Family Services, Brampton Gillingham Office
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Office: 905-275-2369
60 Gillingham Dr, Unit 500
Brampton, ON, L6X 0Z9
Brampton, ON, L6X 0Z9
Short Description
Child, Youth and Parenting - counsellors support parents and families dealing with cultural and and intergenerational conflict by providing positive parenting strategies and helping families understand the range of supports available
- crisis intervention and risk assessment
- cultural and intergenerational conflict support
- youth mental health - dealing with anxiety and stress, identifying abusive behaviors and healthy versus unhealthy relationships
- support to parents involved in child protection, education, youth justice and family court systems
- coping strategies for families dealing with separation, divorce, co-parenting or parenting in blended families
- assists clients in achieving their individual support plans and goals
- supports clients and their families in their recovery journey
- advocates with landlords, hospitals, psychiatrists and others on clients' behalf
- assists in developing skills to improve quality of life, resolve day-to-day conflicts, manage setbacks and increase independence and housing stability
- facilitates understanding of family court system by debriefing outcome of court appearances and appointments with lawyers
- access to free legal clinics and consultations
- supports filing documents in person and virtually - Commissioner of Oaths
- conducts risk assessments and helps develop safety plans
- provides assistance in documenting the history of abuse
- accompanying and supporting clients during court proceedings where appropriate
- crisis intervention, counselling and risk assessment
- safety planning and transitional support
- women's groups to support health and wellness
- assistance with legal issues and advocacy
- support groups for women and children who have witnessed abuse through the Helping End Abuse for Life (HEAL) network
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Office: 905-792-0821
Crisis: 1-800-810-0180
10 Gillingham Dr, Suite 305
Brampton, ON, L6X 5A5
Brampton, ON, L6X 5A5
Short Description
Not accepting new clients at this time; wait list full
Psychotherapy services including crisis intervention, individual, couple and family counselling, therapeutic groups and psycho-educational workshops, community support and outreach
Sexual assault centre
Clinical intervention by regulated health professionals; provincially designated Sexual Assault Centre (SAC) for Peel Region
Enhanced Wellness Program (EWP)
Outreach program includes stabilization, case management and system navigation, and support to meet basic and other needs before intensive trauma work
Hope On-Site
Serves youth, people who are homeless, sex workers and other at-risk populations
Sexual violence prevention and resiliency building programs in elementary and secondary schools across Peel Region
Member agency of Support Services Network for Male Survivors in Ontario
Psychotherapy services including crisis intervention, individual, couple and family counselling, therapeutic groups and psycho-educational workshops, community support and outreach
Sexual assault centre
Clinical intervention by regulated health professionals; provincially designated Sexual Assault Centre (SAC) for Peel Region
Enhanced Wellness Program (EWP)
Outreach program includes stabilization, case management and system navigation, and support to meet basic and other needs before intensive trauma work
Hope On-Site
Serves youth, people who are homeless, sex workers and other at-risk populations
- coping skills
- social inclusion
- harm reduction supplies
- care kits
- healthy sexuality clinic
Sexual violence prevention and resiliency building programs in elementary and secondary schools across Peel Region
Member agency of Support Services Network for Male Survivors in Ontario
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Oasis Centre des Femmes, Brampton Satellite Office
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Office: 905-454-3332
Crisis: 1-877-336-2433
Short Description
Abuse issues, sexual assault and incest services
Range of support services for French-speaking immigrant and refugee women, including accompaniment
Incudes assistance in finding housing
ÉLAN program
Employment preparation for all francophone women in search of employment
Information on the family court process
- individual counselling
- support and accompaniment
- transitional support
- school and community workshops
- computer courses
- sexual assault prevention in primary and secondary schools
- prevention within the community
- volunteer opportunities
Range of support services for French-speaking immigrant and refugee women, including accompaniment
- Action Femmes social and education group for newly arrived refugee and immigrant women who are feeling isolated
Incudes assistance in finding housing
ÉLAN program
Employment preparation for all francophone women in search of employment
- computer courses
- self-employment and entrepreneurship
Information on the family court process
- assistance in documenting the history of abuse for family court proceedings
- referral to specialized services and supports in the community
- safety planning
- court accompaniment to proceedings when appropriate
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Fresh Start for Women Program
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Office: 905-455-6789
Goodison Building, 36 Queen St E, Lower Level
Brampton, ON, L6V 1A2
Brampton, ON, L6V 1A2
Short Description
COVID19 -- contact organization for service updates
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Violence against women prevention program through racially and culturally appropriate services
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Violence against women prevention program through racially and culturally appropriate services
- individual counselling, advocacy, support groups
- court accompaniment, information and referral
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24/7 Helpline Peel (English)
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Crisis: 905-459-7777
Crisis: 1-877-298-5444
TTY: 905-278-4890
Office: 289-569-1200
Short Description
For support call Crisis Line 905-459-7777 (Brampton, Mississauga), 1-877-298-5444 (Caledon) Mon-Sun 24 hours, or send text to 45645 Mon-Sun 4 pm-12 midnight
