individual, couple and family counselling, therapeutic groups and psycho-educational workshops, community support and outreach
Sexual assault centre
Clinical intervention by regulated health professionals; provincially designated Sexual Assault Centre (SAC) for Peel Region
Enhanced Wellness Program (EWP)
Outreach program includes stabilization, case management and system navigation, and support to meet basic and other needs before intensive trauma work
Hope On-Site
Serves youth, people who are homeless, sex workers and other at-risk populations
- coping skills
- social inclusion
- harm reduction supplies
- care kits
- healthy sexuality clinic
Sexual violence prevention and resiliency building programs in elementary and secondary schools across Peel Region
Member agency of Support Services Network for Male Survivors in Ontario
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Oasis Centre des Femmes, Brampton Satellite Office
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Office: 905-454-3332
Crisis: 1-877-336-2433
Short Description
Abuse issues, sexual assault and incest services
Range of support services for French-speaking immigrant and refugee women, including accompaniment
Incudes assistance in finding housing
ÉLAN program
Employment preparation for all francophone women in search of employment
Information on the family court process
- individual counselling
- support and accompaniment
- transitional support
- school and community workshops
- computer courses
- sexual assault prevention in primary and secondary schools
- prevention within the community
- volunteer opportunities
Range of support services for French-speaking immigrant and refugee women, including accompaniment
- Action Femmes social and education group for newly arrived refugee and immigrant women who are feeling isolated
Incudes assistance in finding housing
ÉLAN program
Employment preparation for all francophone women in search of employment
- computer courses
- self-employment and entrepreneurship
Information on the family court process
- assistance in documenting the history of abuse for family court proceedings
- referral to specialized services and supports in the community
- safety planning
- court accompaniment to proceedings when appropriate
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Fresh Start for Women Program
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Office: 905-455-6789
Goodison Building, 36 Queen St E, Lower Level
Brampton, ON, L6V 1A2
Brampton, ON, L6V 1A2
Short Description
COVID19 -- contact organization for service updates
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Violence against women prevention program through racially and culturally appropriate services
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Violence against women prevention program through racially and culturally appropriate services
- individual counselling, advocacy, support groups
- court accompaniment, information and referral
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24/7 Helpline Peel (English)
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Crisis: 905-459-7777
Crisis: 1-877-298-5444
TTY: 905-278-4890
Office: 289-569-1200
Short Description
For support call Crisis Line 905-459-7777 (Brampton, Mississauga), 1-877-298-5444 (Caledon) Mon-Sun 24 hours, or send text to 45645 Mon-Sun 4 pm-12 midnight
Telephone response to persons in need of immediate emotional support, crisis intervention or suicide prevention, including links to other emergency services or professional help as appropriate; support available on a variety of issues
Telephone response to persons in need of immediate emotional support, crisis intervention or suicide prevention, including links to other emergency services or professional help as appropriate; support available on a variety of issues
- emotional distress
- marginalization and/or social isolation
- family violence
- mental health crisis
- risk of suicide
- addictions
- mental and physical health concerns
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Multilingual Distress Lines
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Office: 289-569-1200
Crisis: 905-459-7777
Toll Free: 1-877-298-5444
Short Description
Multilingual telephone response to persons in need of immediate emotional support, crisis intervention or suicide prevention, with support on a wide range of issues, including (but not limited to):
- interpersonal relationships, including parenting
- stress or anxiety related to health or mental health
- depression or sadness
- loss and grief
- isolation and loneliness
- assault and abuse
- financial stress, work issues or job loss
- settlement, integration or relocation issues
- separation and divorce
- sexual orientation, gender identity or coming out issues
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24.7 Crisis Support Peel Dufferin
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Office: 905-278-9036
7700 Hurontario St, Suite 314
Brampton, ON, L6Y 4M3
Brampton, ON, L6Y 4M3
Short Description
COVID19 All CMHA Peel Dufferin offices closed to walk-in service
For crisis situations call 24.7 Crisis Support Peel Dufferin at 905-278-9036 or 1-888-811-2222 (Caledon & Dufferin)
For support, assessment and access to programs call Intake at 905-451-2123 or 1-877-451-2123, Monday to Friday 8 am-8 pm
