Searching for In-Person Crisis Services

Counselling, information, referrals, and advocacy support are available to survivors of all genders of child sexual abuse, incest, and sexual assault, as well as their support persons

Immediate support, as well as accompaniment to hospital, police or court, is available through the 24-hour crisis and support line

Community education and presentations are available to community members and groups upon request

Immediate crisis telephone counselling

Counsellors are skilled in Brief Solution Focused Therapy and Crisis Intervention to provide the following:

• Crisis Outreach and Support Team (COAST) referrals
• connection to addiction services
• safety and crisis planning
• coping skills and self-soothing management
• referrals and connections to on-going service as required
• Naloxone kits and harm reduction supplies

An agency working to end interpersonal violence and abuse by supporting individuals and families who have experienced domestic violence, intimate partner violence, or gender-based violence through the provision of crisis intervention, emergency shelter, transitional support, children's programs, and counselling; and by fostering accountability for those who harm through intervention, counselling, public education, and systemic advocacy

Programs and services include:

• Crisis Line, Online Chat Service and Emergency Shelter - Offering a 24-hour crisis and support line and an online chat service. The agency operates a 33-bed emergency shelter (including two fully accessible rooms) for women and children escaping violence, abuse or homelessness and providing a safe haven, meals, support, information and referrals to community resources

• Transitional and Housing Support - Assisting women who have experienced violence or abuse in their relationship and are transitioning. Support workers help to develop a plan to leave an abusive relationship, to transition into a shelter, to transition from a shelter to the community, or to transition from an abusive living environment to an independent, violence-free life. The second-stage housing program offers transitional units with additional wrap-around support for women and children

• Counselling Services and Family Programs including:
  • Trauma-informed counselling for individuals who have experienced violence or abuse in their relationships to support their healing journey
  • Caring Families program to help parents/caregivers create respectful adult relationships and a positive co-parenting approach with their children
  • Child Witness program for children who have witnessed violence or abuse against their mothers
  • Challenge to Change program for individuals who have been abusive towards their partners or are at risk of using abusive behaviours and includes partner contact, youth support services, PAR (for men and women) and SCRIBE

• Family Court Support - Providing information, resources, support and accompaniment for clients who have experienced intimate partner violence, to family court, lawyer's appointments and also assist in navigating the family court system

• Community Engagement and Public Education - Raising awareness through presentations/seminars/webinars delivered to community agencies, schools, businesses, clubs, religious institutions and other groups on domestic violence, teen dating violence, human trafficking, sexual harassment and healthy relationships

• Volunteer Program - Volunteers play a major role with fundraising and special events and assist staff in providing services and programs to clients. Positions include Child and Youth Program Assistant, Donations Facilitator, Special Events Volunteer and Receptionist

Diagnostic and treatment services for people who have acute life-threatening injuries or severe illnesses

Additional Services:

Psychiatric Emergency Services - Emergency assessments by a team of nurse case managers, psychiatrists and residents

• works in collaboration with community partners, including mental health agencies and family physicians
• family physicians and/or ER physicians are involved in the initial stages of the assessment process
• this program is involved in clinical research related to the assessment and reduction of return ER visits

Sexual Assault and Partner Abuse Care Program - Specialized healthcare for men, women and children who have experienced sexual assault and/or domestic violence

Outpatient Services

Services include:

• Crisis Counselling - Brief Therapy Program
• Early Intervention Program
• Early Psychosis Intervention program
• Medication Clinic
• Acute Day Treatment - 6-week program
• Child and Adolescent Psychiatry Clinic

Sexual Assault and Domestic Violence Care Team provides care to survivors to help support their health, emotional and social needs

Services include:

• specially trained team of nurses
• crisis intervention
• documentation and photographs
• physical examination and treatment of injuries
• testing and prophylaxis for sexually transmitted infections (STI), pregnancy and HIV
• collection of forensic evidence
• referrals to community agencies for counselling
• no charge for any services or medication
• police involvement not required