Telephone response to persons in need of immediate emotional support, crisis intervention or suicide prevention, including links to other emergency services or professional help as appropriate; support available on a variety of issues
Telephone response to persons in need of immediate emotional support, crisis intervention or suicide prevention, including links to other emergency services or professional help as appropriate; support available on a variety of issues
- emotional distress
- marginalization and/or social isolation
- family violence
- mental health crisis
- risk of suicide
- addictions
- mental and physical health concerns
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Multilingual Distress Lines
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Office: 289-569-1200
Crisis: 905-459-7777
Toll Free: 1-877-298-5444
Short Description
Multilingual telephone response to persons in need of immediate emotional support, crisis intervention or suicide prevention, with support on a wide range of issues, including (but not limited to):
- interpersonal relationships, including parenting
- stress or anxiety related to health or mental health
- depression or sadness
- loss and grief
- isolation and loneliness
- assault and abuse
- financial stress, work issues or job loss
- settlement, integration or relocation issues
- separation and divorce
- sexual orientation, gender identity or coming out issues
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Brampton Multicultural Community Centre, Brampton - Queen Street Branch
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Office: 905-790-8482
263 Queen St E, Unit 10
Brampton, ON, L6W 4K6
Brampton, ON, L6W 4K6
Short Description
COVID19 -- open for in-person, virtual, telephone and email services Monday-Friday 8:30 am-5 pm; no appointment needed
Neighbourhood multi-service agency
Pathways to Settlement: client-centred program to facilitate newcomers' integration and participation in Canadian society
Information and Awareness Services: helps newcomers settle including information and orientation on issues such as:
Community Connections in School: in partnership with Peel District School Board, the Dufferin-Peel Catholic District School Board, and Immigration, Refugees and Citizenship Canada (IRCC) facilitates the adaptation of newly-arrived newcomers to school and community life by providing support services typically needed by newcomers in their first year in Canada, focusing on information, orientation, advocacy, referral and access to services
Community Connections in Library: in partnership with Brampton Library and IRCC; programs include group information sessions including workshops for seniors and English conversation circles
Volunteer Management Program -- offers volunteer opportunities to newcomers, seniors and youth; bilingual/multilingual volunteers are assets as they help clients with language barriers; volunteering will provide opportunities to:
Crisis Counselling: provides support and guidance during a crisis working on achieving stability, increasing empowerment and safety of community members via one-on-one and group sessions
Youth Crisis Counselling: provides mental health supports, crisis intervention to youth 12-21 years who are experiencing school, emotional, and/or behavioural challenges
Seniors Program -- helps seniors enhance their knowledge and skills on various topics of interest, and engages them in activities such as social interactions and outings to to Canadian cultural sites; reduces isolation by bringing older adults together in a safe environment.
Neighbourhood multi-service agency
Pathways to Settlement: client-centred program to facilitate newcomers' integration and participation in Canadian society
Information and Awareness Services: helps newcomers settle including information and orientation on issues such as:
- immigration, health, education and housing
- translation and interpretation
- form filling;
- referrals to government and community resources ; monthly information seminars
- supportive counselling for individuals and families;
- provides needs assessment and customized action plan on career planning
- facilitates workshops on Canadian workplace culture, resume writing, interview skills, pre-employment training and networking events
- one-on-one job search coaching and mentoring
- post-post-program follow-up and support, and job leads
- access to computers, printers, telephones, fax machines, photocopiers, Internet
Community Connections in School: in partnership with Peel District School Board, the Dufferin-Peel Catholic District School Board, and Immigration, Refugees and Citizenship Canada (IRCC) facilitates the adaptation of newly-arrived newcomers to school and community life by providing support services typically needed by newcomers in their first year in Canada, focusing on information, orientation, advocacy, referral and access to services
Community Connections in Library: in partnership with Brampton Library and IRCC; programs include group information sessions including workshops for seniors and English conversation circles
Volunteer Management Program -- offers volunteer opportunities to newcomers, seniors and youth; bilingual/multilingual volunteers are assets as they help clients with language barriers; volunteering will provide opportunities to:
- job-shadow and learn about the Canadian work environment
- work with clients in a settlement based environment learning about the process of the initial intake and assessment
- assist with prepping and facilitation, job search and resume writing
- learn about completing Service Canada and Service Ontario forms for clients
- organize and assist in fundraisers and other events
Crisis Counselling: provides support and guidance during a crisis working on achieving stability, increasing empowerment and safety of community members via one-on-one and group sessions
Youth Crisis Counselling: provides mental health supports, crisis intervention to youth 12-21 years who are experiencing school, emotional, and/or behavioural challenges
Seniors Program -- helps seniors enhance their knowledge and skills on various topics of interest, and engages them in activities such as social interactions and outings to to Canadian cultural sites; reduces isolation by bringing older adults together in a safe environment.