Staff available through teleconferencing during regular business hours, all non-essential in-person meetings suspended, and internal events, training and workshops postponed; visit website for updates and information
Crisis support via phone to individuals experiencing a mental health or addiction crisis, and support to families, friends and caregivers
Mobile Crisis Response -- Team mental health professionals, social workers, nurses, and plain clothed police officers provide in-person support to individuals experiencing non-emergency, high risk, mental health crisis
For crisis situations call 24.7 Crisis Support Peel Dufferin at 905-278-9036 or 1-888-811-2222 (Caledon & Dufferin)
For support, assessment and access to programs call Intake at 905-451-2123 or 1-877-451-2123, Monday to Friday 8 am-8 pm
Staff available through teleconferencing during regular business hours, all non-essential in-person meetings suspended, and internal events, training and workshops postponed; visit website for updates and information
Crisis support via phone to individuals experiencing a mental health or addiction crisis, and support to families, friends and caregivers
Mobile Crisis Response -- Team mental health professionals, social workers, nurses, and plain clothed police officers provide in-person support to individuals experiencing non-emergency, high risk, mental health crisis
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Office: 905-890-2365
Crisis: 1-866-627-3342
5648 McAdam Road, Unit 2
Mississauga, ON, L4Z 1T2
Mississauga, ON, L4Z 1T2
Short Description
Telephone and live chat peer counselling and information
- covering issues such as bullying, drugs and alcohol, domestic violence, mental health, suicide and self-harm, relationships, marriage and divorce, sexuality, sexual assault, spirituality and religion
- free-web-theraphy program for Canadian residents
- confidential, anonymous and non-judgmental
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Office: 416-745-0062
925 Albion Rd, Rm 309
Toronto, ON, M9V 1A6
Toronto, ON, M9V 1A6
Short Description
Offers in-person services at multiple locations as well as providing services over the telephone, via email, Zoom, Skype and Google Classroom; for more information, call or visit website
Support for Women and Families
Newcomer Assistance and Integration
Welcoming Communities, (Community Connections Mentorship Program)
Participation on various coalitions, community networks and committees; volunteer opportunities
Support for Women and Families
- short term supportive counselling including parenting and family supportive counselling
- employment and career counselling
- support groups for women from various cultures
- resources and information for parents and families
- information workshops on health related topics, assertiveness, employment, life skills, stress management and parenting
- crisis support and counselling for women and children who have experienced or are experiencing violence in the home
- legal and medical referrals
- accompaniment to legal, medical and social services resources
- information, public and community education on wife abuse
- support groups for women who are victims of spousal abuse
Newcomer Assistance and Integration
- immigrant/newcomer settlement support and counselling
- information sessions for newcomers and community residents
- information and referral
- English language instruction for newcomers to Canada at various locations -- participates in LINC (Language Instruction for Newcomers to Canada) in English, upon assessment by YMCA of Greater Toronto -- see separate entry, childminding for children 6 months-5 years while parents attend class
- English as a Second Language (ESL) preschool program
- labour market information for newcomers
- skills development; computer training, educational workshops, leadership training
- intergenerational groups; ethnocultural groups
- social and recreational programs, fitness, tours, excursions
- advocacy on seniors issues
- services for all youth
- youth newcomer settlement support
- one-on-one counselling
- homework help, career-education networking, after-school programs, recreational activities, cooking club
- Youth Program for ages 12-25 years: leadership skills, English language skills, integration into the community
- volunteering opportunities and community service for high school graduation
- English Conversation Circles
Welcoming Communities, (Community Connections Mentorship Program)
- matches newcomers with Canadian volunteers who offer orientation to the local area and moral support in transition to Canada
- English conversation circles
- newcomers build leadership skills, newcomer family drop-in, social events such as movies, cooking club
- health promotion workshops
- mental health challenges and coping strategy support
- stress management activities
- one-on-one support and referrals to health services
- fitness assessment, fitness activities, yoga
- blood pressure check in partnership with the local community health centre
Participation on various coalitions, community networks and committees; volunteer opportunities
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Manantial Neighbourhood Services Inc - Woodbridge Branch Office
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Office: 905-851-7076
7611 Pine Valley Dr, Bldg A, Units 15-16
Vaughan, ON, L4L 0A2
Vaughan, ON, L4L 0A2
Short Description
Essential services are being delivered in-person, online, via email, and/or over the phone when possible