Urgent medical care

• doctors and nurses assess and treat non-life-threatening injuries or illnesses that cannot wait for a family doctor

On-site diagnostics include x-rays, ultrasounds, and laboratory tests

• referral to other on-site specialty diagnostic and treatment services

Program provides a safe place to stay for young people who are experiencing homelessness or who are at risk of homelessness. Offers a safe and structured environment for young people between 15-17 years of age. The program will work with youth, their families and community supports to develop an individualized plan for success

Services offered:

• support planning and case management
• support with getting back into school, social assistance applications, reconnecting with family and more
• leisure activities and life skills coaching in group and individual settings
• referrals to transitional and supportive housing programs, employment, addictions and mental health services as well as community supports and services

Health care system consisting of the Willett Hospital in Paris and the Brantford General Hospital

• community wide system that supports the improvement of programs and services provided through the two facilities

Indigenous support centre providing advocacy, social, cultural and educational programming

Programs include:

• Criminal Court Worker - assists offenders to better understand their rights, options, and responsibilities when appearing before the court. Assists adults and youth charged with criminal offenses to navigate the court processes
• Combined Court Worker - helps navigate Indigenous youth, adults, and families through criminal court, family court and child services
• Indigenous Healing and Wellness - assists individuals to access services, provides crisis intervention, offers traditional support, and provides peer counselling to community members impacted by violence. Services are available on a one-to-one basis or in a group setting
• Cultural Resource Coordinator - provides access to cultural knowledge by fostering positive Indigenous identity essential to well-being and resilience. Services are culturally reflective and prevention-focused, with a focus on maintaining cultural connections to identity, knowledge, traditions, ceremonies, education, training, and traditional support. THIS PROGRAM IS CURRENTLY ON HOLD
• Apatisiwin Program Worker - provides services to youth and adults in employment counselling, job preparations (application processing, resume/cover letter assistance, referrals to agencies, etc), purchase of training, apprenticeship skills training, and training supports
• Mental Health and Wellness Coordinator - provides a holistic and positive approach to support the needs of mental health and addictions for Indigenous people and their families. Implements programs to improve the physical, mental, and emotional well-being of both clients and their families that are culturally based and foster the learning of self-respect and identity
• Mental Health Peer Support Coordinator - provides networks of support and mentorship to Urban Indigenous people under community supervision orders as they seek to improve their mental health, reduce any harms associated with their behaviours, avoid justice system recidivism, and pursue a Good Mind

Program designed to provide support to women and their children experiencing domestic violence

Program includes:

• prevention through community awareness
  
• education and peer counselling
  
• crisis intervention
  
• addressing underlying mental/emotional issues
  
• women's sharing circle to promote healing and wellness among women in a safe environment for sharing

Victim Quick Response Program+ (VQRP+) - program of last resort where no other available private or public resource is available

Victim Crisis Assistance Ontario - On-site early intervention and crisis intervention

• needs assessment
• safety planning
• referrals to community services
• enhanced support for vulnerable victims
• assistance with applications to VQRP+

Victim Quick Response Program+ (VQRP+) -- assistance with emergency expenses related to the eligible incident, may include home safety, accommodation, meals, transportation, basic necessities, dependent care costs, counselling, traditional Indigenous health services, cellular phones, vision care, dental care, aids for victims with disabilities, interpretation services, crime scene cleanup, government/medical documents and funeral expenses

• additional assistance for victims of human trafficking includes storage locker, tattoo removal, and treatment at a recovery facility
• no direct reimbursements are made to victims for the support listed above
• financial support is also available for victims who sustained serious physical injuries during a crime and for parents of homicide victims and spouses of homicide victims

Programs directed to children and adolescents experiencing social, emotional and behavioural difficulties. These age-specific programs include office-based individual and family counselling, group therapy, suicide prevention, day treatment, and intensive services