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Victim Crisis Assistance Ontario
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Crisis: 905-568-1068
Office: 905-568-8800
Short Description
On-site early intervention and crisis intervention, needs assessment, safety planning, referrals to community services, enhanced support for vulnerable victims, assistance with applications to VQRP+
Victim Quick Response Program+ (VQRP+)
Assistance with emergency expenses related to the incident, including home safety, accommodation, meals, transportation, basic necessities, dependent care costs, counselling, traditional Indigenous health services, cellular phones, vision care, dental care, aids for victims with disabilities, interpretation services, crime scene cleanup, government/medical documents and funeral expenses
South Asian Family Enrichment (SAFE)
Outreach, support and educational awareness on family violence issues
Victim Quick Response Program+ (VQRP+)
Assistance with emergency expenses related to the incident, including home safety, accommodation, meals, transportation, basic necessities, dependent care costs, counselling, traditional Indigenous health services, cellular phones, vision care, dental care, aids for victims with disabilities, interpretation services, crime scene cleanup, government/medical documents and funeral expenses
- additional assistance for victims of human trafficking includes storage locker, tattoo removal, and treatment at a recovery facility
- no direct reimbursement to victims for support listed above
- financial support also available for victims who sustained serious physical injuries during a crime and for parents of child homicide victims and spouses of homicide victims
South Asian Family Enrichment (SAFE)
Outreach, support and educational awareness on family violence issues
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Office: 905-450-4650
Honourable William G Davis Centre for Families, 60 West Dr, Suite 110
Brampton, ON, L6T 3T6
Brampton, ON, L6T 3T6
Short Description
COVID19 Contact for information on in-person, telephone and virtual services
Confidential coordinated access to services and supports, including system navigation and wraparound services, risk assessment, crisis intervention, and domestic violence, trauma and abuse counselling
Confidential coordinated access to services and supports, including system navigation and wraparound services, risk assessment, crisis intervention, and domestic violence, trauma and abuse counselling
- personalized safety planning
- housing and shelter placement support
- assistance with legal aid certificate application
- family court support and bail court updates
- settlement services
- case conferences
- child resource packages and parenting support
- financial subsidy application support
- partner in human trafficking prevention and intervention
- community partner collaborations, including Peel Regional Police
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Brampton Office
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Office: 905-459-1315
Administration, 44 Peel Centre Dr, Suite 200
Brampton, ON, L6T 4B5
Brampton, ON, L6T 4B5
Short Description
Community programs
Group and individual counseling including theft prevention, anger management, drug and alcohol counselling
Court programs
Diversion and alternate measure programs including community service and counselling
Youth programs
Court support for youth
Attendance Centres -- for young women in conflict with the law who have received probation, detention and/or custodial sentences * programs and services include counselling, education, job skills/employment, parenting and anger management * also located in Milton and Oakville
Transitional housing
Ellen House -- halfway house for women 18 years and older, capacity 10
Female Mobile Support (FMS), 905-459-1315 ext 250 -- for female youth 12-24 years who have been involved, are still involved or at risk of sexual exploitation
Empowering Against Exploitation (EAE), 905-456-1315 ext 247 -- preventative education program for young women 12-24 years to address online safety and sexual exploitation in the community
Empowering Young Men (EYM), 905-459-1315 ext 250 -- preventative education program for young men 12-24 years addressing sexual exploitation, its harms and ways they can work towards ending sexual harm
Change is Choice program -- addresses problems with substance abuse, anger management and criminal thinking to motivated women at Vanier Centre for Women to enter more intensive rehabilitation
Girls in the Know -- mentorship program for females at Syl Apps focusing on self-awareness, empowerment and self-respect
Group and individual counseling including theft prevention, anger management, drug and alcohol counselling
Court programs
Diversion and alternate measure programs including community service and counselling
- Court support program -- practical assistance, support, information to women in and out of custody
Youth programs
Court support for youth
- Follow up and aftercare program -- assists young women leaving custody with reintegration
- support, advocacy, and referrals to community resources for counselling, education. employment, housing
Attendance Centres -- for young women in conflict with the law who have received probation, detention and/or custodial sentences * programs and services include counselling, education, job skills/employment, parenting and anger management * also located in Milton and Oakville
Transitional housing
Ellen House -- halfway house for women 18 years and older, capacity 10
- counselling, release planning
- helps reintegration into the community
- supervision and guidance
- educational upgrading
- life skills
Female Mobile Support (FMS), 905-459-1315 ext 250 -- for female youth 12-24 years who have been involved, are still involved or at risk of sexual exploitation
- Monday-Sunday 24 hours
- support and services including housing, life skills, counselling, medical care and mentoring and advocacy
- referrals to community resources
Empowering Against Exploitation (EAE), 905-456-1315 ext 247 -- preventative education program for young women 12-24 years to address online safety and sexual exploitation in the community
Empowering Young Men (EYM), 905-459-1315 ext 250 -- preventative education program for young men 12-24 years addressing sexual exploitation, its harms and ways they can work towards ending sexual harm
Change is Choice program -- addresses problems with substance abuse, anger management and criminal thinking to motivated women at Vanier Centre for Women to enter more intensive rehabilitation
Girls in the Know -- mentorship program for females at Syl Apps focusing on self-awareness, empowerment and self-respect
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24.7 Crisis Support Peel Dufferin
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Office: 905-278-9036
7700 Hurontario St, Suite 314
Brampton, ON, L6Y 4M3
Brampton, ON, L6Y 4M3
Short Description
COVID19 All CMHA Peel Dufferin offices closed to walk-in service
For crisis situations call 24.7 Crisis Support Peel Dufferin at 905-278-9036 or 1-888-811-2222 (Caledon & Dufferin)
For support, assessment and access to programs call Intake at 905-451-2123 or 1-877-451-2123, Monday to Friday 8 am-8 pm