Services include:
Services include:
- individual and family counselling
- counselling and advocacy for abused women
- crisis intervention
- youth empowerment programs
- women's support groups
- seniors' programs
- parenting support
- settlement services-immigration
- assistance with subsidized housing applications and Ontario Works
- information and referral
- health and safety workshops, annual Health Fair Event
- student placement and volunteer opportunities
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Victim Crisis Assistance Ontario
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Crisis: 905-951-3838
Toll Free: 1-888-743-6496
Office: 905-951-3838
Office: 519-942-1452
Caledon OPP Station, 15924 Innis Lake Rd
Caledon, ON, L7C 2Z1
Caledon, ON, L7C 2Z1
Short Description
Victim Quick Response Program+ (VQRP+)
Assistance with emergency expenses related to the incident, including home safety, accommodation, meals, transportation, basic necessities, dependent care costs, counselling, traditional Indigenous health services, cellular phones, vision care, dental care, aids for victims with disabilities, interpretation services, crime scene cleanup, government/medical documents and funeral expenses
Assistance with emergency expenses related to the incident, including home safety, accommodation, meals, transportation, basic necessities, dependent care costs, counselling, traditional Indigenous health services, cellular phones, vision care, dental care, aids for victims with disabilities, interpretation services, crime scene cleanup, government/medical documents and funeral expenses
- additional assistance for victims of human trafficking includes storage locker, tattoo removal, and treatment at a recovery facility
- no direct reimbursement to victims for support listed above
- financial support also available for victims who sustained serious physical injuries during a crime and for parents of child homicide victims and spouses of homicide victims
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Emergency Shelter and Community Support Programs
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Crisis: 905-403-0864
Crisis: 905-676-8515
TTY: 905-403-0453
TTY: 905-676-0284
Office: 905-403-9691 ext 2221
Short Description
Crisis support line, emergency shelter program, centralized intake for transitional housing, sexual violence counselling, peer support, Anti Black Racism Violence Support Group, community support and outreach
24-hour Crisis Line Support Line Program, 905-403-0864, 905-676-8515, 1-855-676-8515
Immediate support to survivors in the community who are experiencing any form of violence, including crisis support and intervention, risk assessment and safety planning, emotional support, information and referrals, problem solving and shelter intake
Central Intake Line for Transitional Housing Supports in Peel Region, 905-676-0257, 1-800-676-0257
First point of contact for transitional housing support program and community outreach services
Emergency Shelter Program
24/7 intake for individuals and their dependents (up to 18 years) who have experienced, are currently experiencing, or are at risk of experiencing any form of violence
Sexual Violence Counselling Program
Emotional support and counselling, support groups, and information and referral, available in-person or remotely (phone, email, online)
Community Support and Outreach Program
Including safety planning, emotional support, information and referrals, and problem-solving, and assistance in accessing housing and shelter support, and legal and immigration support
24-hour Crisis Line Support Line Program, 905-403-0864, 905-676-8515, 1-855-676-8515
Immediate support to survivors in the community who are experiencing any form of violence, including crisis support and intervention, risk assessment and safety planning, emotional support, information and referrals, problem solving and shelter intake
Central Intake Line for Transitional Housing Supports in Peel Region, 905-676-0257, 1-800-676-0257
First point of contact for transitional housing support program and community outreach services
- one-to-one support
- risk assessment and safety planning
- emotional support
- legal support (criminal, family, immigration)
- housing supports
- information and referrals
- problem-solving, advocacy
- shelter access
Emergency Shelter Program
24/7 intake for individuals and their dependents (up to 18 years) who have experienced, are currently experiencing, or are at risk of experiencing any form of violence
- capacity 54
- stay up to 4 months
- service provided regardless of geographical location
- referrals to alternative shelters as required based on safety or capacity issues
Sexual Violence Counselling Program
Emotional support and counselling, support groups, and information and referral, available in-person or remotely (phone, email, online)
- pressuring/convincing
- sexual assault
- childhood sexual abuse
- sexual harassment
- online sexual violence
Community Support and Outreach Program
Including safety planning, emotional support, information and referrals, and problem-solving, and assistance in accessing housing and shelter support, and legal and immigration support
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Family Services, Mississauga Head Office - Hurontario Suite 206
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Office: 905-275-2369
