Searching for In-Person Crisis Services

• Crisis Line, Online Chat Service and Emergency Shelter - Offering a 24-hour crisis and support line and an online chat service. The agency operates a 33-bed emergency shelter (including two fully accessible rooms) for women and children escaping violence, abuse or homelessness and providing a safe haven, meals, support, information and referrals to community resources

• Transitional and Housing Support - Assisting women who have experienced violence or abuse in their relationship and are transitioning. Support workers help to develop a plan to leave an abusive relationship, to transition into a shelter, to transition from a shelter to the community, or to transition from an abusive living environment to an independent, violence-free life. The second-stage housing program offers transitional units with additional wrap-around support for women and children

• Counselling Services and Family Programs including:
  • Trauma-informed counselling for individuals who have experienced violence or abuse in their relationships to support their healing journey
  • Caring Families program to help parents/caregivers create respectful adult relationships and a positive co-parenting approach with their children
  • Child Witness program for children who have witnessed violence or abuse against their mothers
  • Challenge to Change program for individuals who have been abusive towards their partners or are at risk of using abusive behaviours and includes partner contact, youth support services, PAR (for men and women) and SCRIBE

• Family Court Support - Providing information, resources, support and accompaniment for clients who have experienced intimate partner violence, to family court, lawyer's appointments and also assist in navigating the family court system

• Community Engagement and Public Education - Raising awareness through presentations/seminars/webinars delivered to community agencies, schools, businesses, clubs, religious institutions and other groups on domestic violence, teen dating violence, human trafficking, sexual harassment and healthy relationships

• Volunteer Program - Volunteers play a major role with fundraising and special events and assist staff in providing services and programs to clients. Positions include Child and Youth Program Assistant, Donations Facilitator, Special Events Volunteer and Receptionist

• community wide system that supports the improvement of programs and services provided through the two facilities

• Criminal Court Worker - assists offenders to better understand their rights, options, and responsibilities when appearing before the court. Assists adults and youth charged with criminal offenses to navigate the court processes
• Combined Court Worker - helps navigate Indigenous youth, adults, and families through criminal court, family court and child services
• Indigenous Healing and Wellness - assists individuals to access services, provides crisis intervention, offers traditional support, and provides peer counselling to community members impacted by violence. Services are available on a one-to-one basis or in a group setting
• Cultural Resource Coordinator - provides access to cultural knowledge by fostering positive Indigenous identity essential to well-being and resilience. Services are culturally reflective and prevention-focused, with a focus on maintaining cultural connections to identity, knowledge, traditions, ceremonies, education, training, and traditional support. THIS PROGRAM IS CURRENTLY ON HOLD
• Apatisiwin Program Worker - provides services to youth and adults in employment counselling, job preparations (application processing, resume/cover letter assistance, referrals to agencies, etc), purchase of training, apprenticeship skills training, and training supports
• Mental Health and Wellness Coordinator - provides a holistic and positive approach to support the needs of mental health and addictions for Indigenous people and their families. Implements programs to improve the physical, mental, and emotional well-being of both clients and their families that are culturally based and foster the learning of self-respect and identity
• Mental Health Peer Support Coordinator - provides networks of support and mentorship to Urban Indigenous people under community supervision orders as they seek to improve their mental health, reduce any harms associated with their behaviours, avoid justice system recidivism, and pursue a Good Mind

• support planning and case management
• support with getting back into school, social assistance applications, reconnecting with family and more
• leisure activities and life skills coaching in group and individual settings
• referrals to transitional and supportive housing programs, employment, addictions and mental health services as well as community supports and services

• prevention through community awareness
  
• education and peer counselling
  
• crisis intervention
  
• addressing underlying mental/emotional issues
  
• women's sharing circle to promote healing and wellness among women in a safe environment for sharing

• Crisis Outreach and Support Team (COAST) referrals
• connection to addiction services
• safety and crisis planning
• coping skills and self-soothing management
• referrals and connections to on-going service as required
• Naloxone kits and harm reduction supplies

• needs assessment
• safety planning
• referrals to community services
• enhanced support for vulnerable victims
• assistance with applications to VQRP+

• additional assistance for victims of human trafficking includes storage locker, tattoo removal, and treatment at a recovery facility
• no direct reimbursements are made to victims for the support listed above
• financial support is also available for victims who sustained serious physical injuries during a crime and for parents of homicide victims and spouses of homicide victims

• Office-based counselling provides support to families whose children and youth struggle with mental health concerns, school difficulties, family conflict, divorce, trauma, grief, addictions, behavioural concerns, suicide concerns, suicidal ideation, and general counselling

• Intensive Services are directed toward families of children (0-18 years) * This program offers counselling and support, parenting strategies, consultation, and support to schools, parenting groups, and children's programs

• Tele-Mental Health provides Program Consultations, an Educational Component, and Direct Consultations with Child Psychiatrists throughout Ontario using video conferencing

• Women's Program - individual and/or group counselling, support advocacy, liaison for women living in high-risk situations
  
• Child & Youth Program - individual and/or group counselling, support advocacy, liaison for children living in high-risk situations
  
• Men's Program - support and counselling available for men who have been abused or are abusive
  
• Sexual Assault Program - program for adult men and women who have been impacted by sexual abuse