Staff available through teleconferencing during regular business hours, all non-essential in-person meetings suspended, and internal events, training and workshops postponed; visit website for updates and information
Crisis support via phone to individuals experiencing a mental health or addiction crisis, and support to families, friends and caregivers
Mobile Crisis Response -- Team mental health professionals, social workers, nurses, and plain clothed police officers provide in-person support to individuals experiencing non-emergency, high risk, mental health crisis
For crisis situations call 24.7 Crisis Support Peel Dufferin at 905-278-9036 or 1-888-811-2222 (Caledon & Dufferin)
For support, assessment and access to programs call Intake at 905-451-2123 or 1-877-451-2123, Monday to Friday 8 am-8 pm
Staff available through teleconferencing during regular business hours, all non-essential in-person meetings suspended, and internal events, training and workshops postponed; visit website for updates and information
Crisis support via phone to individuals experiencing a mental health or addiction crisis, and support to families, friends and caregivers
Mobile Crisis Response -- Team mental health professionals, social workers, nurses, and plain clothed police officers provide in-person support to individuals experiencing non-emergency, high risk, mental health crisis
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Office: 905-890-2365
Crisis: 1-866-627-3342
5648 McAdam Road, Unit 2
Mississauga, ON, L4Z 1T2
Mississauga, ON, L4Z 1T2
Short Description
Telephone and live chat peer counselling and information
- covering issues such as bullying, drugs and alcohol, domestic violence, mental health, suicide and self-harm, relationships, marriage and divorce, sexuality, sexual assault, spirituality and religion
- free-web-theraphy program for Canadian residents
- confidential, anonymous and non-judgmental
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Mississauga Office
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Office: 905-624-1755
5170 Dixie Rd, Suite 206
Mississauga, ON, L4W 1E3
Mississauga, ON, L4W 1E3
Short Description
Community programs
Group and individual counselling including theft prevention, anger management, drug and alcohol counselling
Court programs
Diversion and alternate measure programs including community service and counselling
Court support for youth
Transitional housing
Ellen House -- halfway house for women 18 years and older, capacity 10
Outreach/Preventative Education programs
Female Mobile Support (FMS), 905-459-1315 ext 250 -- for female youth 12-24 who have been involved, are still involved or at risk of sexual exploitation
Empowering Against Exploitation (EAE), 905-459-1315 ext 247 -- preventative education program for young women 12-24 years to address online safety and sexual exploitation in the community
Empowering Young Men (EYM), 905-459-1315 ext 250 -- preventative education program for young men 12-24 years addressing sexual exploitation, its harm and ways they can work towards ending sexual harm
Change is Choice program -- addresses problems with substance abuse, and anger management and criminal thinking in order to motivate women at Vanier Centre for Women to enter more intensive rehabilitation
Girls in the Know -- mentorship program for female youth at Syl Aps focusing on self-awareness, empowerment and self-respect
Group and individual counselling including theft prevention, anger management, drug and alcohol counselling
Court programs
Diversion and alternate measure programs including community service and counselling
- Court support program -- practical assistance, support, information to women in and out of custody
Court support for youth
- Follow up and aftercare program -- assists young women leaving custody with reintegration
- support, advocacy and referrals to community resources for counselling, education, employment, housing
Transitional housing
Ellen House -- halfway house for women 18 years and older, capacity 10
- counselling, release planning
- helps reintegration into the community
- supervision and guidance
- educational upgrading
- life skills
Outreach/Preventative Education programs
Female Mobile Support (FMS), 905-459-1315 ext 250 -- for female youth 12-24 who have been involved, are still involved or at risk of sexual exploitation
- Monday-Sunday 24 hours
- support and services including housing, life skills, counseling, medical care and mentoring and advocacy
- referrals to community resources
Empowering Against Exploitation (EAE), 905-459-1315 ext 247 -- preventative education program for young women 12-24 years to address online safety and sexual exploitation in the community
Empowering Young Men (EYM), 905-459-1315 ext 250 -- preventative education program for young men 12-24 years addressing sexual exploitation, its harm and ways they can work towards ending sexual harm
Change is Choice program -- addresses problems with substance abuse, and anger management and criminal thinking in order to motivate women at Vanier Centre for Women to enter more intensive rehabilitation
Girls in the Know -- mentorship program for female youth at Syl Aps focusing on self-awareness, empowerment and self-respect
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Rexdale Community Hub, Newcomer / Immigrant Settlement and Orientation Services
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Office: 416-745-0062
21 Panorama Court, Room 22
Toronto, ON, M9V 4E3
Toronto, ON, M9V 4E3
Short Description
Offers in-person, virtual and hybrid services at multiple locations; provides services in-person, over the telephone, via email, Zoom, Skype and Google Classroom; for more information, call or visit website
Settlement Services
Settlement Services
- needs assessment, information and referral, orientation
- interpretation and translation
- short-term solution focused counselling
- assistance in completing forms
- employment related services
- crisis support
- orientation workshops
- matches newcomers with Canadian volunteers who offer orientation to the local area and moral support in transition to Canada
- English conversation circles
- newcomers build leadership skills
- newcomer family drop-in, social events such as movies, cooking club
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Emergency Shelter and Community Support Programs
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Crisis: 905-403-0864
Crisis: 905-676-8515
TTY: 905-403-0453
TTY: 905-676-0284
Office: 905-403-9691 ext 2221
Short Description
Crisis support line, emergency shelter program, centralized intake for transitional housing, sexual violence counselling, peer support, Anti Black Racism Violence Support Group, community support and outreach
24-hour Crisis Line Support Line Program, 905-403-0864, 905-676-8515, 1-855-676-8515
Immediate support to survivors in the community who are experiencing any form of violence, including crisis support and intervention, risk assessment and safety planning, emotional support, information and referrals, problem solving and shelter intake
Central Intake Line for Transitional Housing Supports in Peel Region, 905-676-0257, 1-800-676-0257
First point of contact for transitional housing support program and community outreach services
Emergency Shelter Program
24/7 intake for individuals and their dependents (up to 18 years) who have experienced, are currently experiencing, or are at risk of experiencing any form of violence