3038 Hurontario St, Suite 206
Mississauga, ON, L5B 3B9
Mississauga, ON, L5B 3B9
Short Description
Child, Youth and Parenting
- supportive counselling for parents and families dealing with cultural and inter-generational conflict- culturally and linguistically responsive
- positive parenting strategies and helps families understand the range of supports available
- crisis intervention and risk assessment, system navigational support, linkages to resources for youth and families
- support in areas such as challenges or conflict over social norms, family violence/breakdown, mental health, developmental disability, dealing with anxiety and stress, identifying abusive behaviours and healthy versus unhealthy relationships, coping strategies for families dealing with separation, divorce, co-parenting or parenting in blended families
- Housing and Support in Peel (HASP) in partnership with Supportive Housing in Peel (SHIP) delivers housing support services to clients residing in SHIP units including case management, service coordination, and person-centred centered support planning
- advocates with landlords, hospitals, psychiatrists
- skills development to improve quality of life, resolve day to day conflicts, manage setbacks and increase independence and housing stability
- support to victims of domestic violence navigating the family court system
- helps clients understand their rights and to make informed decisions on matters related to custody, child support, spousal support, and division of property and assets
- helps clients to understand and navigate court appearances and lawyer appointments; safety planning and risk assessments
- assistance documenting the history of abuse
- court accompaniment where appropriate
- culturally sensitive counselling for women who are victims of domestic/family violence and abuse
- crisis intervention, counselling, risk assessment, safety planning, transitional support, educational workshops, assistance with legal issues and advocacy, and referrals to community resources
- women's groups to support health and wellness
- support groups for women and children who have witnessed partner abuse through the Helping End Abuse for Life (HEAL) network
- French service through partners OASIS or La Maison d'Hébergement (see separate listing)
Services also offered at Safe Centre of Peel, 60 West Drive, Suite 110, Brampton
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Office: 416-915-0997
Emmanuel Church of the Nazarene, 1875 Sheppard Ave W, Lower Level
Toronto, ON, M3L 1Y6
Toronto, ON, M3L 1Y6
Short Description
Essential services are being delivered in-person, online, via email, or over the phone where possible
Services include:
Services include:
- individual and family counselling
- counselling and advocacy for abused women
- crisis intervention
- youth empowerment programs
- women's support groups
- senior programs
- parenting support
- settlement services-immigration
- assistance with subsidized housing applications and Ontario Works
- information and referral
- health and safety workshops, annual Health Fair Event
- student placement and volunteer opportunities
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Polycultural Immigrant and Community Services, Etobicoke Central
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Office: 416-233-0055
3363 Bloor St W
Toronto, ON, M8X 1G2
Toronto, ON, M8X 1G2
Short Description
Offices are open, preferably by appointment; services are offered in-person and remotely over the phone and by Zoom
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Settlement Services
Participates in LINC (Language Instruction for Newcomers to Canada) in English, upon assessment by YMCA of Greater Toronto -- see separate entry
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Settlement Services
- assessments and referrals
- supportive counselling for youth, families and women
- Commissioner of Oath services
- sessions on topics such as housing, education, health care, social assistance, legal assistance, citizenship, professional licensing and job search
- confidential short-term counselling for youth, adults or families experiencing a crisis situation related to adjusting to life in Canada, mental health, intimate partner violence, substance misuse, trauma, interpersonal problems, parenting or other situation
- brings Canadians and newcomers together to connect and make newcomers feel welcome
- services offered through volunteers and include introducing newcomers to life in Canada, hosting conversation circles to help newcomers practice English and facilitating networking opportunities.
Participates in LINC (Language Instruction for Newcomers to Canada) in English, upon assessment by YMCA of Greater Toronto -- see separate entry
- full time classes
- childminding for children 19 months-5 years while parents attend classes
- women experiencing mental health struggles and stresses can meet, socialize, share experiences, network, learn and stay active; offered in partnership with Canadian Mental Health Association
- five-week online course for Ontario Works recipients struggling to find jobs or facing multiple complex barriers to employment.
- after assessment, participants join a 80-hour pre-employment development workshop that includes career exploration and employment skills development
- after workshop, participants have post-hiring support for six months.