• Office-based counselling provides support to families whose children and youth struggle with mental health concerns, school difficulties, family conflict, divorce, trauma, grief, addictions, behavioural concerns, suicide concerns, suicidal ideation, and general counselling

• Intensive Services are directed toward families of children (0-18 years) * This program offers counselling and support, parenting strategies, consultation, and support to schools, parenting groups, and children's programs

• Tele-Mental Health provides Program Consultations, an Educational Component, and Direct Consultations with Child Psychiatrists throughout Ontario using video conferencing

Counselling services for individuals who are being abused, are abusive and/or at risk for abuse

Services offered

• Women's Program - individual and/or group counselling, support advocacy, liaison for women living in high-risk situations
  
• Child & Youth Program - individual and/or group counselling, support advocacy, liaison for children living in high-risk situations
  
• Men's Program - support and counselling available for men who have been abused or are abusive
  
• Sexual Assault Program - program for adult men and women who have been impacted by sexual abuse

Housing program is for individuals who choose to live independently and violence-free. It offers services for maintenance, revitalization and enhancement for single-parent families in safe, temporary housing

Shelter program provides stabilization through a safe, homelike atmosphere for individuals and their children who are seeking safety from abuse and violence. Program provides in-house individual and group counselling

Provides services to individuals who are being abused, are abusive and/or at risk for abuse.

Outreach Services available:

• Intake - the first person a client will speak to, whether by the Crisis Line or walk-in. The Intake Worker will complete the Intake package with the client to determine the appropriate programs and services
• Transitional Support Services - provides supportive, individual long and short-term transitional planning, safety planning, advocacy and referral services to individuals who are seeking violence-free lives and a holistic well-being

Ganohkwasra provides services to individuals who are being abused, are abusive and/or at risk for abuse. Community Counselling offering the following services:

• Women's Program: Women's individual and/or group counselling, support advocacy, liaison for women living in high-risk situations
  
• Child & Youth Program: Children's individual and/or group counselling, support advocacy, liaison for children living in high-risk situations
  
• Youth Lodge: 6-bed co-ed residence for youth ages 12-18 experiencing serious difficulties in their lives
  
• Men's Program: Support and counselling available for men who have been abused or are abusive
  
• Emergency Shelter: 24-hour safe shelter for abused individuals and their children; provides in-house individual and group counselling
  
• Next Step Housing: Individuals and their children who require housing on reserve may stay up to 2 years Individual and group counselling supports are available
  
• Community Education: Available to present information to the community regarding the dynamics of abuse and its effects on individuals, families, and communities

Victim Quick Response Program+ (VQRP+) -- assistance with emergency expenses related to the incident, including home safety, accommodation, meals, transportation, basic necessities, dependent care costs, counselling, traditional Indigenous health services, cellular phones, vision care, dental care, aids for victims with disabilities, interpretation services, crime scene cleanup, government/medical documents and funeral expenses

• additional assistance for victims of human trafficking includes storage locker, tattoo removal, and treatment at a recovery facility
• no direct reimbursement to victims for above supports
• financial support also available for victims who sustained serious physical injuries during a crime and for parents of child homicide victims and spouses of homicide victims

The department oversees justice programs for Six Nations of the Grand River
Services include:

• Restorative Justice/Diversion Program
  
• Victim Services
  
• Bail Verification and Supervision Program
  
• Legal Aid clinic

Direct and indirect services for children and youth experiencing mental health and addiction-related difficulties

Children's Mental Health workers provide:

• initial response to individuals and families in crisis
• immediate support, rapid stabilization and relief of symptoms to support early identification and intervention
• follow-up support
• development of safety and crisis plans
• assess need for emergency medical and psychiatric services
• assist in the development, delivery and evaluation of community information and support sessions and workshops

Indigenous Child Welfare Prevention program offering individual, couple, family and group counselling, as well as a variety of social, recreational and leisure programs and seasonal special events

Service Coordination:

• client intake interviews
• information gathering
• coordinating and monitoring service plans
• coordinating services for clients
• client advocacy
• referrals

Band Representative:

• attending and participating in court proceedings involving Children's Aid Societies
• consultations and consent to adoptions
• outreach and repatriation service
• receiving notification of and monitoring Temporary Care Agreements with Children's Aid Societies

Family Support Unit:

• individual counselling
• family counselling
• group counselling
• life skills counselling
• community parenting programs
• community education workshops as requested

Clinical Services Unit:

• assessment and service planning in relation to treatment goals
• individual counselling
• family/sibling counselling
• couple counselling
• facilitating therapeutic groups (such as social skills, anger management)
• presentations on psychosocial or mental health issues
• referrals to external agencies
• liaison with schools and other service providers
• Stop Now and Plan (SNAP) program - support for children who are struggling with serious behavioural issues

Behaviour Consultant Services:

• a short-term service option through the Clinical Services Unit

Primary Prevention Services:

• workshops for the community (such as stress management)
• special events for the community (such as community awareness agency events)
• community programs for ages 6 and up (such as after-school programs, family fun night, parent relief)
• Resource Development Services has a library and free computer access for community use
• volunteer recruitment training and support

0-6 Early Intervention Intensive Services:

• enhance parental and family functioning
• strengthen family support
• build on existing skills
• decrease risks of developmental delays
• prevent family breakdowns
• support other community services in helping young children and their families
• support well-being throughout the community

Mobile Crisis Services:

• 24 hours a day, 7 days a week
• provides immediate crisis response services to children and families in their school, home or community

Children's Mental Health:

• provides a range of direct and indirect service to children and youth experiencing mental health and addiction-related difficulties
• to assess and develop individual service plans
• assist in development and delivery of programs and services to the broader community

Youth Lodge (Tsi Tionkwatention A'no:wara Rason:ne, a Mohawk word meaning "My Home On Turtle Island")

• a co-ed residence for First Nations youth ages 12-18 experiencing serious difficulties in their lives
  
• provides a therapeutic approach intended to help participants to recognize their less effective behaviours and through self-evaluation, to learn to make more effective choices
  
• residents share in the daily upkeep of the lodge, attend school or a work/volunteer program, and participate in programming

Ratiweintehta's (They are Learning) Alternative Learning Classroom located at the Youth Lodge

• clients that are high school age and are no longer attending regular classes in a mainstream secondary school are eligible to attend the Section 23 classroom
  
• educational program is designed to address student's individual academic, social and emotional needs while obtaining high school credits

Victim Quick Response Program+ (VQRP+) - program of last resort where no other available private or public resource is available
​
Victim Crisis Assistance Ontario - On-site early intervention and crisis intervention​

• needs assessment
• safety planning
• referrals to community services
• enhanced support for vulnerable victims
• assistance with applications to VQRP+

Victim Quick Response Program+ (VQRP+) -- assistance with emergency expenses related to the eligible incident, may include home safety, accommodation, meals, transportation, basic necessities, dependent care costs, counselling, traditional Indigenous health services, cellular phones, vision care, dental care, aids for victims with disabilities, interpretation services, crime scene cleanup, government/medical documents and funeral expenses

• Additional assistance for victims of human trafficking includes storage locker, tattoo removal and treatment at a recovery facility
• No direct reimbursements are made to victims for the supports listed above
  
• Financial support is also available for victims who sustained serious physical injuries during a crime and for parents of homicide victims and spouses of homicide victims

Women's Crisis Services of Waterloo Region operates two emergency shelters for abused women and their children: Anselma House in Kitchener (519) 742-5894 and Haven House in Cambridge (519) 653-2422 plus a regional Outreach program. They also offer transitional housing. Serve women age 16 plus, with or without their children.

Can be reached by text, instructions on website for how to erase browser history. Also offer translation services, both in person and on the phone.

This is a free service, both in shelter and outreach programs.