Sexual Violence Counselling Program
Emotional support and counselling, support groups, and information and referral, available in-person or remotely (phone, email, online)
Community Support and Outreach Program
Including safety planning, emotional support, information and referrals, and problem-solving, and assistance in accessing housing and shelter support, and legal and immigration support
24-hour Crisis Line Support Line Program, 905-403-0864, 905-676-8515, 1-855-676-8515
Immediate support to survivors in the community who are experiencing any form of violence, including crisis support and intervention, risk assessment and safety planning, emotional support, information and referrals, problem solving and shelter intake
Central Intake Line for Transitional Housing Supports in Peel Region, 905-676-0257, 1-800-676-0257
First point of contact for transitional housing support program and community outreach services
- one-to-one support
- risk assessment and safety planning
- emotional support
- legal support (criminal, family, immigration)
- housing supports
- information and referrals
- problem-solving, advocacy
- shelter access
Emergency Shelter Program
24/7 intake for individuals and their dependents (up to 18 years) who have experienced, are currently experiencing, or are at risk of experiencing any form of violence
- capacity 54
- stay up to 4 months
- service provided regardless of geographical location
- referrals to alternative shelters as required based on safety or capacity issues
Sexual Violence Counselling Program
Emotional support and counselling, support groups, and information and referral, available in-person or remotely (phone, email, online)
- pressuring/convincing
- sexual assault
- childhood sexual abuse
- sexual harassment
- online sexual violence
Community Support and Outreach Program
Including safety planning, emotional support, information and referrals, and problem-solving, and assistance in accessing housing and shelter support, and legal and immigration support
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Office: 416-745-0062
925 Albion Rd, Rm 309
Toronto, ON, M9V 1A6
Toronto, ON, M9V 1A6
Short Description
Offers in-person services at multiple locations as well as providing services over the telephone, via email, Zoom, Skype and Google Classroom; for more information, call or visit website
Support for Women and Families
Newcomer Assistance and Integration
Welcoming Communities, (Community Connections Mentorship Program)
Participation on various coalitions, community networks and committees; volunteer opportunities
Support for Women and Families
- short term supportive counselling including parenting and family supportive counselling
- employment and career counselling
- support groups for women from various cultures
- resources and information for parents and families
- information workshops on health related topics, assertiveness, employment, life skills, stress management and parenting
- crisis support and counselling for women and children who have experienced or are experiencing violence in the home
- legal and medical referrals
- accompaniment to legal, medical and social services resources
- information, public and community education on wife abuse
- support groups for women who are victims of spousal abuse
Newcomer Assistance and Integration
- immigrant/newcomer settlement support and counselling
- information sessions for newcomers and community residents
- information and referral
- English language instruction for newcomers to Canada at various locations -- participates in LINC (Language Instruction for Newcomers to Canada) in English, upon assessment by YMCA of Greater Toronto -- see separate entry, childminding for children 6 months-5 years while parents attend class
- English as a Second Language (ESL) preschool program
- labour market information for newcomers
- skills development; computer training, educational workshops, leadership training
- intergenerational groups; ethnocultural groups
- social and recreational programs, fitness, tours, excursions
- advocacy on seniors issues
- services for all youth
- youth newcomer settlement support
- one-on-one counselling
- homework help, career-education networking, after-school programs, recreational activities, cooking club
- Youth Program for ages 12-25 years: leadership skills, English language skills, integration into the community
- volunteering opportunities and community service for high school graduation
- English Conversation Circles
Welcoming Communities, (Community Connections Mentorship Program)
- matches newcomers with Canadian volunteers who offer orientation to the local area and moral support in transition to Canada
- English conversation circles
- newcomers build leadership skills, newcomer family drop-in, social events such as movies, cooking club
- health promotion workshops
- mental health challenges and coping strategy support
- stress management activities
- one-on-one support and referrals to health services
- fitness assessment, fitness activities, yoga
- blood pressure check in partnership with the local community health centre
Participation on various coalitions, community networks and committees; volunteer opportunities
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Manantial Neighbourhood Services Inc - Woodbridge Branch Office
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Office: 905-851-7076
7611 Pine Valley Dr, Bldg A, Units 15-16
Vaughan, ON, L4L 0A2
Vaughan, ON, L4L 0A2
Short Description
Essential services are being delivered in-person, online, via email, and/or over the phone when possible
Services include:
Services include:
- individual and family counselling
- counselling and advocacy for abused women
- crisis intervention
- youth empowerment programs
- women's support groups
- seniors' programs
- parenting support
- settlement services-immigration
- assistance with subsidized housing applications and Ontario Works
- information and referral
- health and safety workshops, annual Health Fair Event
- student placement and volunteer opportunities
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Family Services, Mississauga Head Office - Hurontario Suite 206
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Office: 905-275-2369
3038 Hurontario St, Suite 206
Mississauga, ON, L5B 3B9
Mississauga, ON, L5B 3B9
Short Description
Child, Youth and Parenting
- supportive counselling for parents and families dealing with cultural and inter-generational conflict- culturally and linguistically responsive
- positive parenting strategies and helps families understand the range of supports available
- crisis intervention and risk assessment, system navigational support, linkages to resources for youth and families
- support in areas such as challenges or conflict over social norms, family violence/breakdown, mental health, developmental disability, dealing with anxiety and stress, identifying abusive behaviours and healthy versus unhealthy relationships, coping strategies for families dealing with separation, divorce, co-parenting or parenting in blended families
- Housing and Support in Peel (HASP) in partnership with Supportive Housing in Peel (SHIP) delivers housing support services to clients residing in SHIP units including case management, service coordination, and person-centred centered support planning