- for newcomers including internationally trained professionals and tradespeople
- individual coaching, linking to resources, and employment workshops
- helps women gain the knowledge and skills needed to get a job in the customer service/food service sectors, includes:
- customer service and food sector-based labor market trends
- food and customer service workplace environment; customer service essentials
- how to use a cash register; food handling certification
- understanding employer hiring and screening practices
- job maintenance
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Regional Sexual Assault and Domestic Violence Services
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Office: 905-848-7580 ext 2548
100 Queensway W
Mississauga, ON, L5B 1B8
Mississauga, ON, L5B 1B8
Short Description
Assessment and treatment for those who have been recently sexually assaulted, those who have been recently assaulted by a partner or children who have been abused
Chantel's Place
Chantel's Place
- one-to-one care in a safe, private, secure unit
- assessment, documentation of injuries
- treatment
- safety planning, emotional support
- information concerning medical, legal and counseling options
- follow-up medical care including re-documentation of injuries, range of medical services and referral to social service agencies
- free counselling for people who have been referred through the medical services
- counselling at Mississauga Hospital site
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Anduhyaun Emergency Women's Shelter
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Office: 416-920-1492
Crisis: 416-920-1492 ext 221
Head Office, 1296 Weston Rd
Toronto, ON, M6M 4R3
Toronto, ON, M6M 4R3
Short Description
Residence and emergency shelter (capacity 18) including counselling for residents and non-residents, crisis intervention and sexual assault counselling
- Full-Moon ceremony, Sharing Circle and Healing Circle
- life skills program and cultural activities from Indigenous perspective
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Griffin Mental Health Services
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Office: 416-222-1153
1124 Finch Ave W, Unit 1
Toronto, ON, M3J 2E2
Toronto, ON, M3J 2E2
Short Description
Flexible, community-based mental health services, including assessment, crisis support, case management, counselling and treatment
Dual Diagnosis Service (Mental Health/Development Disability)
Assists youth and their families in dealing with conflict with friends or family, problems at school and in the community, discrimination, anger, violence, abuse, substance abuse
Helping Youth Towards Solutions
Harm reduction approach, including individual and group counselling, and family education and support
Mental Health Program
Assists youth and their families in dealing with conflict with friends or family, problems at school and in the community; discrimination, anger, violence and abuse, substance abuse
reachOUT
Counselling and support for all youth 12-18 years, and their families, including drop-in support groups, outreach, advocacy, workshops, social and recreation activities for 2SLGBTQ+ youth
Sexual Offending Risk Needs Assessment and Treatment (SORNAT)
Community-based assessment and treatment services for youth 12-18 years with a dual diagnosis (mild developmental disability and mental health challenges) who have engaged in problematic sexual behaviour
Transitional Support Services
Day program for adults with developmental disabilities includes life skills and self care, household management, budgeting skills
Residential Support Services for youth and adults offered at various locations
What's Up Walk-in Counselling Clinics at various locations, see separate listings or call intake toll free at 1-866-585-6486
- individual, family, group and short term counselling
- substance use treatment
- sexual assault harm reduction treatment for offenders (limited capacity)
- school-based prevention and consultation
- skill development
- after school groups
- summer work experience opportunities
- preparation for independence
- youth and family involved in service planning and decisions
- consultation for parents, schools, agencies, communities
Dual Diagnosis Service (Mental Health/Development Disability)
Assists youth and their families in dealing with conflict with friends or family, problems at school and in the community, discrimination, anger, violence, abuse, substance abuse
- day/school support services
- respite/residential care
Helping Youth Towards Solutions
Harm reduction approach, including individual and group counselling, and family education and support
- outreach to secondary schools
- day school support service, in collaboration with Toronto District School Board
Mental Health Program
Assists youth and their families in dealing with conflict with friends or family, problems at school and in the community; discrimination, anger, violence and abuse, substance abuse
reachOUT
Counselling and support for all youth 12-18 years, and their families, including drop-in support groups, outreach, advocacy, workshops, social and recreation activities for 2SLGBTQ+ youth
- reachOUT Newcomer Network settlement services and community capacity building
- Compass social group for 2SLGBTQ+ youth 13-24 years, living with or identified with intellectual disabilities, includes workshops and recreational activities
Sexual Offending Risk Needs Assessment and Treatment (SORNAT)
Community-based assessment and treatment services for youth 12-18 years with a dual diagnosis (mild developmental disability and mental health challenges) who have engaged in problematic sexual behaviour
- voluntary participation for youth in City of Toronto
- referral from Youth Justice Services for youth in City of Toronto, York-Simcoe area, Halton Region, Peel Region
Transitional Support Services
Day program for adults with developmental disabilities includes life skills and self care, household management, budgeting skills
- residential program (capacity 5)
- supported living, 24 hour staff support