• Intake - the first person a client will speak to, whether by the Crisis Line or walk-in. The Intake Worker will complete the Intake package with the client to determine the appropriate programs and services
• Transitional Support Services - provides supportive, individual long and short-term transitional planning, safety planning, advocacy and referral services to individuals who are seeking violence-free lives and a holistic well-being

• Women's Program: Women's individual and/or group counselling, support advocacy, liaison for women living in high-risk situations
  
• Child & Youth Program: Children's individual and/or group counselling, support advocacy, liaison for children living in high-risk situations
  
• Youth Lodge: 6-bed co-ed residence for youth ages 12-18 experiencing serious difficulties in their lives
  
• Men's Program: Support and counselling available for men who have been abused or are abusive
  
• Emergency Shelter: 24-hour safe shelter for abused individuals and their children; provides in-house individual and group counselling
  
• Next Step Housing: Individuals and their children who require housing on reserve may stay up to 2 years Individual and group counselling supports are available
  
• Community Education: Available to present information to the community regarding the dynamics of abuse and its effects on individuals, families, and communities

• additional assistance for victims of human trafficking includes storage locker, tattoo removal, and treatment at a recovery facility
• no direct reimbursement to victims for above supports
• financial support also available for victims who sustained serious physical injuries during a crime and for parents of child homicide victims and spouses of homicide victims

• Restorative Justice/Diversion Program
  
• Victim Services
  
• Bail Verification and Supervision Program
  
• Legal Aid clinic

• initial response to individuals and families in crisis
• immediate support, rapid stabilization and relief of symptoms to support early identification and intervention
• follow-up support
• development of safety and crisis plans
• assess need for emergency medical and psychiatric services
• assist in the development, delivery and evaluation of community information and support sessions and workshops

• client intake interviews
• information gathering
• coordinating and monitoring service plans
• coordinating services for clients
• client advocacy
• referrals

• attending and participating in court proceedings involving Children's Aid Societies
• consultations and consent to adoptions
• outreach and repatriation service
• receiving notification of and monitoring Temporary Care Agreements with Children's Aid Societies

• individual counselling
• family counselling
• group counselling
• life skills counselling
• community parenting programs
• community education workshops as requested

• assessment and service planning in relation to treatment goals
• individual counselling
• family/sibling counselling
• couple counselling
• facilitating therapeutic groups (such as social skills, anger management)
• presentations on psychosocial or mental health issues
• referrals to external agencies
• liaison with schools and other service providers
• Stop Now and Plan (SNAP) program - support for children who are struggling with serious behavioural issues

• a short-term service option through the Clinical Services Unit

• workshops for the community (such as stress management)
• special events for the community (such as community awareness agency events)
• community programs for ages 6 and up (such as after-school programs, family fun night, parent relief)
• Resource Development Services has a library and free computer access for community use
• volunteer recruitment training and support

• enhance parental and family functioning
• strengthen family support
• build on existing skills
• decrease risks of developmental delays
• prevent family breakdowns
• support other community services in helping young children and their families
• support well-being throughout the community

• 24 hours a day, 7 days a week
• provides immediate crisis response services to children and families in their school, home or community

• provides a range of direct and indirect service to children and youth experiencing mental health and addiction-related difficulties
• to assess and develop individual service plans
• assist in development and delivery of programs and services to the broader community

• a co-ed residence for First Nations youth ages 12-18 experiencing serious difficulties in their lives
  
• provides a therapeutic approach intended to help participants to recognize their less effective behaviours and through self-evaluation, to learn to make more effective choices
  
• residents share in the daily upkeep of the lodge, attend school or a work/volunteer program, and participate in programming

• clients that are high school age and are no longer attending regular classes in a mainstream secondary school are eligible to attend the Section 23 classroom
  
• educational program is designed to address student's individual academic, social and emotional needs while obtaining high school credits

• needs assessment
• safety planning
• referrals to community services
• enhanced support for vulnerable victims
• assistance with applications to VQRP+

• Additional assistance for victims of human trafficking includes storage locker, tattoo removal and treatment at a recovery facility
• No direct reimbursements are made to victims for the supports listed above
  
• Financial support is also available for victims who sustained serious physical injuries during a crime and for parents of homicide victims and spouses of homicide victims

Emergency crisis line and response team to assist individuals who have serious mental health issues and who are in crisis. Also supports caregivers in the management of acute mental health concerns and crisis.

Intake can be initiated by individuals directly or through their family members and caregivers. Referrals are accepted from community agencies and professionals.

If anyone is at immediate risk of serious harm, CALL 911 instead. This includes medical distress or injuries, violence/use of weapons, or any immediate threat to someone's physical safety.

• Provides services and support to people and their families who have experienced sexual violence
• Offers individual counselling to all genders (16 years of age and older) in both Kitchener and Cambridge
• 24-Hour Support Line and support groups, advocacy, referrals, and accompaniments to the hospital, police, and courthouse
• Program supporting women who have experienced violence as they navigate the Family Court process.

An emergency 22-bed shelter for women, with or without children, who are experiencing family violence, abuse and/or human trafficking. Offers emergency shelter, a safe environment, meals, and access to support workers.

• provides telephone and/or face-to-face support for children, youth who may be experiencing a mental health crisis, and their families
• crisis is self-defined by the caller
• provides ongoing crisis follow-up, including connecting children, youth and families to other helpful community resources