- advocates with landlords, hospitals, psychiatrists
- skills development to improve quality of life, resolve day to day conflicts, manage setbacks and increase independence and housing stability
- support to victims of domestic violence navigating the family court system
- helps clients understand their rights and to make informed decisions on matters related to custody, child support, spousal support, and division of property and assets
- helps clients to understand and navigate court appearances and lawyer appointments; safety planning and risk assessments
- assistance documenting the history of abuse
- court accompaniment where appropriate
- culturally sensitive counselling for women who are victims of domestic/family violence and abuse
- crisis intervention, counselling, risk assessment, safety planning, transitional support, educational workshops, assistance with legal issues and advocacy, and referrals to community resources
- women's groups to support health and wellness
- support groups for women and children who have witnessed partner abuse through the Helping End Abuse for Life (HEAL) network
- French service through partners OASIS or La Maison d'Hébergement (see separate listing)
Services also offered at Safe Centre of Peel, 60 West Drive, Suite 110, Brampton
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Counselling and Support Services, Mississauga Office
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Office: 905-277-2288
130 Dundas St E, Suite 204
Mississauga, ON, L5A 3V8
Mississauga, ON, L5A 3V8
Short Description
Medical, mental health, settlement and social support services, including integrated anti-human trafficking support; research and education
Mental Health Counselling and Support
Confidential assessment, counselling, crisis intervention and support services
Settlement Services
Including needs assessment, information and referral, orientation, supportive counselling, interpretation and translation services, employment counselling and computer training, and peer support groups
Children, Youth, and Parent Programs
Specialized settlement services for children and their families to deal with trauma and restore family functioning
Language and Skills Training
Includes English as a Second Language (ESL), computer classes, citizenship preparation classes
Public Education Program
Includes community consultation and public information, and international projects
Mental Health Counselling and Support
Confidential assessment, counselling, crisis intervention and support services
- individual, family and group counselling, and mutual support groups
- service coordination and referral to treatment
- contact for information on available languages
Settlement Services
Including needs assessment, information and referral, orientation, supportive counselling, interpretation and translation services, employment counselling and computer training, and peer support groups
- referrals to outside resources, including housing, social services, legal and medical help, skills training, cultural groups, and recreational programs
- assistance with documentation and completing applications
Children, Youth, and Parent Programs
Specialized settlement services for children and their families to deal with trauma and restore family functioning
- homework club, individual tutoring, education counselling, leadership development, and summer recreation programs
- workshops such as job interview skills, employment training, driver education, health and sexual health, education options
- parent supports such as counselling, school and child welfare systems navigation, assistance accessing child care and completing subsidies applications
- assistance accessing free or affordable community programs
Language and Skills Training
Includes English as a Second Language (ESL), computer classes, citizenship preparation classes
- participates in LINC (Language Instruction for Newcomers to Canada) in English, upon assessment by YMCA of Greater Toronto, see separate listing
Public Education Program
Includes community consultation and public information, and international projects
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Victim Crisis Assistance Ontario
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Crisis: 905-951-3838
Toll Free: 1-888-743-6496
Office: 905-951-3838
Office: 519-942-1452
Caledon OPP Station, 15924 Innis Lake Rd
Caledon, ON, L7C 2Z1
Caledon, ON, L7C 2Z1
Short Description
Victim Quick Response Program+ (VQRP+)
Assistance with emergency expenses related to the incident, including home safety, accommodation, meals, transportation, basic necessities, dependent care costs, counselling, traditional Indigenous health services, cellular phones, vision care, dental care, aids for victims with disabilities, interpretation services, crime scene cleanup, government/medical documents and funeral expenses
Assistance with emergency expenses related to the incident, including home safety, accommodation, meals, transportation, basic necessities, dependent care costs, counselling, traditional Indigenous health services, cellular phones, vision care, dental care, aids for victims with disabilities, interpretation services, crime scene cleanup, government/medical documents and funeral expenses
- additional assistance for victims of human trafficking includes storage locker, tattoo removal, and treatment at a recovery facility
- no direct reimbursement to victims for support listed above
- financial support also available for victims who sustained serious physical injuries during a crime and for parents of child homicide victims and spouses of homicide victims
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How to Find - Crisis and Distress Services
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Short Description
This is a general overview of Crisis & Distress resources, serving Halton region
- In an emergency call 9-1-1 for police, fire and/or ambulance
- for emergency shelters in Halton and surrounding area, see listing BTN4778
General Crisis & Distress
YOUTH (17 yrs & younger)
ROCK (Reach Out Centre for Kids)
- 905-878-9785
- for children and youth in crisis, and caregivers/community members
- see listing, BTN4032
ADULTS (16 yrs & older)
COAST (Crisis Outreach and Support Team)
- 1-877-825-9011
- telephone support and mobile intervention program for those who are in crisis and have a mental health concern
- see listing, MHH0509
ALL AGES
988 Suicide Crisis Helpline
- call or text 9-8-8, or 1-833-456-4566
- national telephone and text suicide prevention and support
- see listing, MET7492
Distress Centre Halton
- Oakville: 905-849-4541
- Burlington: 905-681-1488
- North Halton: 905-877-1211
- Hamilton: 905-561-5800
- see listing, MHH0488
Addiction & Gambling
ConnexOntario
- 1-866-531-2600 or text CONNEX to 247247
- online chat
- access to addiction, mental health and problem gambling services
- see listing, LON6230
Caregivers
Ontario Caregiver Organization
- Toll free helpline 1-833-416-2273 (CARE)
- supports Ontario's caregivers by being the one point of contact for information about existing services and supports
- online chat
- peer and community support groups
- see listing, MET8105
Children and Youth Mental Health
One Stop Talk (available Mon-Fri 12 noon-8 pm & Sat 12 noon-4 pm)
- 1-855-416-8255
- connect directly with a counsellor through online chat, video and voice