- maximum stay up to 2 years
Residential Support Services for youth and adults offered at various locations
What's Up Walk-in Counselling Clinics at various locations, see separate listings or call intake toll free at 1-866-585-6486
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Community Crisis and Transitional Support Network
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Office: 416-222-3563
1124 Finch Ave W, Unit 1
Toronto, ON, M3J 2E2
Toronto, ON, M3J 2E2
Short Description
Short term, crisis and transitional supports and service planning
- specialized assessments, consultation and/or treatment including short term case management, residential program, day program, and hospital support
- residential safe beds in high support settings, maximum 30 day stay
- centralized telephone access for immediate consultation with network staff
- on-site consultation and support from in-home, day program, and residential service network staff
- time limited staffing support in social service settings
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Personnel Support Programs
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Office: 416-633-6200 ext 4311
1 Yukon Lane
Toronto, ON, M3K 0A1
Toronto, ON, M3K 0A1
Short Description
Toronto military family resources centre, including information and referral, community integration, counselling and crisis support, stress management and deployment support, self help groups, and personal development such as second language training and employment assistance
- child, youth and parenting support programs
- licensed child care and preschool program for children birth-5 years
- volunteer services
- workshops
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Counselling and Support Programs
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Office: 416-638-0350
3625 Dufferin St, Unit 400
Toronto, ON, M3K 1N4
Toronto, ON, M3K 1N4
Short Description
Individual, group and family counselling services for addiction concerns and accompanying mental health challenges, including case management, confidential telephone information and treatment referrals, counselling for youth and young adults, and support groups
Sex and love addiction virtual intensive outpatient program for people who identify as men
Support Groups
Variety of self help groups, including 12 step meetings
- resource centre for addiction education, awareness and recovery
- outreach to schools, camps, youth groups
- annual recovery retreat
Sex and love addiction virtual intensive outpatient program for people who identify as men
Support Groups
Variety of self help groups, including 12 step meetings
- includes support groups for women, men, couples, young adults, and individuals within 2SLGBTQIA+ communities
- range of topics such as addiction and mental health, gambling, intimacy and relationships, wellness, meditation, codependency, coping effectively, art expression, relapse prevention
- virtual via Zoom, contact [email protected] for information
- visit website for full list and daily/weekly schedule
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How to Find - Crisis and Distress Services
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Short Description
This is a general overview of Crisis & Distress resources, serving Halton region
- In an emergency call 9-1-1 for police, fire and/or ambulance
- for emergency shelters in Halton and surrounding area, see listing BTN4778
General Crisis & Distress
YOUTH (17 yrs & younger)
ROCK (Reach Out Centre for Kids)
- 905-878-9785
- for children and youth in crisis, and caregivers/community members
- see listing, BTN4032
ADULTS (16 yrs & older)
COAST (Crisis Outreach and Support Team)
- 1-877-825-9011
- telephone support and mobile intervention program for those who are in crisis and have a mental health concern
- see listing, MHH0509
ALL AGES
988 Suicide Crisis Helpline
- call or text 9-8-8, or 1-833-456-4566
- national telephone and text suicide prevention and support
- see listing, MET7492
Distress Centre Halton
- Oakville: 905-849-4541
- Burlington: 905-681-1488
- North Halton: 905-877-1211
- Hamilton: 905-561-5800
- see listing, MHH0488
Addiction & Gambling
ConnexOntario
- 1-866-531-2600 or text CONNEX to 247247
- online chat
- access to addiction, mental health and problem gambling services
- see listing, LON6230
Caregivers
Ontario Caregiver Organization
- Toll free helpline 1-833-416-2273 (CARE)
- supports Ontario's caregivers by being the one point of contact for information about existing services and supports
- online chat
- peer and community support groups
- see listing, MET8105
Children and Youth Mental Health
One Stop Talk (available Mon-Fri 12 noon-8 pm & Sat 12 noon-4 pm)
- 1-855-416-8255
- connect directly with a counsellor through online chat, video and voice
- offers children, youth (under 18 yrs) and their families immediate access to free mental health support through single session counselling and ensures direct referral to additional service when needed
- services are provided through an integrated network of infant, child and youth mental health agencies across Ontario
- see listing, MET1991
Kids Help Phone
- 1-800-668-6868 or text CONNECT to 686868
- online chat
- bilingual help-line provides free counselling, information and referral on anonymous basis to children and youth
- ages 5-30
- see listing, MET6983
Good2Talk (post-secondary school students)
- Counselling Line: 1-866-925-5454
- Crisis Text Line: text GOOD2TALKON to 686868
- provides information and referrals about services and supports for mental health, addictions and well-being on and off campus or speak anonymously with a professional counsellor
- see listing, MET2344
Naseeha (available daily, 12 noon-3 am)
- Helpline and Text line: 1-866-627-3342
- Muslim youth helpline serving Muslim and non-Muslim youth across North America
- a safe zone for youths and individuals to talk and get the help they need
- provides workshops, web therapy sessions, and phone & texting mental health support
- see listing, PEL1127
Youthspace.ca (available daily 9 pm-12 midnight)
- Text line: 778-783-0177
- Online crisis and emotional support chat service for youth
- chat online or via text message
- conversations limited to 60 minutes
- see listing, IMP0305
First Responders
Boots on the Ground
- Toll free 1-833-677-2668
- peer support for first responders
- services offered to retired and serving police officers, firefighters, EMS, corrections officers, and nurses across the province
- able to provide in person peer support as needed
- see listing, OAK0181
Indigenous peoples
Hope for Wellness Helpline
- 1-855-242-3310
- online chat
- a mental health helpline, telephone or online chat, for Indigenous peoples
- provides immediate, culturally relevant crisis counselling support
- refers callers to additional supports if needed
- see listing, IMP0326
TALK4HEALING
- Helpline and Text line: 1-855-554-4325 (1-855-554-HEAL)
- online chat
- 24/7 help, support and resources for Indigenous women, by Indigenous women, all across Ontario
- services in 14 Indigenous languages
- see listing, IMP0327
Indian Residential Schools Crisis Line
- 1-866-925-4419
- immediate and culturally appropriate counselling supports to former students who are experiencing distress
- see website
2SLGBTQ+
LGBT YouthLine (available Sun to Fri, 4 pm-9:30 pm)
- Text 647-694-4275
- email: [email protected]
- online chat
- peer support by email, text and online chat
- information and referral
- anonymous and confidential
- Youth Line blog
- referral database of LGBTQ+ youth services
- see listing, MET7095
Trans Lifeline (available Mon-Fri 1 pm-9 pm)
- Toll free 1-877-330-6366
- a hot-line that is staffed by transgender people for transgender people in crisis
- based out of the USA
- see listing, IMP0092
Interligne
- Phone or Text 1-888-505-1010
- confidential information and support service for individuals concerned with sexual orientation and gender identity issues
- service offered through telephone, text, chat, and email
- Acts of Homophobia Registry
- see listing, IMP0133
Veterans
Veterans Affairs Canada Assistance Service
- Toll free 1-800-268-7708
- TTY 1-800-567-5803
- psychological support for veterans, former RCMP members, their families and caregivers
- see website
VETS (Veterans Emergency Transition Services) Canada
- 1-888-228-3871
- for Canadian veterans who are in crisis, at risk of becoming homeless or are homeless and their family members
- see listing, IMP0122
Sexual Assault and Domestic/Family Violence
YOUTH
Child Abuse and Neglect Reporting (see full listing, BTN0483)
For children in need of care/protection, report to either:
- Halton Children's Aid Society at 905-333-4441 or toll free 1-866-607-5437
- Halton Regional Police Service, Child Abuse and Sexual Assault Bureau at (non-emergency) 905-825-4747 ext 8970
ADULTS
Halton Womens Place
- South Halton: 905-332-7892
- North Halton: 905-878-8555
- 24 hour crisis lines and shelter for abused women and their dependent children, emergency transportation to shelter available
- see listing, BTN2544
SAVIS (Sexual Assault and Violence Intervention Services)
- 24 hour crisis line: 905-875-1555
- free individual counselling for ages 16 and up
- support services for friends and family members
- advocacy, support and accompaniment to Nina's Place, the police station and court
- see listing, OAK2741
Femaide
- 1-877-336-2433 (1-877-FEMAIDE)
- provincial crisis line and confidential services for Francophone women who are victims or survivors of any form of violence or are in distress
- crisis intervention, support and referral to community agencies
- see listing, MET4619
Assaulted Women's Helpline
- 1-866-863-0511 or text #SAFE (#7233) on your Bell, Rogers, Fido or Telus mobile phone
- telephone crisis counselling, emotional support, information and referrals to emergency shelters, legal information and community services
- ages 16 and up
- see listing, MET5691
Seniors Safety Line
- 1-866-299-1011
- 24 hour crisis and support line for seniors in Ontario who have experienced any type of abuse or neglect
- see listing, MET5690
Other three-digit (N11) helplines serving Halton
- 811 - Health Care Information & Service Navigation Assistance (Health Connect Ontario)
- 711 - Telecommunications Relay Service (TRS, relay service, IP-relay)
- 611 - Telephone Service Provider
- 511 - Provincial Road Conditions & Tow Truck Services, in restricted Tow Zones (Ontario 511)
- 411 - Commercial & Residential Directory Assistance (YellowPages)
- 311 - Regional Services Intake & Information, Public & Family Health Information Line (Access Halton)
- 211 - Community Information, Resource & Service Navigation (Ontario 211)
For a larger list of resources available, visit General Crisis Intervention Hotlines or Distress Phone Lines
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Emergency Shelter and Support Services
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Office: Administration 905-332-1200 ;
North Shelter (Milton and Halton Hills) 905-878-8970 ;
South Shelter (Burlington and Oakville) 905-332-1593
Crisis: Mon-Sun 24 hours North Shelter (Milton and Halton Hills) 905-878-8555
Mon-Sun 24 hours South Shelter (Burlington and Oakville) 905-332-7892
Short Description
Major Services:
- 24 hour crisis lines for abused women
- HWP Chat provides online support, Mon-Sun 24 hrs, from a training Violence Against Women Counsellor
- safe shelter accommodation, food, and basic personal items for a maximum of 8 weeks for abused women and their dependent children
- individual and/or supportive group counselling at the shelter
- community agency information and referral when necessary
- court support for interim custody and restraining orders
- children's services
- emergency transportation to shelter, if necessary
- depart planning
- SafePet Program
- advocacy and public education around ending violence against women
- transitional support program
- accepts donations of goods for those in the shelter and those moving from the shelter to permanent housing (see list of needs here)
Family Court Support Worker Program
Facilitates a victim's understanding of and passage through the familly court system.