- offers children, youth (under 18 yrs) and their families immediate access to free mental health support through single session counselling and ensures direct referral to additional service when needed
- services are provided through an integrated network of infant, child and youth mental health agencies across Ontario
- see listing, MET1991
Kids Help Phone
- 1-800-668-6868 or text CONNECT to 686868
- online chat
- bilingual help-line provides free counselling, information and referral on anonymous basis to children and youth
- ages 5-30
- see listing, MET6983
Good2Talk (post-secondary school students)
- Counselling Line: 1-866-925-5454
- Crisis Text Line: text GOOD2TALKON to 686868
- provides information and referrals about services and supports for mental health, addictions and well-being on and off campus or speak anonymously with a professional counsellor
- see listing, MET2344
Naseeha (available daily, 12 noon-3 am)
- Helpline and Text line: 1-866-627-3342
- Muslim youth helpline serving Muslim and non-Muslim youth across North America
- a safe zone for youths and individuals to talk and get the help they need
- provides workshops, web therapy sessions, and phone & texting mental health support
- see listing, PEL1127
Youthspace.ca (available daily 9 pm-12 midnight)
- Text line: 778-783-0177
- Online crisis and emotional support chat service for youth
- chat online or via text message
- conversations limited to 60 minutes
- see listing, IMP0305
First Responders
Boots on the Ground
- Toll free 1-833-677-2668
- peer support for first responders
- services offered to retired and serving police officers, firefighters, EMS, corrections officers, and nurses across the province
- able to provide in person peer support as needed
- see listing, OAK0181
Indigenous peoples
Hope for Wellness Helpline
- 1-855-242-3310
- online chat
- a mental health helpline, telephone or online chat, for Indigenous peoples
- provides immediate, culturally relevant crisis counselling support
- refers callers to additional supports if needed
- see listing, IMP0326
TALK4HEALING
- Helpline and Text line: 1-855-554-4325 (1-855-554-HEAL)
- online chat
- 24/7 help, support and resources for Indigenous women, by Indigenous women, all across Ontario
- services in 14 Indigenous languages
- see listing, IMP0327
Indian Residential Schools Crisis Line
- 1-866-925-4419
- immediate and culturally appropriate counselling supports to former students who are experiencing distress
- see website
2SLGBTQ+
LGBT YouthLine (available Sun to Fri, 4 pm-9:30 pm)
- Text 647-694-4275
- email: [email protected]
- online chat
- peer support by email, text and online chat
- information and referral
- anonymous and confidential
- Youth Line blog
- referral database of LGBTQ+ youth services
- see listing, MET7095
Trans Lifeline (available Mon-Fri 1 pm-9 pm)
- Toll free 1-877-330-6366
- a hot-line that is staffed by transgender people for transgender people in crisis
- based out of the USA
- see listing, IMP0092
Interligne
- Phone or Text 1-888-505-1010
- confidential information and support service for individuals concerned with sexual orientation and gender identity issues
- service offered through telephone, text, chat, and email
- Acts of Homophobia Registry
- see listing, IMP0133
Veterans
Veterans Affairs Canada Assistance Service
- Toll free 1-800-268-7708
- TTY 1-800-567-5803
- psychological support for veterans, former RCMP members, their families and caregivers
- see website
VETS (Veterans Emergency Transition Services) Canada
- 1-888-228-3871
- for Canadian veterans who are in crisis, at risk of becoming homeless or are homeless and their family members
- see listing, IMP0122
Sexual Assault and Domestic/Family Violence
YOUTH
Child Abuse and Neglect Reporting (see full listing, BTN0483)
For children in need of care/protection, report to either:
- Halton Children's Aid Society at 905-333-4441 or toll free 1-866-607-5437
- Halton Regional Police Service, Child Abuse and Sexual Assault Bureau at (non-emergency) 905-825-4747 ext 8970
ADULTS
Halton Womens Place
- South Halton: 905-332-7892
- North Halton: 905-878-8555
- 24 hour crisis lines and shelter for abused women and their dependent children, emergency transportation to shelter available
- see listing, BTN2544
SAVIS (Sexual Assault and Violence Intervention Services)
- 24 hour crisis line: 905-875-1555
- free individual counselling for ages 16 and up
- support services for friends and family members
- advocacy, support and accompaniment to Nina's Place, the police station and court
- see listing, OAK2741
Femaide
- 1-877-336-2433 (1-877-FEMAIDE)
- provincial crisis line and confidential services for Francophone women who are victims or survivors of any form of violence or are in distress
- crisis intervention, support and referral to community agencies
- see listing, MET4619
Assaulted Women's Helpline
- 1-866-863-0511 or text #SAFE (#7233) on your Bell, Rogers, Fido or Telus mobile phone
- telephone crisis counselling, emotional support, information and referrals to emergency shelters, legal information and community services
- ages 16 and up
- see listing, MET5691
Seniors Safety Line
- 1-866-299-1011
- 24 hour crisis and support line for seniors in Ontario who have experienced any type of abuse or neglect
- see listing, MET5690
Other three-digit (N11) helplines serving Halton
- 811 - Health Care Information & Service Navigation Assistance (Health Connect Ontario)
- 711 - Telecommunications Relay Service (TRS, relay service, IP-relay)
- 611 - Telephone Service Provider
- 511 - Provincial Road Conditions & Tow Truck Services, in restricted Tow Zones (Ontario 511)
- 411 - Commercial & Residential Directory Assistance (YellowPages)
- 311 - Regional Services Intake & Information, Public & Family Health Information Line (Access Halton)
- 211 - Community Information, Resource & Service Navigation (Ontario 211)
For a larger list of resources available, visit General Crisis Intervention Hotlines or Distress Phone Lines
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Emergency Shelter and Support Services
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Office: Administration 905-332-1200 ;
North Shelter (Milton and Halton Hills) 905-878-8970 ;
South Shelter (Burlington and Oakville) 905-332-1593
Crisis: Mon-Sun 24 hours North Shelter (Milton and Halton Hills) 905-878-8555
Mon-Sun 24 hours South Shelter (Burlington and Oakville) 905-332-7892
Short Description
Major Services:
- 24 hour crisis lines for abused women
- HWP Chat provides online support, Mon-Sun 24 hrs, from a training Violence Against Women Counsellor
- safe shelter accommodation, food, and basic personal items for a maximum of 8 weeks for abused women and their dependent children
- individual and/or supportive group counselling at the shelter
- community agency information and referral when necessary
- court support for interim custody and restraining orders
- children's services
- emergency transportation to shelter, if necessary
- depart planning
- SafePet Program
- advocacy and public education around ending violence against women
- transitional support program
- accepts donations of goods for those in the shelter and those moving from the shelter to permanent housing (see list of needs here)
Family Court Support Worker Program
Facilitates a victim's understanding of and passage through the familly court system.