Support provided includes:
- information on the family court process
- assistance in preparing for family court proceedings (documenting history of abuse, accessing Legal Aid)
- debriefing with clients following family court appearances
- referral to specialized services and supports in the community
- safety planning
- court accompaniment to proceedings when appropriate
Schools programs
- EngageMENt 'male ally' program is a conversation-based 8-week program led by a male facilitator that guides male students through discussion around popular and sports culture, through a gender lens, and discusses what 'healthy masculinity' means, wrapping up by planning an experiential or service learning initiative (participants may receive up to 15 volunteer hours toward their Community Involvement requirement)
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Child Abuse and Neglect Reporting
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Short Description
By law, any individual (including professionals, officials and members of the public) witnessing or with reasonable grounds to suspect an act of child abuse, neglect, abandonment, desertion or need for protection must report the incident to:
Halton Children's Aid Society, 905-333-4441
If the matter is urgent and the Children's Aid Society cannot be reached, call Halton Regional Police Service, 905-825-4777 ext 8970
The Duty to Report applies to any child who is, or appears to be, under the age of 16 years, and to children already under a child protection order who are 16 and 17 years old
On January 1, 2018, Ontario raised the age of protection from 16 to 18. A professional, or member of the public, who is concerned that a 16 or 17 year old is or may be in need of protection may, but is not required to, make a report to a society and the society is required to assess the reported information
The Duty to Report applies even when the information is otherwise confidential or privileged, and overrides any other provincial statutes, specifically any provisions that would otherwise prohibit someone from making a disclosure.
Visit Reporting Child Abuse and Neglect: It's Your Duty which provides definitions as well as responsibilities of professionals, officials and members of the public under the Child and Family Services Act (or download brochure here)
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How to Find - Help if You Witness or Suspect Human Trafficking or Sexual Exploitation
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Short Description
If you witness or suspect someone is a victim of human trafficking or sexual exploitation or if a victim comes to you there are agencies in Halton Region that offer help and support services:
Reporting to Police
Halton Regional Police Service
- call 905-825-4777 and ask for the on-duty Vice unit officer
- 1-800-222-8477 (TIPS)
Crisis Support & Counselling
Sexual Assault & Violence Intervention Services of Halton (SAVIS)
- 24/7 crisis line 905-875-1555
- Anti-Human Trafficking Services 905-825-3622
- 24/7 distress line Oakville 905-849-4541, Burlington 905-681-1488, North Halton 905-877-1211
COAST (Crisis Outreach and Support Team)
- 24/7 crisis line 1-877-825-9011
Canadian Human Trafficking Hotline
- 24/7 helpline 1-833-900-1010
Peer Accompaniment or Mobile Support Workers
Sexual Assault & Violence Intervention Services of Halton (SAVIS)
- 905-825-3622 (after hours call crisis line 905-875-1555)
- 905-624-1755 (after hours call Female Mobile Support 905-459-1315 ext 250)
Restorations Second Stage Homes
- 905-962-7378
Emergency Shelter and Practical Assistance
- 905-878-8555 (north Halton), 905-332-7892 (south Halton)
- call 3-1-1
- emergency shelter intake and referral to Salvation Army Halton Lighthouse Shelter (men) or Wesley Housing Services - Halton (women and families)
Halton Regional Police Service - Victim Services
- 905-825-4777 ext 5239
Health Care Support (sexual assault or abuse) & Hospital Emergency Rooms
Nina's Place (located at Joseph Brant Hospital)
- 905-336-4116
- Halton Region's only sexual assault and domestic violence care centre
- 905-632-3737
Oakville Trafalgar Memorial Hospital
- 905-845-2571
- 905-878-2383
- 905-873-0111
Support for people younger than 18 or have dependents younger than 18
- 24/7 helpline 905-333-4441
Halton Regional Police Service - Child Abuse and Sexual Assault Bureau
- 24/7 non-emergency 905-825-4747 ext 8970
Internet Child Exploitation Counselling Program (ICE)
- 1-866-264-8900, Mon-Fri 8:30 am-12 noon, 1 pm-4:30 pm
- referrals to short-term counselling
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