Support provided includes:
- information on the family court process
- assistance in preparing for family court proceedings (documenting history of abuse, accessing Legal Aid)
- debriefing with clients following family court appearances
- referral to specialized services and supports in the community
- safety planning
- court accompaniment to proceedings when appropriate
Schools programs
- EngageMENt 'male ally' program is a conversation-based 8-week program led by a male facilitator that guides male students through discussion around popular and sports culture, through a gender lens, and discusses what 'healthy masculinity' means, wrapping up by planning an experiential or service learning initiative (participants may receive up to 15 volunteer hours toward their Community Involvement requirement)
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Child Abuse and Neglect Reporting
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Short Description
By law, any individual (including professionals, officials and members of the public) witnessing or with reasonable grounds to suspect an act of child abuse, neglect, abandonment, desertion or need for protection must report the incident to:
Halton Children's Aid Society, 905-333-4441
If the matter is urgent and the Children's Aid Society cannot be reached, call Halton Regional Police Service, 905-825-4777 ext 8970
The Duty to Report applies to any child who is, or appears to be, under the age of 16 years, and to children already under a child protection order who are 16 and 17 years old
On January 1, 2018, Ontario raised the age of protection from 16 to 18. A professional, or member of the public, who is concerned that a 16 or 17 year old is or may be in need of protection may, but is not required to, make a report to a society and the society is required to assess the reported information
The Duty to Report applies even when the information is otherwise confidential or privileged, and overrides any other provincial statutes, specifically any provisions that would otherwise prohibit someone from making a disclosure.
Visit Reporting Child Abuse and Neglect: It's Your Duty which provides definitions as well as responsibilities of professionals, officials and members of the public under the Child and Family Services Act (or download brochure here)
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How to Find - Help if You Witness or Suspect Human Trafficking or Sexual Exploitation
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Short Description
If you witness or suspect someone is a victim of human trafficking or sexual exploitation or if a victim comes to you there are agencies in Halton Region that offer help and support services:
Reporting to Police
Halton Regional Police Service
- call 905-825-4777 and ask for the on-duty Vice unit officer
- 1-800-222-8477 (TIPS)
Crisis Support & Counselling
Sexual Assault & Violence Intervention Services of Halton (SAVIS)
- 24/7 crisis line 905-875-1555
- Anti-Human Trafficking Services 905-825-3622
- 24/7 distress line Oakville 905-849-4541, Burlington 905-681-1488, North Halton 905-877-1211
COAST (Crisis Outreach and Support Team)
- 24/7 crisis line 1-877-825-9011
Canadian Human Trafficking Hotline
- 24/7 helpline 1-833-900-1010
Peer Accompaniment or Mobile Support Workers
Sexual Assault & Violence Intervention Services of Halton (SAVIS)
- 905-825-3622 (after hours call crisis line 905-875-1555)
- 905-624-1755 (after hours call Female Mobile Support 905-459-1315 ext 250)
Restorations Second Stage Homes
- 905-962-7378
Emergency Shelter and Practical Assistance
- 905-878-8555 (north Halton), 905-332-7892 (south Halton)
- call 3-1-1
- emergency shelter intake and referral to Salvation Army Halton Lighthouse Shelter (men) or Wesley Housing Services - Halton (women and families)
Halton Regional Police Service - Victim Services
- 905-825-4777 ext 5239
Health Care Support (sexual assault or abuse) & Hospital Emergency Rooms
Nina's Place (located at Joseph Brant Hospital)
- 905-336-4116
- Halton Region's only sexual assault and domestic violence care centre
- 905-632-3737
Oakville Trafalgar Memorial Hospital
- 905-845-2571
- 905-878-2383
- 905-873-0111
Support for people younger than 18 or have dependents younger than 18
- 24/7 helpline 905-333-4441
Halton Regional Police Service - Child Abuse and Sexual Assault Bureau
- 24/7 non-emergency 905-825-4747 ext 8970
Internet Child Exploitation Counselling Program (ICE)
- 1-866-264-8900, Mon-Fri 8:30 am-12 noon, 1 pm-4:30 pm
- referrals to short-term counselling
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Regional Sexual Assault and Domestic Violence Services
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Office: 905-848-7580 ext 2548
100 Queensway W
Mississauga, ON, L5B 1B8
Mississauga, ON, L5B 1B8
Short Description
Assessment and treatment for those who have been recently sexually assaulted, those who have been recently assaulted by a partner or children who have been abused
Chantel's Place
Chantel's Place
- one-to-one care in a safe, private, secure unit
- assessment, documentation of injuries
- treatment
- safety planning, emotional support
- information concerning medical, legal and counseling options
- follow-up medical care including re-documentation of injuries, range of medical services and referral to social service agencies
- free counselling for people who have been referred through the medical services
- counselling at Mississauga Hospital site
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